Guidance

Government Property Profession Career Framework - Role Detail (HTML)

Updated 6 October 2026

Property Leadership 

This role will be the most senior property role within departments. They will primarily lead the department’s property delivery and/or intelligent client function team in developing the property strategy with departmental strategy as well as business requirements in relation to the property portfolio. Using a deep knowledge of best in class industry thinking, they will have the expertise to design, commission and quality assure, providing a responsive and customer focussed property service helping achieve the highest standards together with policy and strategy implementation.

Head of Property (G6)

Typical Responsibilities

• Leads Intelligent Client Function (ICF) property team partnering with delivery organisation to manage organisation’s property portfolio
• Provides assurance of departmental compliance in facilities management, health and safety, security, environmental, sustainability and legal policy, taking direction from compliance leads where available
• Provides strategy and direction on all major property priorities, including those set out in the Government Property Strategy initiatives 
• Works with senior stakeholders across the Department at Ministerial, Director General and Director Level to provide advice, direction and assurance on all estates issues
• Ensuring that the Government Functional Standard for Property is adhered to 
• Provides robust financial management of the Property budget
• Securing value for money and performance optimisation from key partnerships. Setting standards and monitoring performance of Property related contract delivery through strong commercial, contract and supplier relationship management.
• Acting as Head of the Property Profession, forging good working relationships with key external stakeholders such as the Cabinet Office, ALBs or sponsoring departments property team, wider government, and the Property supply chain as needed. 

Accreditation

• Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, ARB / RIBA) .

Technical Skill

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Head of FM & Workplace
• Head of Programmes
• Head of Strategy & Portfolio
• Senior Programme Manager

Experience

• Experience within a property profession discipline, preferably in strategic roles
• Proven track record of managing a substantial estates and facilities service
• Experience of leading and influencing stakeholder relationships at senior and board level
• Experience in developing and delivering estates function strategy and business plans
• Experience in delivering complex, multi-disciplinary programmes
• Strong financial and sound commercial acumen, with proven ability to forecast, prepare and manage large budgets
• Developing effective portfolio performance management indicators that can be rolled up and down all levels of organisation
• Excellent leadership, management, communication, presentational and influencing skills

Future pathways

• Deputy Director, Property
• Property Director

Deputy Director, Property / Property Director (SCS1/SCS2)

Typical Responsibilities

• To manage the day to day operations of Property Function, ensuring that planning, end-user impact, change management, training, quality management are properly addressed and monitored to ensure that deadlines, budgets and service levels are met and results delivered
• Ensuring that each property within the portfolio is managed in accordance with the Government Functional Standard for property
• To procure and performance manage all service contracts for outsourced estates services 
• To take strategic direction from compliance leaders on estates related health and safety, security, fire and related matters and implement to ensure compliance regarding all legislation and regulations
• Ensure that a high level of internal customer service is provided by the estates division
• Building the portfolio planning framework, processes, systems, reporting and data to support an informed, accurate and strategic approach to the estate footprint view
• Provide real estate expertise, strategy and direction on all major property priorities, including those set out in the Government Property Strategy
• Strive to maximise space utilisation and flexibility, optimising the portfolio based on lease events, market opportunities and business requirements
• Provide innovative solutions and superior customer service, ensuring portfolio plans and strategies are developed balancing business need, property quality & sustainability, total property cost & VFM, lifecycle investment, market cycles & supply
• Ensure the delivery of expected client service levels within the prescribed budget and develop proactive working relationships with senior business partners and supplier partners
• Create robust business cases to support strategy recommendations, feasibility management, quantifying value creation and other commercial benefits appropriately tailored to departmental objectives
• Support the development and verify the property content of Single Departmental Plans

• To actively lead the culture of verified data to produce knowledge and insights by developing and embedding appropriate tools and reports to drive improvement and commercial decision making across the department 

• To actively lead the development of a world class business and market intelligence capability which provides high quality data to develop deep portfolio knowledge and make the best commercial decisions for customers
• Working with senior stakeholders across the Department at Ministerial, Director General and Director Level to provide advice, direction and assurance on all estates issues
• Ensuring that all areas of property management throughout the property life cycle support the Greening Government commitments concerning sustainability
• Develops effective environmental solutions in complex and diverse property portfolio
• To oversee performance against SLA’s ensuring that all time limits are adhered to and third-party reviewers are reminded of their responsibilities to ensure adequate resources are in place to support delivery
• Providing the strategic direction for inclusion across an organisation, ensuring through actions that differences of thought and outlook are welcomed and valued
• Taking accountability for large and cross-organisation budgets, underpinned by understanding of financial and commercial management activities

Civil Service Behaviours

• Ability to show examples across all Behaviours for level 5 & 6 of the Success Profiles Framework .

Accreditation

• Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, ARB / RIBA) .

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Head of FM & Workplace
• Head of Programmes
• Head of Strategy & Portfolio
• Senior Programme Manager
• Qualified external candidates

Experience

• Extensive appropriate experience (pre or post qualification) within a property profession discipline, preferably in strategic roles
• Proven track record of managing a substantial estates and facilities service, preferably in a complex environment
• Experience of leading and influencing stakeholder relationships at senior and board level
• Experience in developing and delivering estates function strategy and business plans
• Experience in delivering complex, multi-disciplinary programmes
• Strong financial and sound commercial acumen, with proven ability to forecast, prepare and manage large budgets
• Developing effective portfolio performance management indicators that can be rolled up and down all levels of organisation
• Excellent leadership, management, communication, presentational and influencing skills

Future pathways

• Programme Director
• Chief Operating Officer
• Chief Executive Officer

Strategic Asset Management 

Deputy Director, Strategy and Portfolio / Director, Strategy and Portfolio (SCS1/SCS2)

Leading the strategy planning function for a significant portfolio, this role will facilitate business change through the better use of real estate. Working with key business heads and senior stakeholders across the Department at Ministerial, Director General and Director level they will provide advice, direction and assurance on all estates issues, translating cross departmental business strategies into real estate related consequences which will be channelled to design the Strategic Asset/Portfolio Plan.

Typical Responsibilities

• Provide real estate expertise, strategy and direction on all major property initiatives,  including those set out in the Government Property Strategy to maximise effective use of space
• Strive to maximise space utilisation and flexibility, optimising the portfolio based on lease events, market opportunities and business requirement
• Provide innovative solutions and excellent customer service, ensuring portfolio plans and strategies are developed balancing business need, property quality & sustainability, total property cost & VFM, lifecycle investment, market cycles & supply
• Ensure the delivery of expected client service levels within the prescribed budget and develop working relationships with senior business partners and supplier partners
• Create robust business cases to support strategy recommendations, feasibility management, quantifying value creation and other commercial benefits appropriately tailored to departmental objectives
• Support the development and verify the property content of Single Departmental Plans
• To actively lead the development of a world class business and market intelligence capability which provides high quality data to develop deep portfolio knowledge and make the best commercial decisions for customers
• Working with senior stakeholders across the Department at Ministerial, Director General and Director Level to provide advice, direction and assurance on all estates issues
• Ensuring that each property within the portfolio is managed in accordance with the Government Functional Standard for property
• Ensuring that all areas of property management throughout the property life cycle support the Greening Government commitments concerning sustainability
• Develops effective environmental solutions in complex and diverse property portfolios
• Taking accountability for large and cross-organisation budgets, underpinned by understanding of financial and commercial management activities

Experience

• Extensive appropriate experience (pre or post qualification) within a property profession discipline, preferably in strategic roles
• Experience of leading and influencing stakeholder relationships at senior and board level
• Experience in developing and delivering estates function strategy and business plans
• Experience in delivering complex, multi-disciplinary programmes
• Strong financial and sound commercial acumen, with proven ability to forecast, prepare and manage large budgets
• Experience in feasibility analysis and scenario planning
• Developing effective portfolio performance management indicators that can be rolled up and down all levels of organisation
• Excellent leadership, management, communication, presentational and influencing skills

Civil Service Behaviours

• Ability to show examples across all Behaviours for level 5 & 6 of the Success Profiles Framework .

Accreditation

• Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS (preferred), IWFM, CIOB, CEng, CEnv, RTPI, ARB / RIBA) .

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Portfolio Manager
• Senior Programme Manager
• Other Property Leadership roles
• Qualified external candidates

Future pathways

• All other Property Leadership roles

Estate Strategy

This role develops and supports the implementation of strategic asset management plans at portfolio and individual asset level in order to deliver an estate which meets the business objectives. Estate Strategy roles involve establishing strong relationships with senior stakeholders and building a keen understanding of business operating models, strategy, objectives and risks –  representing real estate departments at all levels. They will work closely with Property Portfolio Managers, feeding in business requirements and providing awareness of big picture issues by playing a critical role in the blending of data-driven knowledge and insights with strategic customer insights, channelling these to design and drive forward the Strategic Asset Management Plan.

Estate Strategy Manager (HEO) / Senior Estate Strategy Manager (SEO)

Typical Responsibilities

• Understand the strategic business drivers for the Department, contributing to the development of Strategic Asset Management Plans at portfolio and individual asset level
• Factor demand, scenario plans and analysis of options to optimising the estate, bringing together diverse needs of stakeholders
• Support the design and development of reporting, dashboard and metrics to provide portfolio analysis, sharing strong Management Information as appropriate 
• Support evidence based development of Strategic Asset Management Plans, using data and MI in conjunction with customer intel to determine optimal use of the estate
• Build strong business cases to provide solutions to property requirements, where appropriate developing feasibility, financial appraisal and return on investment analysis
• Work with the Office of Government Property colleagues as the key interface to the business

Experience

• Experience with senior stakeholder and customer relationship management
• Experience in the development of business cases
• Experience in risk identification and management 
• Experience working in the property field would be beneficial but not essential 
• A strategic thinker with experience in obtaining, managing and analysing data 
• Understanding of strategic portfolio modelling techniques, feasibility analysis and scenario planning would be beneficial but not essential
• Experience working in an environment where numeracy is important 

Civil Service Behaviours

• Seeing the Bigger Picture
• Making Effective Decisions
• Communication and Influencing 
• Managing a Quality Service
• Changing and Improving

Accreditation

Holds or is working towards GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, RIBA)

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Graduate or Junior portfolio analysts
• Customer relationship managers from non property background
• Financial or data analysts from non property background
• Operational property roles with strategic experience
• All roles across strategic asset management

Future pathways

• Senior operational property roles
• Head of Strategy and Portfolio 
• Property Director

Estate Strategy Lead (G7) / Head of Estate Strategy (G6)

Typical Responsibilities

• Lead on the production of Strategic Asset Management Plans 
• Translating x-departmental business strategies into real estate related consequences which will be channelled to design the Strategic Asset/Portfolio Plan
• Translate customer/business strategy information through a portfolio lens ensuring the consequences shape an effective strategic asset management plan
• Based on lease events, market opportunities and business requirements, lead the formulating and implementing of the real estate portfolio strategy, maximising the performance and optimisation of the portfolio
• Ensure that appropriate portfolio and programme management processes are in place
• Ensure good relations with Office of Government Property (OGP) at organisational level
• Lead on production of business cases for major estate investment
• Own risk and closely monitor benefits 
• Be a role model for strong strategic asset management practices

Experience

• Demonstrable experience within a real estate/property profession discipline
• Experience of engaging with senior stakeholders 
• Experience in portfolio strategic planning and scenario analysis, incorporating demand management
• Lease events, market opportunities and business requirements 
• Experience in feasibility analysis and financial appraisal, identifying return on investment analysis
• Experience of leadership either in a project team / peer leadership environment or a traditional team leader role

Civil Service Behaviours

• Seeing the Bigger Picture
• Making Effective Decisions
• Communication and Influencing 
• Managing a Quality Service
• Changing and Improving
• Leadership

Accreditation

Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS (preferred), IWFM, CIOB, CEng, CEnv, RTPI, ARB / RIBA) 

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry Routes

• Practitioner and Senior Practitioners from across Strategic Asset Management
• Operational property managers at similar level, especially with a strategic background 

Future Pathways

• All roles across Strategic Asset Management
• Head of Strategy and Portfolio 
• Property Director/Head of Estates

Property Data Management 

This role actively leads the culture of data & management information (MI) as a source of knowledge and insights that drives improvement and decision making across property function. They will support the collation, relevancy, accuracy and analysis of data to meet the requirements for the real estate and property function and its customers, producing meaningful information to drive strategies and efficiencies through evidenced based decision making.

