Research and analysis

Small VAT traders and employers: going online – concept testing

Research on the reactions of small VAT and PAYE customers to communication and support concepts associated with mandatory online filing.

Documents

Going online: VAT and PAYE concept testing

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Details

Research report on the targeted support and assistance HM Revenue and Customs issued to encourage customers in the transition from paper to online filing. Research includes the impact and effectiveness of these VAT and PAYE communication and support concepts.

Published 27 March 2012