Research and analysis

Small VAT traders and employers: going online - specific groups of people

Research on the testing of small VAT traders and employers in relation to specific groups of people.

From:
HM Revenue & Customs
Published
27 March 2012

Documents

Going online: VAT and PAYE concept testing

Ref: HMRC Research Report 164

PDF, 73.2 KB, 8 pages

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Details

Research report on HMRC’s communication and support ideas. The research was to decide quickly which of the communications and support ideas had the best potential with the target segments. Specifically, to assess the impact of the concepts and which were most effective in helping customers make the transition of VAT and PAYE online filing.

Published 27 March 2012