Other Professions

Professionals in this job family may consider an Analytical Profession, e.g. Geography or Statistics as their main career anchor. Please review the Government Analysis Career Framework. Alternatively, Data and Digital may be their primary career anchor, see the Government Data and Digital Capability Framework for guidance on job profiles, case studies and career paths.

Property Data Officer (EO)

Typical Responsibilities

• Provide comprehensive benchmarking and data analysis across portfolio / government departments and with external organisations, to inform the efficiency and effectiveness of the estate
• Act as the receiver of MI & reporting from the supply chain, developing a relationship and framework with them to meet the needs of departmental property function
• Seek to continually improve analytics and reporting and how this is shared with the wider business by communicating in a straightforward, honest and engaging manner, choosing appropriate styles to maximise understanding and impact
• Support in maintaining quality of database systems

Experience

• Experienced in using spreadsheets
• Awareness of data warehousing and analytical tools
• A desire to work with customers and stakeholders
• An interest in problem solving, making sense of something complex and communicating it to others in a way that is easy to understand
• An ambition to work with data, analysis and benchmarking

Civil Service Behaviours

• Working Together
• Delivering at Pace
• Managing a Quality Service

Accreditation

• None required at this level

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• No previous property profession experience required
• Data gathering & analysis experience an advantage

Future Pathways

• All roles across this specific job family
• Other profession disciplines from entry level to practitioner

Property Data Manager (HEO) / Senior Property Data Manager (SEO)

Typical Responsibilities

• Provide analytical insight to help drive operational and strategic decision making including defining appropriate metrics to ensure all services delivered across the portfolio
• Develop a footprint view of the portfolio with cleansed and appropriate data relevant to the property function
• Ensure data is validated and maintained, and provide assurance on property related information
• Ensure compliance with all relevant information related legislation and associated policies e.g. FOI, GDPR
• Remain alert to emerging issues and trends and actively lead the culture of verified data to produce knowledge and insights
• Seek to continually improve analytics and reporting and how this is shared with the wider business

Experience

• Demonstrable experience within a data driven environment
• Experienced in using spreadsheets, data warehousing and analytical tools
• Experience building reporting structures and analytics solutions, working with complex data with a customer and business focus
• Knowledge of property data management systems and Government Digital Standards
• Awareness of BIM 2 data requirements

Civil Service Behaviours

• Working Together
• Changing and Improving
• Making Effective Decisions
• Communication and Influencing
• Managing a Quality Service

Accreditation

• Holds or is working towards GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, RIBA)
• OR
• Is eligible to apply to join the Analysis Function in the profession most closely aligned to role (e.g. relevant degree or experience required for membership of an analytical profession OR relevant qualifications or experience within a multidisciplinary analytical field, such as Data Analysis)

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Data analyst preferably with property background
• Space planning background
• Operational property roles with strategic experience

Future Pathways

• All roles across this specific job family
• Operational property roles
• Change management
• Head of Strategy and Portfolio
• Property Director

Property Data Lead (G7) / Head of Property Data Management (G6)

Typical Responsibilities

• Developing integrated solutions using data to manage risk, generate insight or support strategic asset management
• Using data and MI to maximise space utilisation, minimise costs and support the property function wider awareness of portfolio performance
• Develop comprehensive benchmarking framework to ensure analysis that will inform the efficiency and effectiveness of the estate
• Advocate for data-driven decisions, governance, and other initiatives supporting a culture of verified data
• Define, implement and maintain an effective Property Digital Blueprint
• Set standards for BIM, hardware, software and data interchange and governance across all property related data

Experience

• In-depth knowledge of property data management systems and Government Digital Standards
• Demonstrable experience within a data driven real estate, property, and FM profession discipline
• Extensive experience building analytics solutions, working with complex data with a customer and business focus
• Experience in developing and delivering property function strategy, modelling techniques and business plans
• Ability to collaborate and partner with various teams, supplier partners and stakeholders is essential
• In-depth knowledge of BIM 2 data requirements and adherence to PAS 1192-5

Civil Service Behaviours

• Seeing the Bigger Picture
• Making Effective Decisions
• Communication and Influencing
• Managing a Quality Service
• Changing and Improving
• Leadership

Accreditation

• Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, ARB / RIBA)
• OR
• Is Analysis Function member and holds appropriate entry requirement for an analytical role identified within the Analysis Function most closely aligned to role (e.g. relevant degree or experience required for membership of an analytical profession OR relevant qualifications or experience within a multidisciplinary analytical field, such as Data Analysis)

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Practitioner and Senior Practitioners from across the job family
• Operational property managers at similar level, especially with a strategic background

Future Pathways

• All roles across this specific job family
• Operational property roles
• Change management
• Head of Strategy and Portfolio
• Property Director

Deputy Director, Property Data Management 

Typical Responsibilities

• Lead insights to support innovative solutions and strategic customer service by adopting a business wide perspective in the portfolio strategy planning process
• Support the creation of robust business cases through provision of relevant data
• Using external market and cross government benchmarking as an effective measurement tool and strategy driver
• Deliver a portfolio framework reporting dashboard to track and monitor performance
• Control property data including development, implementation and integrations of Property Digital Blueprint, Functional Model, asset data, benchmarking, utilisation, BIM, building sensors and customer applications
• Encourage use of innovative technological solutions

Experience

• Experience in feasibility analysis and financial appraisal, identifying return on investment analysis
• Strong stakeholder engagement with senior leaders, customer groups and policy makers
• In-depth knowledge and experience of property data management systems and Government Digital Standards
• Proven experience of setting data strategy and standards
• Expert ability to collate and extract value from existing and new data sources
• Expert knowledge of customer applications and digital capability development

Civil Service Behaviours

• Ability to show examples across all Behaviours for level 5 & 6 of the Success Profiles Framework

Accreditation

• Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, RIBA)
• OR
• Is Analysis Function member and Holds appropriate entry requirement for an analytical role identified within the Analysis Function most closely aligned to role (e.g. relevant degree or experience required for membership of an analytical profession OR relevant qualifications or experience within a multidisciplinary analytical field, such as Data Analysis)

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Portfolio Manager
• Estates Manager
• Senior Surveyor with large or complex portfolio experience
• Senior Programme Manager
• Other Property Leadership roles
• Qualified external candidates

Future Pathways

• All other Property Leadership roles

Property Portfolio Management

The principle of this role is to ensure that the right accommodation is provided in line with business needs to satisfy customer delivery aspirations. This involves the alignment of property asset plans with business strategies, ensuring efficiency in space use and creating a portfolio of quality accommodation which is well maintained and affordable. They play a critical role in blending data-driven knowledge and insights with strategic customer insights, channelling these to design and drive forward the Portfolio Strategy Plan in support of the organisation’s strategic objectives. This role will often be fulfilled by a Corporate Real Estate or Commercial Real Estate Surveyor.

Property Portfolio Administrator (AA) / Property Portfolio Assistant (AO) / Property Portfolio Officer (EO)

Typical Responsibilities

• Ensure that property purchased for schemes is managed and sold, and that receipts are collected and costs are paid promptly in accordance with legislation policy and procedures.
• Support the provision of advice on property acquisitions and disposals, property management and on Landlord and Tenant issues.
• Deal with day-to-day case work to contribute to delivery of property solutions and estate management.
• Support the performance management of the property supply chain, including professional real estate advisors, solicitors, and other service providers.
• Support to establish and maintain proactive business inputs to deliver informed reporting and accurate transactions to agreed deadlines.

Experience

• Knowledge and experience of working in estate management and / or property.
• Experience of project and/or contract/supplier management.
• Basic knowledge in property management, property acquisitions, landlord and tenant matters and/or property law.
• Ability to assimilate and convey lower value / less complex information to a variety of audiences.
• Basic level of influencing and negotiation skills.
• Good engagement skills across all levels both internal and external.

Civil Service Behaviours

• Making Effective Decisions.
• Communication and Influencing.
• Managing a Quality Service.
• Delivering at Pace.

Accreditation

None required at this level.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Graduate Surveyor
• Operational manager, property manager or administrator working towards or willing to work towards surveyor qualifications

Future Pathways

• All roles across Strategic Asset Management
• Specialist operational property roles
• Property Law

Property Portfolio Manager (HEO) / Senior Property Portfolio Manager (SEO)

Typical Responsibilities

• Analyse business and portfolio data and insight, translating customer business strategies into real estate related consequences which will be channelled into design the Strategic Asset/Portfolio Plan.
• Support the optimisation of the portfolio plan based on lease events, market opportunities and business requirements.
• Support evidence based decision making and shaping into the development of the Estates Strategic Portfolio Plan.
• Develop long term strategic space needs in order to proactively address demand and ensure the best use of portfolio space.
• Undertake simple economic appraisals.
• Actively managing property portfolio including sales, acquisitions and inspections.
• Procuring and commissioning specialised technical advice and managing suppliers as intelligent client.
• Researching statutory and legal background, interpreting and applying property law.

Experience

• Experience within a real estate and property profession discipline.
• Experience in supporting the development of estates function strategy and business plans through the analysis of customer insight and data driven decision making.
• Understanding of strategic portfolio modelling techniques, feasibility analysis and scenario planning.
• Experience of strategic modelling techniques and creating reporting structures.
• Experience in feasibility analysis and scenario planning.
• Ability to understand client’s business needs and be solution based in approach.

Civil Service Behaviours

• Seeing the Bigger Picture.
• Making Effective Decisions.
• Communication and Influencing.
• Managing a Quality Service.
• Changing and Improving.

Accreditation

Holds or is working towards MRICS or FRICS.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Operational property roles with strategic experience.
• Junior property estates strategy or analyst role.
• Graduate Surveyor.
• Space planning background.
• Operational or property manager working towards surveyor qualifications.

Future Pathways

• All roles across the Strategic Asset Management job group.
• Senior operational property roles.
• Head of Strategy and Portfolio.
• Property Director.

Property Portfolio Lead (G7) / Head of Property Portfolio Management (G6)

Typical Responsibilities

• Manage and optimise the departmental/functional portfolio based on lease events, market opportunities and business requirements.
• Direct execution of the portfolio strategy, leading as required and working in partnership with relevant colleagues.
• Strive to maximise space utilisation and flexibility, minimise costs, support estates awareness, provide innovative solutions and superior customer service.
• Ensure portfolio plans and strategies are developed balancing business need, property quality & sustainability, total property cost & VFM, lifecycle investment, market cycles & supply, utilisation.
• Work with finance colleagues to develop and maintain tenure strategy.
• Working with lawyers and colleagues where necessary to challenge legal interpretations and undertaking more advanced economic appraisals ensuring robust business cases.
• Acting as an intelligent client to senior professional advisors and providing assurance for work of more junior colleagues.

Experience

• Experienced in Corporate Real Estate Management, Estate Surveying, or Valuation surveying with additional experience of leadership.
• Experience in developing and delivering real estate function strategy and business plans.
• Excellent change management leadership skills, experience of steering an organisation through substantial change.
• Ability to manage and influence senior supplier and stakeholder relationships up to and including Ministerial and Director General level.
• Experience in financial management and planning.
• Proficient in the principles, methods, techniques and tools for the preparation and monitoring of budgets to minimise costs and ensure cost effectiveness.

Civil Service Behaviours

• Seeing the Bigger Picture.
• Making Effective Decisions.
• Communication and Influencing.
• Managing a Quality Service.
• Changing and Improving.
• Leadership.

Accreditation

Holds MRICS or FRICS.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Practitioner and Senior Practitioners from across Strategic Asset Management job group.
• Operational property managers at similar level, especially with a strategic background with surveying qualification.

