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This research was conducted to:
measure stakeholders’ confidence in the Insolvency Service and the effectiveness of sanctions the Insolvency Service has available to them;
canvas stakeholders’ views on the prioritisation of cases;
test the prioritisation of cases;
measure awareness of routes of complaint.
The research found that confidence with the Insolvency Service’s investigation and enforcement regime has increased again since 2013/14, a continuation of a trend from 2010.