Findings of HMRC's additional capacity trial, which saw a private sector company carry out error and fraud checks on tax credits cases.
From April to July 2013, HM Revenue and Customs (HMRC) carried out a trial which saw a private sector company carry out error and fraud checks on tax credits cases.
The private company used standard HMRC processes, powers and guidance.
The purpose of the trial was to learn whether it would be feasible for an external supplier to add capacity to HMRC’s existing workforce to help further reduce error and fraud.
The evaluation has been published across two documents, which cover:
- how the private supplier performed against HMRC performance indicators
- the customer experience of the service provided by the private supplier