Future Pathways

• All roles across Strategic Asset Management 
• Head of Strategy and Portfolio.
• Property Director/Head of Estates.

Workplace & FM

Deputy Director, Facilities and Workplace Management (SCS1) / Director, Facilities and Workplace Management (SCS2)

This FM and Workplace Leadership role is professionally accountable for the operational delivery of all property services across the estate. This role will drive a culture of service excellence through continuous improvements and commercially sound decisions relating to all aspects of property including fit for purpose buildings and workplaces, by delivering efficient and effective services to meet customer needs, whilst balancing the delivery of the Strategic Asset Management Plan which supports business objectives

Typical Responsibilities

• Provide leadership and direction to the FM & workplace functions with oversight of all facilities services, property management and projects related to operational delivery for the portfolio
• Develop a programme of work and suitable governance arrangements to improve workplace quality and standards. This could include the leadership of major expansion and refurbishment projects, innovation and technical implementation, cultural initiatives and significant change management
• Ensure that all areas of property management throughout the property life cycle support the Greening Government commitments concerning sustainability.
• Accountable for driving a robust and effective health and safety agenda across all areas of the organisation and its delivery, that complies with all legislative requirements and policies to ensure a safe working environment for all staff and customers.
• Work with multiple senior level stakeholders, to ensure high levels of customer satisfaction, playing a pivotal role in customer liaison working closely with business and regional management, and key stakeholders to ensure a high quality of service.
• Define and monitor service level agreements and drive performance through continuous improvement methodologies to meet/exceed these at all times.
• Ensuring best value objectives are met through procurement, budgeting and cost improvement projects identifying new ways of ‘smart’ working
• Develops, promotes, and implements measures to achieve cost effective improvements in operations, increase customer satisfaction, and ensure compliance with policies and regulation.
• Develops effective environmental solutions in complex and diverse property portfolios.
• Accountable for large budgets, underpinned by an understanding of financial and commercial management activities and ensuring that all investment decisions have clear benefits and associated realisation plans.
• Build and manage multi-disciplinary services teams, empowering teams and individuals to create an environment of high quality delivery on a day to day basis.

Experience

• A property professional who has experience of managing a large portfolio of buildings and associated facilities management services at a senior level.
• Excellent leadership, management, communication, presentational and influencing skills.
• A self-starter, acknowledged by peers as a leader who can manage and motivate teams with a diverse range of skills and objectives across multiple locations.
• Solid understanding of supplier and contract management, with the ability to lead and influence supplier relationships at the most senior level.
• An understanding Health and Safety in complex property operating structures 
• Knowledge of risk management, governance arrangements, control procedures & audit processes.
• Excellent organisational skills supported by robust planning and prioritisation.
• Excellent change management leadership skills experience of steering an organisation through substantial change. In particular, strong communications and staff engagement skills.
• Experience in delivering complex, multi-disciplinary programmes.
• Excellent judgement and stakeholder management.
• Experience in commercial planning and management.
• Proficient in the principles, methods, techniques and tools for the preparation and monitoring of budgets to minimise costs and ensure cost effectiveness.
• Strong financial acumen, with ability to forecast, prepare and manage large budgets.

Civil Service Behaviours

• Ability to show examples across all Behaviours for level 5 & 6 of the Success Profiles Framework .

Accreditation

• Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM (preferred), CIOB, CEng, CEnv, RTPI, ARB / RIBA) .

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Direct entry for appropriately qualified individuals (internal or external) .
• Progression route for any property profession job family with sufficient breadth of property and leadership experience .
• Suitable role for established property professionals only .

Future pathways

• Head of Programmes
• Property Director/Head of Estates

Facilities Management 

This role plays a significant part in the delivery of services to our customers on a day to day and strategic basis focussing on optimising the use of and managing of all property including buildings and workplaces, leading the operational oversight, delivered either directly or through a third party supplier partner network covering the whole portfolio. This role will oversee, deliver or support all aspects of day to day hard & soft FM services, including contract and supplier management, in addition to the planning and delivery of an extensive maintenance/minor works programme acting as the key customer interface across their area/building working in a partnership of delivery through our supplier partner network. 

Facilities Administrator (AA) / Facilities Assistant (AO) Facilities Officer (EO)

Typical responsibilities

• Deliver an effective office support service, dealing with customer queries or complaints/views in a timely and appropriate manner.
• Build customer relationships, including communicating and influencing key stakeholders.
• Supporting supplier management.
• Support escalations through the contractual process as required.
• Deputise for Facilities Manager at facilities management meetings.

Experience

• Demonstration of strong customer relationship management.

Civil Service Behaviours

• Managing a Quality Service.
• Delivering at Pace.
• Working Together.

Accreditation

None required at this level.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Apprentice or entry level role.
• Individual working towards associate membership of relevant professional body.
• Customer relations role.

Future Pathways

• Facilities Manager.
• Supplier Performance Manager.

Facilities Manager (HEO) / Senior Facilities Manager (SEO)

Typical Responsibilities

• Provide a visible presence by ensuring the best quality of service and excellent customer communications.
• Acts as the senior escalation point for issues raised across the region and troubleshoot significant operations/service delivery issues in support of supplier partners.
• Contract management and key relationship management with senior users & key suppliers.
• Support the monitoring of suppliers performance indicators.
• Ensures that all services develop operational strategies, policies and procedures in line with the operational requirements.

Experience

• Clear demonstration of FM skills in both meeting customer needs and managing supplier relationships.
• Understanding and complying with statutory, regulatory and professional requirements.
• Experience in customer relationship management and stakeholder liaison.
• Local management of key suppliers, able to support negotiations, management or escalation issues.
• Commercial experience gained within a property, facilities management or similar function.

Civil Service Behaviours

• Seeing the Bigger Picture.
• Managing a Quality Service.
• Communicating and Influencing.
• Working Together.

Accreditation

Holds or working towards MIWFM or CIWFM (preferred), MRICS or CEng.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Facilities Officer.
• Operational role.
• Individual working towards membership of a relevant professional body or able to demonstrate the equivalent experience.
• Project Manager.

Future Pathways

• Estates strategy.
• Contract Manager.
• Any senior leader in Workplace and FM

Facilities Management Lead (G7) / Head of Facilities Management (G6)

Typical Responsibilities

• Delivering the strategic real estate portfolio plan mandate whilst ensuring operational, project management and tactical services are provided efficiently and effectively.
• Ensuring plans and activities across FM reflect the wider strategic priorities and communicate effectively with senior leaders to influence future strategies.
• Ensuring that all services develop operational strategies, policies and procedures in line with the operational requirements.
• Ensuring that contracts provide satisfactory delivery and value for money.
• Ensuring legislative statutory compliance i.e. H&S and disability.
• Encouraging, recognising and sharing innovative ideas from a diverse range of stakeholders.
• Influencing key stakeholders towards commercial solutions.

Experience

• Proven experience of strategically leading a customer facing FM team.
• Adept in people management including mentoring, motivating and developing staff.
• Solid knowledge of building condition and performance, and related contract and clause management.
• High level management of key suppliers, managing and escalating issues, and engaging in key decision making with strategic consequence.
• Understanding and complying with real estate and related statutory, regulatory and professional requirements.
• Strong commercial experience gained within a property, facilities management or similar complex function.

Civil Service Behaviours

• Seeing the Bigger Picture.
• Leadership.
• Managing a Quality Service.
• Communicating and Influencing.

Accreditation

Holds CIWFM (preferred), MRICS or CEng.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Facilities manager.
• Property Project Manager.
• Individual working towards membership of a relevant professional body or able to demonstrate the equivalent experience.

Future Pathways

• Property Director/Head of Estates.
• Head of Facilities & Workplace Management.

Workplace Management

The Workplace Management job family maintains the integrity of the workplace, embracing a wider range of key functions than property alone by recognising the joint responsibility of FM, IT and HR to achieve optimal performance between people, technology and workplace. This role will ensure the successful implementation and adoption of smarter working initiatives, working in partnership with Design Technical Specialists in the adoption and implementation of Design Standards to ensure innovative solutions to create ‘great places to work’, acting as the main interface with building occupiers promoting the adoption of smarter working. 

Workplace Assistant (AO) / Workplace Officer (EO)

Typical Responsibilities

• Leading on local issues around property and workplace challenges and developing responses.
• Floor walking to provide support to new building occupiers.
• Promoting clear desk policy.
• Providing information and support to building users regarding smart working and new ways of working.
• Support in the post occupation evaluation of smart working project implementation.
• incorporating lessons learned and sharing best practice to ensure consistency and improvements in future initiatives.
• Ensuring building user understanding and satisfaction in smarter working principles and good practice.

Experience

• Awareness of property or technology influences on positive building user experience.
• Demonstration of good customer relationship management.

Civil Service Behaviours

• Managing a Quality Service.
• Delivering at Pace.
• Working Together.
• Communicating & Influencing.

Accreditation

None required at this level.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Apprentice or entry level role.
• Individual working towards associate membership of relevant professional body.
• Customer relations role.

Future Pathways

• Facilities Manager.
• Property Programmes Manager.
• Supplier Performance Manager.

Workplace Manager (HEO) / Senior Workplace Manager (SEO)

Typical Responsibilities

• Support enhanced user experience by harnessing digitisation and modern technology in collaboration with IT, HR and property colleagues.
• Provide post occupation evaluation of smart working projects, with ongoing continuous engagement and improvement planning.
• Incorporating lessons learned and sharing best practice to ensure consistency and improvements in future initiatives.
• Providing clear communication to building users regarding ways of working.
• Supporting the Government Hubs strategy.

Experience

• Experienced in a property, technology or similar complex function.
• Exposure to a range of projects or design implementation.
• Influential in supporting key stakeholders in implementation of initiatives.
• Understanding and complying with real estate and related statutory, regulatory and professional requirements.
• Experienced customer relationship management and stakeholder liaison.
• Experienced in transformational and / or culture change programmes.
• Understanding workplace analytics & data; translating it into insights when making decisions about the workplace.

Civil Service Behaviours

• Seeing the Bigger Picture.
• Managing a Quality Service.
• Communicating and Influencing.
• Working Together.
• Making Effective Decisions.
• Changing and Improving.

Accreditation

Holds or working towards GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM (preferred), CIOB, CEng, CEnv, RTPI, RIBA).

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Facilities Management.
• Operational role.
• IT Customer relationship role.
• Individual working towards membership of relevant professional body or able to demonstrate the equivalent experience.
• Project Manager.

Future Pathways

• Estates strategy.
• Facilities Management senior roles.
• Contract Manager.
• Any senior leader in Workplace & FM

Workplace Management Lead (G7) / Head of Workplace Management (G6)

Typical Responsibilities

• Drive enhanced user experience by harnessing digitisation and modern technology in collaboration with IT, HR and property colleagues.
• Champion inclusive and accessible design across the portfolio and wider government.
• Know what shapes employee experience, turning challenging operational requirements into innovative workplace solutions where people want to be and the business can grow.
• Representation of department strategy in conjunction with the Government Hubs strategy as appropriate.
• Lead on workplace planning, space optimisation and fit-out project management to develop and ensure diverse workspaces.

Experience

• Solid experience within a property profession discipline or commercial experience gained within a complex function within a large, matrix organisation.
• Strong change management and project management experience, in particular in operational improvement scenarios.
• Solid knowledge of building condition and performance and related contract and clause management.
• High level management of key suppliers, managing and escalating issues and engaging in key decision making with strategic consequence.
• Understanding and complying with real estate and related statutory, regulatory and professional requirements.

Civil Service Behaviours

• Seeing the Bigger Picture.
• Leadership.
• Managing a Quality Service.
• Communicating and Influencing.
• Working Together.
• Making Effective Decisions.
• Changing and Improving.

Accreditation

Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM (preferred), CIOB, CEng, CEnv, RTPI, RIBA).

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Facilities Management.
• Property Project Manager.
• Customer relationship IT background.
• Individual working towards membership of a relevant professional body or able to demonstrate the equivalent experience.

