Impact assessment

DWP SMS text messaging pilot

This is an equality impact assessment for an SMS text messaging service DWP is piloting with claimants.

This was published under the 2010 to 2015 Conservative and Liberal Democrat coalition government

Document

SMS interim solution

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Details

The Department for Work and Pensions has carried out an equality impact assessment for an SMS text messaging service it is piloting. The service will enable DWP staff to send text messages, such as appointment reminders, direct to claimants’ mobile phones.

Published 16 February 2011