Policy paper

Service level agreement for operation of Welsh rates of Income Tax by HMRC

This service level agreement between HMRC and the Welsh Government sets out the requirements and performance measures for the operation of Welsh rates of Income Tax.

Applies to Wales

Documents

Details

This agreement ensures a consistent quality of service to Welsh taxpayers and allows HMRC and the Welsh Government to meet their respective responsibilities in respect of operating Welsh rates of Income Tax.

The National Archives holds the previous version of the agreement which covered 2020 to 2021.

Published 19 February 2020
Last updated 25 January 2024 + show all updates
  1. Updated to include a confidentiality agreement setting out how HMRC will treat sensitive policy information shared by the Scottish/Welsh Government.

  2. Added Welsh translation.

  3. Updated the service level agreement for 2022 to 2023.

  4. Published the service level agreement for 2021 to 2022.

  5. Published an updated version of the Service Level Agreement for 2020 to 2021

  6. Added translation