Future Pathways

• Property Director/ Head of Estates.
• DD, Facilities and Workplace Management

Property & Construction Project Management

This job group oversees project delivery of capital infrastructure and construction projects across the government estate. The property and construction project management roles have responsibility for the end to end delivery of a project, with a key role in governance and working with stakeholders to deliver against clearly defined outcomes that are achieved within the agreed time, cost and quality constraints.

Professionals in this job role may consider Project Delivery as their main career anchor. Please review the Project Delivery Capability Framework (PDCF) for guidance on job profiles, case studies and career paths. In particular, staff in this job role may be a Senior Responsible Officer for a major project or programme and should review the appropriate guidance.

Property and Construction Project Officer (EO)

Typical Responsibilities

• Working as part of a team to deliver property projects to time, cost and quality parameters.
• Prepare evidence that all projects meet all statutory and legislative standards and are delivered in compliance with government policies and governance procedures.
• Support to prepare, evaluate and approve project highlight reports, including cost management and procurement.
• Analysing data and using a range of relevant, credible information from internal and external sources to support decisions.
• Support project communications.
• Maintain and monitor budget performance.
• Maintaining schedules registers to high levels of accuracy.
• Working stakeholders to generate solutions to issues and risks.

Experience

• Preparing presentations to support wider project management team.
• Updating reports and working with MI and data.
• Supporting development of project including the schedule, budget information and timelines.
• Monitoring project progress that projects remain on track, meet deadlines, stay under budget, and develop according to plan.
• Supporting senior project managers on closing reporting and final accounts.

Civil Service Behaviours

• Communicating and Influencing.
• Working Together.
• Managing a Quality Service.
• Delivering at Pace.

Accreditation

None required at this level.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Formal apprenticeship.
• Experience in a property profession discipline, for example FM or operational.
• Direct entry into a project related project support post e.g. Project Management Office administrator.
• Direct entry recruitment based on experience, skills and qualification.

Future Pathways

• Project Support Officer.
• Project Manager.
• Project Management Apprentice.
• FM & Workplace Management

Property and Construction Assistant Project Manager (HEO) / Property and Construction Project Manager (SEO)

Typical Responsibilities

• Drive optimal delivery and promptly manage emerging issues to avoid project delays or cost escalation.
• Ensure projects meet all statutory and legislative standards and are delivered in compliance with government policies and governance procedures.
• Support in the development and implementation to ensure workspaces are fit for purpose, as per design standards.
• Provide an independent review and budget challenge for all types of projects and manage financial performance of projects.
• Undertake project assurance and governance activities including supporting external assurance.
• Managing risks and decisions and seeking expertise when necessary.

Experience

• Working on fast-paced projects with some commercial experience gained within a property, facilities management or similar complex function within a large organisation.
• Good understanding of project management methodologies, tools and techniques.
• Experience of helping to manage key stakeholders towards the delivery of an agreed scope balancing commercial performance and business strategy.
• Understanding and complying with real estate and related statutory, regulatory and professional requirements.
• Management of key suppliers, able to support negotiations, management or escalation issues, and engage in key decision making that has strategic consequences.

Civil Service Behaviours

• Seeing the Bigger Picture.
• Changing and Improving.
• Making Effective Decisions.
• Communicating and Influencing.
• Working Together.
• Managing a Quality Service.
• Delivering at Pace.

Accreditation

Holds or is working towards GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, RIBA).

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Graduate entry or formal apprenticeship.
• Appointment from a junior PM role, project management specialism, property management role.
• FM or Workplace Management with experience of supervised project management.
• Direct entry recruitment based on experience, skills and qualification.

Future Pathways

• PMO/Project Leader.
• Functional specialist e.g. Risk Manager.
• Project Manager.
• Senior Project Manager.
• FM & Workplace Management.

Property and Construction Senior Project Manager (G7) Property and Construction Lead Project Manager (G6)

Typical Responsibilities

• Effective leadership and development of project teams to deliver a portfolio of major projects to time, cost, quality and performance parameters.
• Managing complex technical risks and decisions and seeking specialist expertise as necessary.
• Ensure projects meet all statutory and legislative standards and are delivered in compliance with government policies and governance procedures.
• Support in the development and implementation of a robust process to ensure workspaces are fit for purpose, as per design standards.
• Working with and communicating with stakeholders to ensure successful delivery of strategic portfolio plan through proactive contract management.
• Provide a full independent cost management and review process, through to approval and settlement of the final account.

Experience

• A successful track record of leading large complex projects gained within a property profession discipline or infrastructure construction environment.
• Experience of a wide range of CAPEX related projects and activities from design phase onwards.
• Management of key stakeholders resulting in solutions that balance commercial performance and business strategy.
• Understanding and complying with real estate and related statutory, regulatory and professional requirements.
• Full project management including acting as an intelligent client for suppliers, analysis and interpretation of data and financial control and reporting.

Civil Service Behaviours

• Seeing the Bigger Picture.
• Changing and Improving.
• Making Effective Decisions.
• Leadership.
• Communicating and Influencing.
• Working Together.
• Developing Self and Others.
• Managing a Quality Service.
• Delivering at Pace.

Accreditation

Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, RIBA).

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Project management or property oriented roles.
• Direct entry recruitment based on experience, skills and qualification.
• FM or Workplace Management with experience of project management.

Future Pathways

• Head of Strategy & Portfolio.
• Programmes Director.
• Head of Facilities & Workplace Management.

Head of Property Programmes (G6) / Deputy Director, Property Programmes (SCS1) / Property Programmes Director (SCS2)

The Property Programme Leader is professionally accountable for major property related projects and programmes, providing the interface between programme ownership and delivery. The role is responsible for leading and coordinating a defined portfolio of high profile interdependent estate projects and the associated business change activities, having overall responsibility for leading an internal team of project professionals, external consultants, contractors and suppliers. They are primarily responsible for the prioritisation across the portfolio to ensure optimal delivery of departmental / business strategic objectives in line with business priorities, for projects that typically have a high level of uncertainty, be large in size, politically sensitive, technically complex, with a large number of high profile or misaligned stakeholders.

Typical Responsibilities

• In partnership with Asset Management and Portfolio Planning, manage demand that builds a programme of projects to promote workplace efficiency / space optimisation in support of the strategic portfolio plan
• Ensure frameworks and processes in place to support appropriate and accurate input to demand management and business case approvals
• Partner with or ensure capability of a PMO function to ensure accurate project and resource monitoring plus accurate reporting
• Exhibits a complete understanding of governance policies and procedures, and responsible for ensuring governance policies and procedures are adhered to across all functional responsibility
• Ensures projects are procured to the appropriate professional, technical and quality standards
• Liaising with key internal functions and partners (e.g. IT, HR and Legal departments) to facilitate, manage and coordinate the full collaboration and resource required to ensure the end to end delivery. Ensuring high quality within agreed and contracted timescales
• Overall responsibility for ensuring contractual obligations related to the construction/building project are managed and fulfilled
• Interacts regularly with key senior stakeholders and customers, including Ministers, to ensure that goals and objectives are established and achieved. Develops and implements action plans to correct variances. Anticipates and responds to the customer needs and concerns
• Demonstrates ability to identify and manage complex project risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks
• Lead the development of the business case, alignment with senior stakeholders and agreement through Programme Board / Senior Leadership Boards / HMT
• Ensuring that all areas of property management throughout the property life cycle support the Greening Government commitments concerning sustainability
• Oversee management of budgets and expenditure against delivery, realising benefits as programmes progress

Experience

• Extensive experience leading complex and large scale projects 
• Experience of working in a multi-client service organisation in a relevant field
• Ability to lead and influence senior stakeholders, including relationships at Ministerial and Director General level
• A successful track record in construction/refurbishment project management against set delivery objectives 
• Proficient in the principles, methods, techniques and tools for the preparation and monitoring of budgets to minimise costs and ensure cost effectiveness
• A track record of managing a complex supply chain and handling challenging commercial relationships
• Proven experience in developing business cases and approvals processes
• An understanding of health and safety in complex operating structures
• Knowledge of risk management, governance arrangements, financial management, control procedures & audit processes
• Excellent change management leadership skills experience of steering an organisation through substantial change

Civil Service Behaviours

• Ability to show examples across all Behaviours for level 5 & 6 of the Success Profiles Framework .

Accreditation

• Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, ARB / RIBA) .

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Suitable for an external individual who has successfully managed several low or medium complexity property/construction programmes or projects .
• Extensive internal experience in roles from Property and Construction Projects Family .

Future pathways

• Head of Facilities and Workplace Management
• Property Director/Head of Property

Technical Specialisms & Assurance

Acquisitions and Disposals

This role takes responsibility for acquiring and/or disposing of land from the Government Estate, or enabling public services such as acquiring land for schools, prisons, or residential. Acquisition leads identify, appraise and acquire temporary or permanent sites for government activities, managing support from technical, planning and legal experts. Disposals leads dispose of surplus land and property to realise capital receipts. These are specialist roles commonly undertaken by Corporate or Commercial Real Estate Surveyors

Acquisitions and / or Disposals Manager (HEO) / Senior Acquisitions and / or Disposals Manager (SEO)

Typical Responsibilities

• Manage the acquisition and / or disposal life cycle end-to-end including sourcing, site appraisal and negotiation through to deal closure.
• Build a network of landowners, institutional investors, developers and local authorities, and leverage these in the acquisition and / or disposal of sites.
• Take full responsibility for a deal closure, ensuring all completion requirements are executed.
• Manage the work of property, planning and technical advisors, including instructing legal advisors.
• Provide strategic town planning, land development and estate management advice on how to optimise complex disposal projects through all stages from design to implementation.
• Work with Financial and Commercial colleagues to maximise economic, financial and commercial benefits of acquisitions and disposals.

Experience

• Experience in land and building management.
• Knowledge of the acquisition and development process, including site identification, valuations, land transactions and de-risking of sites.
• Commercial awareness of the property market, market norms and best practice.
• Ability to support the management of multiple projects simultaneously.
• Excellent negotiating skills with consultants, land owners, local authorities and other partners.
• Able to grasp technical and legal information and act commercially when appraising new opportunities.
• Communicate opportunities effectively including producing high quality reports.

Civil Service Behaviours

• Leadership.
• Managing a Quality Service.
• Working Together.
• Changing and Improving.
• Delivering at Pace.
• Seeing the Big Picture.

Accreditation

Holds or is working towards Chartered Membership or Fellow of RICS (preferred) or RTPI.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

Direct entry with the relevant technical qualifications and some development experience.

Future Pathways

• Senior Development Surveyor.
• Senior Town Planner.
• Promotion through technical  surveying roles.
• Asset management/Intelligent Client function roles.

Acquisitions and / or Disposals Lead (G7) / Head of Acquisitions and / or Disposals (G6)

Typical Responsibilities

• Lead on the identification, appraisal and acquisition of temporary and permanent sites, including obtaining investment approval.
• Lead on specific need purchases.
• Maintain a reputation with clients and colleagues as a source of property expertise.
• Own disposals strategy, including consideration of developer diversification, market resilience and pace.
• Support the development of the overall property or estates strategy, incorporating lessons learnt from projects and wider experience of the property market, planning and development.

Experience

• Significant experience of delivering strategic sites from inception through to planning, delivery and scheme exit.
• Knowledge of the development process, pre-acquisition, land transactions, de-risking, development economics and viability appraisals.
• Experience of managing large scale or complex transactions, for example mixed use developments.
• Established senior-level network with landowners, institutional investors, developers and local authorities.
• Commercial awareness of the property market, market norms and best practice, and the ability to make the right commercial decisions, even with limited information.
• Ability to mediate and negotiate outcomes between parties to resolve difficult issues, maintaining positive working relationships with internal and external partners.

Civil Service Behaviours

• Leadership.
• Changing and Improving.
• Working Together.
• Changing and Improving.
• Delivering at Pace.
• Seeing the Big Picture.

Accreditation

Holds Chartered Membership or Fellow of RICS (preferred) or RTPI.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

Existing property professional with relevant technical qualifications and experience.

