Research and analysis

The accessibility and inclusivity of bus and coach services

Explores bus and coach use among disabled people and those with certain protected characteristics, with a particular focus on health conditions and impairments.

• From: Department for Transport
• Published: 29 May 2025

Documents

Accessibility and inclusivity of bus and coach travel

PDF, 3.13 MB, 98 pages

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Details

This research presents the results of mixed-methods research into the accessibility and inclusivity of bus and coach services.

The Department for Transport commissioned NatCen to explore gaps in the current research evidence base. Their report:

• examines the experiences of disabled individuals and those with certain other protected characteristics, with a particular focus on health conditions and impairments
• explores perceptions, barriers and enablers to using bus and coach services
• identifies best practices for stops and stations to enhance accessibility, inclusivity and personal safety

Published 29 May 2025