Research and analysis

Tax Credits - Error and Fraud Additional Capacity Trial

Findings of HMRC's additional capacity trial, which saw a private sector company carry out error and fraud checks on tax credits cases.

From:
HM Revenue & Customs
Published
6 May 2014

Documents

Tax Credits Error and Fraud Additional Capacity Trial - Final Evaluation

PDF, 349 KB, 31 pages

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Tax Credits Error and Fraud Additional Capacity Trial - Customer Experience Survey

Ref: HMRC Research Report 306

PDF, 590 KB, 121 pages

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Details

From April to July 2013, HM Revenue and Customs (HMRC) carried out a trial which saw a private sector company carry out error and fraud checks on tax credits cases.

The private company used standard HMRC processes, powers and guidance.

The purpose of the trial was to learn whether it would be feasible for an external supplier to add capacity to HMRC’s existing workforce to help further reduce error and fraud.

The evaluation has been published across two documents, which cover:

  • how the private supplier performed against HMRC performance indicators
  • the customer experience of the service provided by the private supplier
Published 6 May 2014