Future Pathways

• Head of Strategy and Portfolio.
• Head of Delivery and Implementation.
• Strategic Asset Management/Intelligent Client function roles.

Cost Management

Cost management is typically undertaken by qualified Quantity Surveyors. Using their expert knowledge on construction and contracts, they are responsible for managing contractual and financial aspects of construction projects from feasibility stage through design and construction to ensure that projects are completed within budget. A cost manager provides independent assurance to the client and/or the Senior Responsible Officer that budgets and on-site valuations of works completed are robust.  Cost managers advise on all types of projects and programmes including new build, refurbishment, demolition and maintenance programmes. 

Cost Management Assistant (AO) / Cost Management Officer (EO)

Typical Responsibilities

• Assist in all aspects of estimating and cost planning on the estate for various stakeholders pre- and post-contract evaluation
• Contribute to continually exploring ways to improve performance of the estate in connection with facilities management and new-build capital projects
• Build effective relationships with various internal and external stakeholders in order to effectively identify and respond to customer enquiries
• Preparation of monthly forecasts/reports
• Support final account evaluation and agreement

Experience

• Entry level role, no experience expected although an advantage
• Attention to detail and a methodical approach to work
• Analytical with a focused approach to learning

Civil Service Behaviours

• Communicating and Influencing
• Changing and Improving 
• Working Together
• Making Effective Decisions
• Developing self and others

Accreditation

None required at this level

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

No previous property profession experience required but must be willing to work towards relevant qualification 

OR

Construction background or experience 

Future Pathways

Practitioner role in cost management or property construction project management

Cost Manager (HEO) / Senior Cost Manager (SEO)

Typical Responsibilities

• Valuation of construction works, calculating the quantities of materials for the build, including labour and work costs
• Assist with preparing tender and contract documents, including bills of quantities with designers and/or client
• Assist in cost analysis and generation and control of project budgets
• Assist in establishing client requirements and undertake feasibility studies
• Manage commercial risk registers and use professional knowledge to advise on risk mitigation
• Provide post-occupancy advice, FM service and life-cycle costing advice
• Engage with supply chain partners to obtain pricing and quality information in support of tender bids
• Preparation of supplier contracts and to be involved in all supplier negotiations
• Ensure robust and timely cost reporting at both project and business unit level

Experience

• Ability to interpret working drawings and specifications
• Ability to collate, adjust and analyse evidence, where there are gaps and inconsistencies, and arrive at a sound judgement
• Ability to give clear written and oral advice and to explain legal issues 
• Sound financial and commercial awareness 
• Strong knowledge of contract documents, construction practices and techniques
• Attention to detail and a methodical approach to work

Civil Service Behaviours

• Communicating and Influencing
• Changing and Improving 
• Working Together
• Making Effective Decisions
• Developing self and others

Accreditation

Holds or is working towards Chartered Membership or Fellow of RICS or CIOB

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Current property or project professional or working towards the relevant memberships 
• Surveying background 

Future Pathways

Senior Practitioner in cost management, planning and development, property and construction project management

Cost Management Lead (G7) / Head of Cost Management (G6)

Typical Responsibilities

• Develop supply chain management strategies for construction projects, in conjunction with commercial professionals
• Identify, analyse and develop responses to commercial risks 
• Take responsibility for tender and contract documents, including bills of quantities with designers and/or client
• Manage commercial relationships including dispute avoidance and resolution
• Negotiate/approve final account settlements
• Provide post-occupancy advice, FM services and life-cycle costing advice including advice on the maintenance costs of specific buildings
• Maintain commercial information and ensuring compliance with contractual requirements
• Actively seek to improve processes and procedures cross all cost management processes

Experience

• Strong stakeholder management and influencing skills to use high levels of negotiating, consulting and interpersonal skills to achieve cooperation over mutually acceptable solutions
• Strong commercial and financial management
• Extensive experience in commercial supply chain management and procurement 
• Ability to demonstrate a good knowledge of monthly reporting and earned value analysis
• Experience of dispute avoidance and resolution

Civil Service Behaviours

• Communicating and Influencing
• Changing and Improving 
• Working Together
• Making Effective Decisions
• Leadership

Accreditation

Holds Chartered Membership or Fellow of RICS or CIOB

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• Promotion through role levels internally or externally
• Current property professional with the relevant technical memberships or equivalent experience
• Surveying background 

Future Pathways

• Programmes Director
• Property Director/Head of Property

Design

The aim of this role is to design and maintain the integrity of the property functions architecture and technical strategy, acting as the lead or intelligent client to turn operational requirements into building design solutions and deliver an enhanced user experience by creating great places to work, live or engage in government services. This role includes offsite design in Modern Methods of Construction. Tracking measurable results, this role will hold responsibility for the compliance for policies and standards in support of projects throughout delivery across all design aspects, ensuring all new-build, renovation, change and fit out works follow approved guidelines.

Design Officer (EO)

Typical Responsibilities

• Contribute to and continuously improve internal processes and outputs, such as client briefs, design and FFE (Furniture, Fittings and Equipment guides)
• Engage effectively with project stakeholders
• Commission and collate high quality workspace analysis  from a range of sources, to meet the needs of Design managers and key external stakeholders
• Coordinate meetings and events, taking minutes of meetings and ensuring actions are followed up 
• Hosting external stakeholders as requested to communicate the design principles and vision of Government Hubs

Experience

• Knowledge of statutory processes, building regulations and construction related legislation
• Supported the development of design standards 
• Previous practical experience

Civil Service Behaviours

• Working Together 
• Managing a Quality Service
• Delivering at Pace

Accreditation

None required at this level

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

No previous property profession experience required OR Construction background with knowledge of process an advantage OR Experienced in compliance and assurance role

Future Pathways

• Designer
• Workplace Manager

Design Manager (HEO) / Senior Design Manager (SEO)

Typical Responsibilities

• Quality and technical assurance ensuring new and upgraded properties are fit for purpose and comply with industry standards 
• The maintenance and development of a Building Information Modelling (BIM) technical standards library
• Support the design and implement ‘Look and feel’ design guides in support of office work environment
• Production and revision of client briefs including management of external consultants
• Manage project design elements of projects, becoming the go-to person for customers and technical colleagues
• Support the development of technical property standards for various building types 

Experience

• Good knowledge of statutory processes, building regulations and construction related legislation
• Experience in major refurbishments developments
• Experience of dealing with technical or legal or regulatory issues at a policy and practical level
• Ability to use evidence to make decisions
• Strong analytical skills
• Strong stakeholder management skills

Civil Service Behaviours

• Communicating and Influencing
• Delivering at Pace
• Changing and Improving
• Working Together
• Managing a Quality Service

Accreditation

Holds ARB Registered Architect, holds or is working towards RIBA Chartered Membership, MRICS or FRICS, MCIAT or FCIAT,  Chartered Designer with a Certificate of Competency from CSD in Interior Design

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Current property professional or working towards the relevant memberships 
• Design background (technical or architectural) an advantage
• Project Manager, advantage if property fit out or refurbishment 

Future Pathways

• Senior Designer
• Design Lead
• Workplace Manager

Design Lead (G7) / Head of Design (G6)

Typical Responsibilities

• Lead the development of technical property standards for all building types across the portfolio matching legislative standards
• Lead design and implement ‘Look and feel’ design guides in support of office work environment 
• Lead on all aspects of building planning for a diverse workforce/service user, working in partnership with the supply chain to ensure innovative solutions including off site construction where appropriate
• Provide direction and advice to consultants to ensure designs meet the operational needs of service users
• Lead transition to modern methods of construction to create high quality buildings at great value for money for government

Experience

• Extensive knowledge of statutory processes, building regulations and construction related legislation 
• In depth understanding of construction methods and are fully conversant with CDM Regulations
• Experienced in major refurbishments developments and / or new build projects
• Furniture Fixings & Equipment specification experience
• Proven experience of managing design
• Ability to engage and work effectively with technical, legal and regulatory matters
• Understanding of current UK construction market, and factors influencing construction in the future 

Civil Service Behaviours

• Communicating and Influencing
• Delivering at Pace
• Changing and Improving
• Working Together
• Managing a Quality Service

Accreditation

Holds ARB Registered Architect, RIBA Chartered Membership or Fellowship, MRICS or FRICS, MCIAT or FCIAT, Chartered Designer with a Certificate of Competency from CSD in Interior Design

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Current property professional with the relevant technical memberships or equivalent experience. 
• Design background (technical or architectural) an advantage
• Project Manager, advantage if property fit out or refurbishment

Future Pathways

• Head of Workplace Design
• Head of FM & Workplace
• Head of Design & User Experience
• Head of Modern Methods of Construction (MMC)

Design Deputy Director (SCS1)

Typical Responsibilities

• Gather and challenge operational requirements and develop appropriate, cost effective and timely design solutions through to RIBA stage 3 for each project within a programme
• Maintain the Programme Blueprint and associated documentation relating to “Place” and ensure quality standards are met
• Principle workspace design client and director for design and furniture supply chains across government and beyond
• Drive enhanced user experience by harnessing digitisation and modern technology 
• Champion inclusive, accessible and sustainable design 
• Play key role across government for all aspects of design standards and authority, supporting a network of professionals 

Experience

• Strong stakeholder engagement with senior leaders,customer groups and policy makers
• Management of large project budgets & contracts
• Implementing complex cultural and ways of working change projects
• Leading multi-disciplinary project teams
• In-depth knowledge and experience of accessible and inclusive design in the commercial sector
• Developing and delivering large scale fast-paced change 

Civil Service Behaviours

• Communicating and Influencing
• Delivering at Pace
• Changing and Improving
• Working Together
• Managing a Quality Service

Accreditation

Holds ARB Registered Architect, RIBA Chartered Membership or Fellowship, MRICS or FRICS, MCIAT or FCIAT, Chartered Designer with a Certificate of Competency from CSD in Interior Design

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Property Design role eg in fit out or refurbishment 
• Senior project management role

Future Pathways

• Head of Programmes 
• Head of FM & Workplace

Engineering 

Engineering is responsible for the development, maintenance and delivery of mechanical and electrical (M&E) technical strategy, standards and specifications for the current and emerging estate, in compliance with statute and regulations. This role will also provide specialist input to the design and installation of mechanical and electrical components such as elevators, heating, air conditioning, gas and water supply etc during capex projects of building construction or refurbishment. Engineers will also analyse, develop and evaluate large scale, complex systems, to improve and maintain current systems and equipment.

Professionals in this job family may consider Science and Engineering as their main career anchor. Please review the GSE Career Framework for guidance on job profiles, case studies and career paths. 

