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Severe weather over the Christmas period 2013 caused widespread disruption to the power supply affecting almost 1 million customers. Subsequently DECC launched a review of the response of the Distribution Network operators, who are responsible for maintain the infrastructure of the electricity distribution network. Despite the strong response of the Network Operators, DECC’s Review highlights areas for improvement to ensure that in future customers experience as little inconvenience as possible. The Review has established 24 actions for industry and 2 actions for DECC to take forward. These actions cover: Communications with customers, Resource management, Engagement with the media, Welfare provision and Goodwill payments.