This research was conducted to:
- measure stakeholders’ confidence in the Insolvency Service and the effectiveness of sanctions the Insolvency Service has available to them;
- canvas stakeholders’ views on the prioritisation of cases;
- test the prioritisation of cases;
- measure awareness of routes of complaint.
The research found that confidence with the Insolvency Service’s investigation and enforcement regime has increased again since 2013/14, a continuation of a trend from 2010.