Research and analysis

Small VAT traders and employers: going online - concept testing

Research on the reactions of small VAT and PAYE customers to communication and support concepts associated with mandatory online filing.

• From: HM Revenue & Customs
• Published: 27 March 2012

Documents

Going online: VAT and PAYE concept testing

Ref: HMRC Research Report 165

PDF, 112 KB, 11 pages

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Details

Research report on the targeted support and assistance HMRC issued to encourage customers in the transition from paper to online filing. Research includes the impact and effectiveness of these VAT and PAYE communication and support concepts.

Published 27 March 2012