This file may not be suitable for users of assistive technology.
Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email firstname.lastname@example.org. Please tell us what format you need. It will help us if you say what assistive technology you use.
Research report on how the tax credits renewals communications activity performed, and whether it had the desired impact on behaviour. The report also looks claimants actions and perceptions of the renewals process in general.