Senior Engineer (SEO)

Typical Responsibilities

• Assuring the design and maintenance of infrastructure and building assets
• Developing engineering standards and safe systems of work
• Technical support to capital projects and infrastructure programmes
• Investigation of defects and failures
• Providing specialist technical advice to ensure the safety, resilience and operational effectiveness
• Working with in house colleagues and external consultants to finalise the M&E design project input as required
• Develop and implement end to end assurance processes to demonstrate engineering compliance 
• Identify engineering risks to project delivery and develop mitigations
• Provide monthly assurance reports on the engineering aspects of all projects 
• Actively managing and influencing stakeholders where there are risks to delivery

Experience

• Experience in engineering role
• Experience working in a client facing role
• Experience of using technical architecture design systems
• Carrying out technical investigations and analysis to provide data for problem assessment or resolution and for design of improvements
• Production, review and approval of calculations, analyses, drawings, models, design basis documentation and technical reports as assigned
• Evaluating technical issues in order to develop proposals for investigations and/or solutions, including process improvements

Civil Service Behaviours

• Communicating and Influencing
• Delivering at Pace
• Changing and Improving
• Working Together
• Managing a Quality Service

Accreditation

Holds or is working towards Chartered Engineer status, through IET, CABE, CIBSE, ICE, IHE, IMechE or other property, infrastructure or building services body

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• M&E Maintenance Manager
• Design Engineer background
• Engineering project management 

Future Pathways

• Lead Engineer
• Technical Assurance lead

Lead Engineer (G7) / Head of Engineering (G6)

Typical Responsibilities

• Provide expertise in design of capex projects, from concept design to project handover and post-occupancy evaluation
• Working with in house colleagues and external consultants to finalise the M&E design project input as required
• Development of initial strategic concepts for projects ensuring solutions are appropriate for the brief and regulatory standards. 
• Taking responsibility for solid technical delivery in your work either alone or part of a team
• Appointment of contractors and supply chain partners
• Monitor fee expenditure, resource and work delivered through effective SLA and KPI management of supplier partners
• Support the development of engineering standards/specifications 
• Provide advice and assurance on engineering contract/lease content
• Commission/procure specialist engineering input
• Develop and implement end to end assurance processes to demonstrate engineering compliance 
• Identify engineering risks to project delivery and develop mitigations
• Identify and share engineering best practice 
• Provide monthly assurance reports on the engineering aspects of all projects 
• Actively managing and influencing stakeholders where there are risks to delivery

Experience

• Extensive experience in senior engineering role
• Experience working in a client facing role
• Experience of using technical architecture design systems
• Carrying out technical investigations and analysis to provide data for problem assessment or resolution and for design of improvements
• Production, review and approval of calculations, analyses, drawings, models, design basis documentation and technical reports as assigned
• Evaluating technical issues in order to develop proposals for investigations and/or solutions, including process improvements
• Acting as Technical Authority or Engineering lead and make engineering decisions within delegated authority
• Providing help and direction to team members with reference to M&E experience

Civil Service Behaviours

• Communicating and Influencing
• Delivering at Pace
• Changing and Improving
• Working Together
• Managing a Quality Service
• Seeing the Bigger Picture

Accreditation

Holds Chartered Engineer status, through IET, CABE, CIBSE, ICE, IHE, IMechE or other property, infrastructure or building services body

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

• M&E Maintenance Manager
• Design Engineer background
• Engineering project management 

Future Pathways

• Programmes Director
• Property Director/Head of Estates
• Head of Facilities and Workplace Management

Environmental Sustainability

This role is responsible for driving all aspects of environmental sustainability within a property context. This spans from advice on ecology and natural environment issues affecting the Government Estate or potential sites, to implementing effective strategies for energy and utilities management in existing buildings. Identifying potential areas to protect and improve the environment in and around government sites, Sustainability professionals analyse the present and predict future practice in order to limit and reduce the environmental impact of the department’s practices. Environmental Sustainability professionals will provide the strategic direction and promote opportunities to achieve departmental sustainability objectives, and those of wider government. Jobs within this role include Sustainability Compliance manager, Ecologist, Energy Manager and Waste Manager. 

Environmental Sustainability Assistant (AO) / Environmental Sustainability (EO)

Typical Responsibilities

• Supporting in the collation and analysis of sustainability, energy and utilities related data 
• Supporting the delivery of operational building level environmental and energy audits 
• Analysis and benchmarking of energy and environmental performance data 
• Promoting sustainability initiatives throughout the estate and staff 
• Work in collaboration with sustainability practitioners to develop initiatives to reduce carbon footprint of the public estate, drawing on guidance set out in the Net Zero Playbook 

Experience

No formal experience necessary although an interest in sustainability within a built environment. A desire to work with customers and stakeholders 

Civil Service Behaviours

• Working Together
• Managing a Quality Service
• Delivering at pace 

Accreditation

None required at this level 

Entry route

• Non property background
• Junior, graduate or apprentice in relevant subject 

Future pathways

• Sustainability Manager Project Manager 
• FM and Workplace Manager 

Environmental Sustainability Manager (HEO) / Senior Environmental Sustainability Manager (SEO)

Typical Responsibilities

• Support development and implementation of estates strategy for sustainability, energy and utilities in conjunction with key stakeholders and supplier partners 
• Benchmark energy consumptions against best practice guidelines to identify and understand performance, usage and opportunities vs the market 
• Review and verify project designs in accordance with sustainability requirements
• Utility management controls, including standards, systems and governance to continually reduce consumption, emissions and costs
• Managing compliance with energy, water, emissions, wildlife and natural environment legislation and policy, making recommendations to address issues when required
• Providing sustainability advisory support to commercial tendering processes 

Experience

• Knowledge of BREEAM and relevant construction/ engineering standards eg ISO4001 standards, or UK Nature Conservation law and standards eg Ecological Impact Assessments (EcIA) 
• Experienced in energy or environmental role 
• Knowledge and experience of complying with related statutory, regulatory frameworks and legislative or policy requirements with a preference for the real estate and FM/ property industry 
• Able to lead key senior stakeholders, colleagues and customers towards environmentally sustainable solutions that support the business strategy
• Experience in environmental risk and compliance auditing or permit authorisation/ issuing 
• Detailed understanding of the property lifecycle 
• Experience of delivering initiatives supported by data 

Civil Service Behaviours

• Communicating and Influencing
• Delivering at Pace
• Changing and Improving
• Working Together
• Managing a Quality Service 
• Leadership 
• Seeing the Big Picture 

Accreditation

Working toward GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, RIBA) OR 

Holds or is working towards appropriate accreditation for responsibilities aligned to this core role e.g. MISEP for core sustainability operations roles, MCIEEM for Ecologists, MEI for Energy Managers, CIWM or CIWEM for waste managers, MIES for environmental sciences, Chartered Forester for Foresters etc 

Entry route

• Building manager with previous experience focusing on sustainability and environmental issues 
• Graduate with interest and education in sustainability and environment 

Future pathways

• Workplace Manager 
• Facilities Manager 
• Project or Change Manager 
• Sustainability leadership

Environmental Sustainability Lead (G7) / Head of Environmental Sustainability (G6)

Typical Responsibilities

• Develop, implement and deliver the estates strategy for sustainability, energy and utilities in conjunction with stakeholders 
• Develop a sustainability action plan to deliver the strategy and ensure appropriate policies, standards and targets are in place and communicated across the organisation and suppliers 
• Encourage the use of renewable and sustainable energy resources across the portfolio, driving innovation and championing industry best practice 
• Keep abreast of all industry trends, developments, and legislation on carbon, waste and the environment 
• Ensure updated legislation is communicated and acted upon as required offering training as appropriate 
• Ensure that all areas of property management are driving towards the reduction of environmental impact and supporting the government’s sustainability agenda and targets 

Experience

• Extensive experience of the application of BREEAM and relevant construction/ engineering standards eg ISO4001 standards or UK Nature Conservation law and standards eg Ecological Impact Assessments (EcIA) 
• Considerable professional expertise in management role/s leading on energy or environmental issues and knowledge of complying with related regulatory frameworks and in the real estate and FM/property industry
• Influential and able to lead key senior stakeholders, colleagues and customers towards commercial solutions that give a balance of optimal performance and environmentally sustainable solutions that support the business strategy
• Experience in environmental aspects of risk and impact assessments 

Civil Service Behaviours

• Communicating and Influencing
• Delivering at Pace
• Changing and Improving 
• Working Together
• Managing a Quality Service 
• Leadership 

Accreditation

Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, RIBA) OR 

Holds appropriate accreditation for responsibilities aligned to this core role e.g. MIEMA for core sustainability operations roles, MCIEEM for Ecologists, MEI for Energy Managers, CIWM or CIWEM for waste managers, MIES for environmental sciences, Chartered Forester for Foresters etc 

Entry route

• Through experience in job role and family 
• External with required qualifications 

Future pathways

• Head of Facilities & Workplace Management 
• Property Director/Head of Estates 
• Sustainability Director 

Deputy Director, Environmental Sustainability (SCS1)

This role will lead on creating, maintaining and implementing Sustainability strategy and policy within a property context. The role will lead on enabling the department to achieve cross government sustainability aims including the Greening Government Commitments. The post holder will engage with cross government green networks to align departmental work where appropriate and share best practice.

Typical Responsibilities

• Develop effective environmental solutions in complex and diverse property portfolios, with limited capital investment
• Drive sustainability activity to meet departmental and Government objectives, including the Greening Government Commitments
• Collaborate with other Government Departments to define and shape Government Property best practice, and across business areas to influence business strategies such as Commercial and IT functions
• Supporting the development of clear investment choices for Ministers and Property Leadership
• Ensuring that climate change and sustainability considerations are embedded in departmental decision-making
• Embedding climate change and sustainability considerations in relevant strategies, processes and policies
• Leadership and management of the Sustainability Function, including building capability of staff

Experience

• Senior leadership and horizon scanning skills, with the ability to handle complexity, show imagination and inspire staff .
• Experience of successfully working with a broad range of board-level stakeholders and external partners, able to effectively challenge assumptions and influence direction .
• Experience of being responsible for linking and executing strategy in a multi-faceted stakeholder environment .
• Policy development experience, with the ability to build collaborative relationships across major organisations and to work closely with senior leaders .
• Experience of driving complex projects and programmes, using different project methodologies to impact performance and outcomes .
• Knowledge of climate change and sustainability issues .

Civil Service Behaviours

• Ability to show examples across all Behaviours for level 5 & 6 of the Success Profiles Framework .

Accreditation

• Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv (preferred), RTPI, RIBA) .

Entry route

• Through experience in job family .
• External with required qualifications .

Future pathways

• Property Director/Head of Property
• Head of Programmes
• Sustainability Policy Director

Fire, Health and Safety

This role is responsible for ensuring that the organisation’s operations are executed at all times in such a manner as to ensure, so far as it is reasonably practicable, the health, safety and welfare of all employees and others who may work or use its premises. This subject matter expert has responsibility for developing, maintaining and delivery of the Health and Safety Management Plan and/or Fire Safety Management System ensuring that risks arising from the built environment are appropriately addressed in compliance with statute and regulations. It will also ensure a positive culture and environment across the organisation relating to all matters of Fire, Health and Safety.

Health and Safety is a Government Specialism, sitting as part of the Property or People Function, but with its own distinct professional expectations. As such, Health and Safety has its own Career Framework. The Gov Health and Safety Specialism Career Framework contains role details. 

Maintenance Management

Maintenance management is a key part of whole life asset management that covers condition surveys and responsive and planned preventative programmes of work to maintain smooth operation of buildings and premises. It optimises quality, safety, environmental protection, cost and operational requirements against the strategic property plan. Maintenance managers need to understand users’ priorities and how to develop strategies to meet these. They need to understand how buildings and their services are constructed and how to keep them in good condition. This role will often be completed by a Building Surveyor. 

