Independent report

Selected summaries of investigations by the PHSO Feb-Mar '15

This report contains of summaries of our investigations. The summaries provide examples of the kind of complaints we handle.



The Parliamentary and Health Service Ombudsman investigates complaints about government departments and other public organisations and the NHS in England. This report is the sixth in a series of regular digests of summaries of our investigations. The short, anonymised stories it contains illustrate the profound impact that failures in public services can have on the lives of individuals and their families.

These case summaries will also be published on our website, where members of the public and organisations that provide services will be able to search them by keyword, organisation and location.We will continue to work with consumer groups, public regulators and Parliament to use learning from cases like these to help others make a real difference in public sector complaint handling and to improve services.