Guidance

Smart meters: Your rights and expectations

This guide sets out the standards energy suppliers should follow at each stage of the customer's smart meter journey.

• From: Department for Energy Security and Net Zero
• Published: 8 August 2025

Applies to England, Scotland and Wales

Documents

Smart meters: Your rights and expectations

HTML

What to do if you’re having problems with your smart meter

HTML

How to get the most from your smart meter

HTML

Details

The guide sets out in one place what you should expect at each stage of the smart meter installation process, from arranging an installation appointment to resolving any issues which might occur after installation.

Published 8 August 2025