If you use assistive technology (such as a screen reader) and need a
version of this document in a more accessible format, please email email@example.com.
Please tell us what format you need. It will help us if you say what assistive technology you use.
Research report on the methods used in the 2012 wave of the panel study of tax credits customers. The findings from the survey are used to support the effective delivery of tax credits and Child Benefit by exploring customer understanding and experiences of the tax credits system and likely behavioural responses to changes in the system.