Research and analysis

Tax credits: customer experiences of overpayments

Research looking at customers understanding and experiences of overpayment relating to the tax credits system.

• From: HM Revenue & Customs
• Published: 15 February 2011

Documents

Customer experiences of tax credits overpayments

Ref: HMRC Research Report 113

PDF, 3.84 MB, 230 pages

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Details

Research report giving details of customer experiences when dealing with HM Revenue and Customs (HMRC) in relation to overpayment and other debts associated with tax credits.

Published 15 February 2011