Research and analysis

Small VAT traders and employers: going online – specific groups of people

Research on the testing of small VAT traders and employers in relation to specific groups of people.

Document

Going online: VAT and PAYE concept testing

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Details

Research report on HM Revenue and Customs communication and support ideas. The research was to decide quickly which of the communications and support ideas had the best potential with the target segments. Specifically, to assess the impact of the concepts and which were most effective in helping customers make the transition of VAT and PAYE online filing.

Published 27 March 2012