Maintenance Assistant (AO) / Maintenance Officer (EO)

Typical Responsibilities

• Understand building user requirements in relation to business need and relate to facilities 
• Compiling and updating asset registers and ability to design reports and interrogate large volumes of data 
• Prepare condition survey schedules 
• Planning and undertaking scheduled maintenance 
• First line technical support in repair of building fabric, electrical / mechanical equipment, responding to breakdowns, diagnosing faults 
• Complete necessary documents maintenance quality management system 
• Keeping all health and safety files for building maintenance and statutory compliance up to date and available for inspection 
• Identify elements of work which have particular reference to more sustainable solutions and reducing carbon emissions Evaluate and select appropriate maintenance strategies for a facility 

Experience

• Awareness of of building construction and building services design 
• Knowledge of H&S statutory processes, Building Regulations and construction related legislation. 
• Previous practical experience eg maintenance experience and/or a mechanical/electrical background 
• The ability to demonstrate experience or knowledge of fault finding 
• Understanding or experience of working to SLAs and KPIs 
• Showing an awareness of the relevant professional standards for their area of work and behaving accordingly 

Civil Service Behaviours

• Working Together
• Managing a Quality Service 
• Delivering at Pace 

Accreditation

None required at this level 

Entry route

• Apprentice or graduate in relevant property, mechanical or engineering qualification
• No previous property profession experience required but working towards appropriate qualification 
• Construction background with knowledge of process 
• Experienced in compliance and assurance role 

Future pathways

• Promotion in Maintenance role 
• Facilities Manager 
• Project management 

Maintenance Manager (HEO) / Senior Maintenance Manager (SEO)

Typical Responsibilities

• Develop and monitor SLAs with customers and the supply chain to oversee maintenance performance 
• Carry out condition surveys and prepare and optimise maintenance programmes, considering condition, whole life costs, funding and operational requirements 
• Manage maintenance programmes, including procurement, contract management, quality control, stakeholder management 
• Assure compliance with regulations, ensure that the maintenance and safety policies and procedures are adhered to 
• Technical repair of building fabric, electrical / mechanical equipment, responding to breakdowns, diagnosing faults for all building requirements
• Ensure that proactive and reactive maintenance tasks are completed in line with customer response SLAs (service level agreements) are always maintained 

Experience

• Knowledge of building construction and building services design
• Knowledge of building pathology, how buildings fail and how to prevent and repair. to include historic buildings and conservation requirements
• Good knowledge of H&S statutory processes, Building Regulations and construction related legislation where appropriate 
• Development and input to planned preventative maintenance schedules
• Budget and cost control experience 
• Proven track record of working/managing to clearly defined SLAs and KPIs 

Civil Service Behaviours

• Communicating and Influencing 
• Delivering at Pace 
• Changing and Improving 
• Working Together 
• Managing a Quality Service 

Accreditation

Holds AssocRICS, MIWFM, IEng, or is working towards Chartered Member, Certified or Fellow of RICS, IWFM, CIOB, CIBSE, or is a Chartered Engineer 

Entry route

• Current property professional 
• Experienced maintenance role within another field 
• Working towards the relevant memberships with experience in property environment 

Future pathways

• Facilities manager 
• Health & Safety manager 
• Project Manager 

Maintenance Lead (G7) / Head of Maintenance Management (G6)

Typical Responsibilities

• Develop maintenance strategies and contribute to the strategic portfolio, projects and lifecycle plans to ensure objectives, risks and dependencies are managed 
• Develop site asset management strategies and maintenance plans, ensuring effective whole life asset management 
• Lead technical service delivery on site and customer liaison to ensure high level of customer satisfaction 
• Cost control, budget management and writing supporting business cases or papers for investment 
• Assist the implementation of maintenance best practice techniques in their area
• Responsible for all maintenance contractors and tenders
• To actively champion health and safety, ensuring that a safe working environment exists for all 
• To be proactive in identifying and eliminating faulty processes by implementing long-term fixes 

Experience

• Detailed knowledge of building construction and building services design
• Extensive knowledge of H&S statutory processes, Building Regulations and construction related legislation.
• Exhibiting the appropriate professional authority and credibility to ensure acceptance of recommendations/proposals from colleagues and stakeholders
• In depth understanding of construction methods and materials and are fully conversant with CDM Regulations.
• Proven experience of managing design 
• Experience of technical, legal or regulatory issues at a policy & practical level 

Civil Service Behaviours

• Communicating and Influencing 
• Delivering at Pace 
• Changing and Improving 
• Working Together 
• Managing a Quality Service 

Accreditation

Holds Chartered Membership, Certified or Fellow of RICS, IWFM, CIOB, or is a Chartered Engineer 

Entry route

Current property professional with the relevant technical memberships or equivalent experience. 

Future pathways

• Head of Facilities & Workplace Management
• Project Manager
• Senior property role 

Planning and Development

The Planning and Development role can range from operational aspects of land and real estate use and development to highly strategic policy related responsibilities. The work of Planning and Development professionals impacts not only on the physical aspects of the built and natural environment, but crucially too, the social, economic and environmental aspects as well. Planning and Development is of strategic importance with emphasis on (but not limited to) the design quality and sustainability of the built environment, urban and rural regeneration, conservation, transport and sources of renewable energy and related efficiencies. 

Planning and Development Officer (EO)

Typical Responsibilities

• Consider the physical, environmental and social impact of proposed development or policy proposals
• Assess land and property use requirements, including traffic and infrastructure
• interpret data from various sources to support the preparation and presentation of applications for planning permission
• Research technical planning information, data and surveys
• Visit sites to assess the effects of proposals and support the production of policy solutions
• Advocate the conservation and protection of historic or environmentally sensitive sites

Experience

• Interest in the built and natural environment
• Attention to detail and a methodical approach to work
• Sound analytical skills and good judgement to inform their decisions or when providing opinions or advice to others

Civil Service Behaviours

• Making Effective Decisions 
• Working Together
• Delivering at Pace

Accreditation

None required at this level

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Graduate entry route or direct entry with the relevant technical qualifications.
• Apprenticeship at Level 6 
• Experience in other roles within the built environment

Future Pathways

• Planning and Development Surveyor
• Town Planner
• Acquisitions and Disposals
• Other surveying roles, eg Rural, Residential, Valuation etc

Planning and Development Manager (HEO) / Planning and Development Manager (SEO)

Typical Responsibilities

• Consider the physical, environmental and social impact of proposed development or policy proposals
• Assess environmental, spatial and land use requirements, including housing, jobs, climate change, traffic and infrastructure
• Prepare, present and negotiate development and land use proposals including project briefings and planning permission applications
• Advise on the feasibility of planning permission and the impact of policy interventions
• Promote the use of effective land management and administration as one of the key drivers behind economic growth
• Researching the local property market. evaluating development plans, taking into consideration a range of legal, social, financial and environmental factors to advise clients and colleagues
• Assess the impact of a major development in terms of economic viability and environmental impact

Experience

• Proven experience in stakeholder management 
• Preparing and providing strategic advice
• Operational experience in planning and development, acquisition, viability and technical due diligence
• Effective engagement within senior leaders, customers and policy makers
• Effective project management experience to support delivery of multiple and varied projects without loss of focus or limits
• Good understanding of local, regional and national planning policy and experience

Civil Service Behaviours

• Seeing the Bigger Picture
• Making Effective Decisions 
• Working Together
• Communicating and influencing
• Delivering at Pace

Accreditation

Holds AssocRICS or is working towards Chartered Membership or Fellow of RICS, CIH or RTPI

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

Graduate entry route or direct entry with the relevant technical qualifications

Future Pathways

• Senior Development Surveyor
• Senior Town Planner
• Asset management/Intelligent Client function roles

Planning and Development Lead (G7) / Head of Planning and Development Manager (G6)

Typical Responsibilities

• Take an organisational view of how planning and property impacts on the business objectives of the organisation
• Oversee planning applications on all approved land and building acquisitions
• Provides professional assurance for their own work and that of staff
• Compile evidence and design regulatory policies to guide local and national decisions for sustainable development and monitor outcomes
• Provide strategic advice on complex elements of policy and project implementation including risks and community impacts
• Identify key issues, courses of action and projects regarding the planning of land and buildings, and allocation of environmental, social and economic resources 
• Respond quickly to changes in market conditions, organisation requirements and government policies

Experience

• Demonstrable success in leading projects and converting complex requirements into solutions to time, cost and quality
• Effective engagement within senior leaders, customers and policy makers
• Preparing and providing strategic advice on complex cases
• Comprehensive experience of acquisition, viability, planning and technical due diligence at a strategic and core delivery level
• Effective project manager and provides detailed understanding of multiple and varied projects without loss of focus or insight
• Understands financial viability modelling for development opportunities

Civil Service Behaviours

• Seeing the Bigger Picture
• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Changing and Improving
• Delivering at Pace

Accreditation

Holds Chartered Membership or Fellow of RICS, CIH or RTPI

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

Existing property professional with relevant technical qualifications and experience.

Future Pathways

• Head of Planning and Development
• Head of Policy and Strategy
• Head of Delivery and Implementation
• Strategic Asset Management/Intelligent Client function roles
• Planning Policy Lead 
• Planning Inspector

Residential Management

Residential Management’s primary purpose is meeting the housing requirements of the population. It is also a growing investment asset class, playing a vitally important role in society being instrumental in improving the lives of many residential occupiers and of making the most of assets. With principal activities relating to the management, purchase, sale or leasing of land and property, as well as valuing and surveying property, this role manages and maintains all communal aspects of residential property whilst ensuring legal obligations are complied with across all parties. Residential Managers may alternatively be responsible for the operational management of the government owned housing e.g. military accommodation. Activities include planned and reactive maintenance and ensuring statutory compliance. 

Residential Property Officer (EO)

Typical Responsibilities

• Casework under supervision but gaining responsibility for their own caseload as their experience grows
• Building knowledge about residential management and development of skills in landlord and tenant relationship management
• Assisting in residential valuation assignments, including inspections, report writing and dealing with stakeholders
• Support in site visits across all stages 
• Provide analysis of data and information relating to for rent, rates, capital taxation, acquisitions and disposals
• Deliver hard FM works on residential properties, supporting a Residential Manager

Experience

• Interest in the built and natural environment 
• Attention to detail and a methodical approach to work
• Sound analytical skills and good judgement to inform their decisions or when providing opinions or advice to others.
• The ability to communicate effectively both orally and in writing

Civil Service Behaviours

• Making Effective Decisions 
• Working Together
• Delivering at Pace

Accreditation

None required at this level

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Graduate entry route or direct entry with the relevant technical qualifications.
• Apprenticeship at Level 6 
• Direct entry with no technical qualifications but an interest in built environment
• OR Equivalent experience

Future Pathways

• Planning and Development Surveyor
• Town Planner
• Other surveying roles, eg Rural, Residential, Valuation etc

Residential Property Manager (HEO) / Senior Residential Property Manager (SEO)

Typical Responsibilities

• Advising on residential management strategies
• Applying expert knowledge and awareness of the local property market in valuation of properties
• Write detailed reports on property for purposes such as rent reviews, investment potential, valuations for mortgages and other purposes, marketability and building surveys
• Assess properties for rent, rates, capital taxation, acquisitions and disposals
• Conducting Hard FM works including reactive and planned maintenance to ensure statutory and mandatory compliance

Experience

• Operational experience in residential management preferred
• Effective engagement within senior leaders, customers and policy makers.
• Effective project management experience to support delivery of multiple and varied projects without loss of focus or limits
• Good understanding of local, regional and national market knowledge. Kept up to date and used in advice and guidance

Civil Service Behaviours

• Seeing the Bigger Picture
• Making Effective Decisions 
• Working Together
• Communicating and influencing
• Delivering at Pace

Accreditation

Depending on the nature of the role, postholders hold AssocRICS or are working towards Chartered Membership or Fellow of RICS, CIH, MIWFM or CIWFM or CEng.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

Graduate entry route or direct entry with the relevant technical qualifications OR Equivalent experience

Future Pathways

• Promotion through technical surveying roles
• Asset management/Intelligent Client function roles

Residential Management Lead (G7) / Head of Residential Management (G6)

Typical Responsibilities

• Leadership role or advisory roles providing advice to senior leaders and practitioners
• Rent reviews, enfranchisement and preparing submissions for dispute resolution
• Advising on potential demand, valuation and planning related matters
• Acting in residential property transactions including acquiring or disposing property for occupational purposes
• Surveys of residential property to produce reports on the condition of the building and its environment
• Actively managing and influencing stakeholders where there are risks to delivery
• Apply appropriate law for landlord and tenant negotiations and enforce health and safety regulations
• Leading or procuring Hard FM works for reactive and planned maintenance to ensure statutory and mandatory compliance

Experience

• Demonstrable success in leading projects and converting complex requirements into solutions to time, cost and quality.
• Effective engagement within senior leaders, customers and policy makers.
• Preparing and providing strategic advice on complex cases.
• Comprehensive experience of residential management
• Understands  financial viability modelling for development opportunities
• Political awareness and understanding of potential wider impact 

Civil Service Behaviours

• Seeing the Bigger Picture
• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Changing and Improving
• Delivering at Pace

Accreditation

Depending on the nature of the role, postholders hold Chartered Membership or Fellow of RICS, or CIH, CIWFM or CEng.

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

Existing property professional with relevant technical qualifications and experience.

Future Pathways

• Head of Planning and Development
• Strategic Asset Management/Intelligent Client function roles

Rural Management

Rural land and property management provides practical and strategic advice on how emerging regulations and practices affect an organisation’s strategic business plan. This role enables the rural economy and environment to thrive and flourish drawing on a wide range of professional and technical skills in key areas including agriculture, valuation, environmental regulations and practices, forests and property management. Rural Surveyors may find themselves working across rural estate management, planning, valuation and asset management.

Rural Land and Property Manager (HEO) / Senior Rural Land and Property Manager (SEO)

Typical Responsibilities

• Assist Senior Rural Surveyors with the management of the estate across both freehold and leasehold property, full agricultural tenants, commercial tenants , crops, livestock and machinery
• Work alongside colleagues to ensure the organisation is a safe place to work and/or train providing support to operational staff on land related matters
• Consult with other public organisations where required in order to manage the estate
• Advise on estate rationalisation opportunities including potential disposals
• Valuing land, property, crops, machinery and livestock
• Assisting in buying and selling rural land or property, possibly by auction
• Dealing with legal matters relating to land and agricultural management such as planning regulations, land use regulations, environmental law and applications for subsidies and grants
• Advising on the possible development of land for alternative uses
• Keeping up to date with relevant legislation relating to land, agriculture and the environment

Experience

• Demonstrate knowledge and understanding of the principles, characteristics and organisation of agriculture
• Experience in identifying the distinction between different varieties of crops and breeds of animals to assess economic viability and liaising with land owners and other members of the rural community
• Ability to collate, adjust and analyse evidence, where there are gaps and inconsistencies, and arrive at a sound judgement
• Ability to give clear written and oral advice and to explain legal issues 

Civil Service Behaviours

• Seeing the Bigger Picture
• Making Effective Decisions 
• Working Together
• Communicating and influencing
• Delivering at Pace

Accreditation

Holds AssocRICS or is working towards MRICS, FRICS or FAAV

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

Graduate entry route at HEO level. Direct entry at SEO level with relevant technical qualifications OR Relevant experience.

Future Pathways

• Senior Development Surveyor
• Senior Town Planner
• Promotion through technical surveying roles
• Asset management/Intelligent Client function roles

Rural Management Lead (G7) / Head of Rural Management (G6)

Typical Responsibilities

• Lead a variety of estate and surveying  programmes across rural land and buildings
• Lead at a strategic level on subject matter advice on technical matters
• Provide specialist advice and lead on all aspects of business planning in relation to landlord and tenant and property law; access and estate ownership/integrity; estate rationalisation and disposals; and general estate management
• Lead on valuation techniques relating to rural land and property, crops, machinery, livestock and trees etc
• Provide strategic advice on Town & Country Planning

Experience

• Practical knowledge and experience of rural land and property management, including agriculture, conservation, residential, commercial and public amenity 
• Up to date understanding of the current issues within the rural sector 
• Confidence interpreting legal documentation and a variety of data sources and using your findings to influence colleagues and stakeholders
• Excellent people skills, adept at listening, building trust or negotiating to achieve cooperation over mutually acceptable solutions

Civil Service Behaviours

• Seeing the Bigger Picture
• Leadership
• Communicating and Influencing
• Making Effective Decisions
• Changing and Improving
• Delivering at Pace

Accreditation

Holds MRICS, FRICS or FAAV. 

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

Existing property professional with relevant technical qualifications OR Demonstrable experience in this specialism

Future Pathways

• Head of Planning and Development
• Strategic Asset Management/Intelligent Client function roles

Valuation

Property valuations form the basis of financing decisions, transactional and development advice, dispute resolution, taxation and other statutory applications. Valuation Surveyors may therefore be called upon to provide valuations of land and various types of property for a number of purposes, including viability assessment, asset efficiency, taxation, acquisition and disposal. Valuation Surveyors must demonstrate particular competence in valuation practice and standards however a broad base of experience in general property practice is also required.

Valuation Surveying Assistant (AO) / Valuation Surveying Technician (EO)

Typical Responsibilities

• Support in the progress of casework for statutory and non statutory purposes, issue valuation and assessment decisions
• Conduct research on individual cases or projects including rental casework and lettings research
• Review evidence provided for the case and assess by choosing from a limited number of relatively clear options
• Appear at Valuation Tribunal for cases where the framework is clear cut and there is no wider impact across team or unit
• Undertake inspections of basic property types
• Assist with compulsory purchase appraisals

Experience

• Awareness of technical aspects of valuation
• Sound analytical skills and good judgement to inform their decisions or when providing opinions or advice to others
• An understanding of how the work area fits within the structure of the organisation
• Customer / client care and contact

Civil Service Behaviours

• Communicating and Influencing
• Managing a Quality Service 
• Delivering at Pace 

Accreditation

None required at this level

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

• Graduate entry route or direct entry with the relevant technical qualifications
• Valuation apprenticeship at Level 6

Future Pathways

• Progression through the valuation pathway
• Technical property specialisms such as Asset Management 

Valuation Surveyor (HEO) / Chartered Valuation Surveyor (SEO) / Chartered Specialist Valuation Surveyor (SEO)

Typical Responsibilities

• Valuation casework under supervision when required
• Undertake property inspections, surveys and measurement
• Advising on property values, land purchase, tenure issues and related legislation
• Deliver clear, succinct and robust valuation reports that are fit for purpose and accessible to non-technical readers
• Advise on disposals and acquisitions, compulsory purchase matters and development viability
• Have a good market knowledge and to keep up to date with market changes
• Observe RICS regulatory requirements and to be aware of any changes, including those in respect of the Red Book
• Act as an advocate and/or expert witness at Valuation Tribunal
• Act as counsellor to Associate RICS candidates

Experience

• Proven valuation experience of commercial and residential properties and working knowledge of Landlord & Tenant law
• Ability to collate, adjust and analyse evidence, where there are gaps and inconsistencies, and arrive at a sound judgement
• Extensive market knowledge of core commercial sector/s
• Accurate and with exceptional attention to detail, in particular writing valuation reports and reviewing due diligence
• Ability to give clear written and oral advice and to explain case law, legislation and legal issues  
• Customer / client care, contact and negotiating skills

Civil Service Behaviours

• Communicating and Influencing
• Making Effective Decisions 
• Managing a Quality Service 
• Delivering at Pace

Accreditation

Holds AssocRICS or is working towards MRICS, FRICS, IRRV or FAAV

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB). 

Entry route

Graduate entry route or direct entry with the relevant technical qualifications

Future Pathways

• Progression through the valuation pathway, including into specialist valuation roles
• Other surveying pathways including property portfolio management, rural and residential management
• Strategic Asset Management

Lead Chartered Valuation Surveyor (G7) / Lead Chartered Specialist Valuation Surveyor (G7) / Valuation Surveying Technical Lead (G7) / Head of Valuation Surveying (G6)

Typical Responsibilities

• Specialist expertise in particular area of valuation and act in an advisory capacity to senior leaders and practitioners
• Advise on complex legal or valuation matters, including for viability assessment, asset efficiency, local and national taxation, acquisition and disposal
• Actively managing and influencing stakeholders where there are risks to delivery
• Supervisor or counsellor for APC and associate RICS candidates

Experience

• Extensive valuation experience of commercial and residential properties and working knowledge of Landlord & Tenant law
• Excellent negotiating, consulting and interpersonal skills to achieve cooperation over mutually acceptable solutions
• Ability to collate, adjust and analyse evidence, where there are gaps and inconsistencies, and arrive at a sound judgement
• The ability to persuade and influence senior stakeholders, on complex or contentious issues and apply technical knowledge to wider organisational impact 
• Ability to give clear written and oral advice and to explain case law, legislation and legal issues

Civil Service Behaviours

• Seeing the Big Picture
• Leadership
• Communicating and Influencing
• Making Effective Decisions 
• Delivering at Pace

Accreditation

Holds MRICS/FRICS, IRRV (REV membership) or FAAV

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

Existing property professional with relevant technical qualifications and experience

Future Pathways

• Progression through the valuation pathway.
• Other surveying pathways including property portfolio management, rural and residential management
• Head of Strategy and Portfolio
• Head of Estates (with a breadth of experience)

Valuation Deputy Director (SCS1) / Valuation Director (SCS2)

Typical Responsibilities

• Accountable for successful delivery of valuation and technical advice 
• Strategic senior leadership role, may operate as a deep specialist delivering valuations of highly complex and specialist properties 
• Responsible for promoting and ensuring professional standards 
• Provide real estate expertise, strategy and direction in alignment and support delivery of Estates Strategy/Portfolio Plan 
• Leading the strategy planning processes and analysis across the portfolio, this role will establish core links with relevant colleagues to design the Strategic Asset/Portfolio Plan
• Horizon scanning 

Experience

• Demonstrable professional success in the property field with a recognised profile in the industry
• Proven track record of winning and retaining the confidence of senior stakeholders within and outside organisation and in successfully managing conflicting views
• Successful experience of leading and managing a strategic agenda and delivering challenging programmes in a complex environment set to legislative/ tight timescales
• Experience of building professional capability within a specialist area

Civil Service Behaviours

• Seeing the Big Picture
• Leadership
• Communicating and Influencing
• Making Effective Decisions 

Accreditation

Holds MRICS/FRICS, IRRV (REV membership) or FAAV

Technical skills

To view the Technical Skills for this role, please see Property Skills Taxonomy Role map (CSV, 74.6KB).  

Entry route

Existing property professional with relevant technical qualifications and experience

Future Pathways

• Strategic Asset Management
• Property Director/Head of Property (with a breadth of experience)
• Head of Strategy and Portfolio

Head of Profession (Departmental)

The Department Head of Profession leads and champions the Property Profession across government. This role is responsible for contributing to developing collective capacity and capability across the Property Profession, as well as leading their department’s strategic development of the profession. This includes building capability across all property related roles contained within the Career Framework. This role is often undertaken by an individual also holding the role of Head of Estates/Property Director and is therefore appropriately qualified, skilled and experienced enough to manage and advise on property aspects of their business as well as to implement robust talent and capability programmes successfully - although it could also be split into two separate individuals. Departmental Heads of Profession should be agreed by the Government Head of Profession and Departmental Permanent Secretary.

Typical Responsibilities

• Ensure property function within the organisation is being managed in accordance with the Government Functional Standard for property and operation of the National Property Controls 
• Ensuring that all areas of property management throughout the property life cycle support the Greening Government commitments concerning sustainability 
• Champion the Career Framework, its use and value across the department in support of all property professionals both in their professional development, career paths and the recruitment of new colleagues 
• Attend, build or chair cross-departmental networks or capability boards 
• Sponsor a GPP project or initiative to grow cross government capacity and/or capability in property 
• Establish the mechanisms within the department to support and develop initiatives across the wider property profession, including respective ALB’s and Exec Agencies 
• Build partnerships in professional networks including private, third sectors and professional bodies, raising the profile for the Government Property Profession 
• Build professional skills to bridge capability gaps and develop career routes inside and across professions, championing L&D so professionalism is underpinned by clear standards . Clearly articulate this in the capability section of the annual Strategic Asset Management Plan 
• Support recruitment campaigns for senior property leaders across government to drive consistency and build capability and diversity in future talent pipelines 
• To oversee performance against SLA’s ensuring that all time limits are adhered to and third party reviewers are reminded of their responsibilities to ensure adequate resources are in place to support delivery 
• Providing the strategic direction for inclusion across an organisation, ensuring through actions that differences of thought and outlook are welcomed and valued 
• Taking accountability for large and cross-organisation budgets, underpinned by understanding of financial and commercial management activities .

Experience

• Knowledge of professional community within the department and its ALBs and governance mechanisms to connect these 
• Understanding of how to identify, support and build talent and capability within the property profession and support good people data to facilitate this within the department
• Visible leadership, mentor and sponsor experience

Civil Service Behaviours

• Ability to show examples across all Behaviours for level 5 & 6 of the Success Profiles Framework .

Accreditation

• Holds GPP Core Accreditation at Chartered, Certified or Fellow grade (RICS, IWFM, CIOB, CEng, CEnv, RTPI, RIBA) .

Entry route

• Progression route for any Government Property Profession job family with sufficient breadth of property and leadership experience
• Suitable role for established property professionals only