Guidance

Secure stations scheme guidelines

Resources to help operators make security improvements to stations through physical design measures and management practices.

Documents

Guideline 1 overview of the Secure Stations Scheme

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Guideline 2 design and crime

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Guideline 3 managing a secure station

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Guideline 4 recording and monitoring of crimes and other incidents

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Guideline 5 passenger perceptions

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Guideline 6 the whole journey: involving other organisations

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Guideline 7 working towards accreditation

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Guideline 8 tackling crime at stations in high crime and socially excluded areas perceptions

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Secure Stations Scheme application form

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Secure Stations Scheme design and management audit form

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Secure Stations Scheme re-accreditation form

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Details

Introduction to the secure stations scheme

The Secure Stations Scheme represents a national standard for passenger safety and security on Britain’s railway stations. Launched in 1998, the scheme was independently reviewed in 2003 and subsequently revised in order to simplify some procedures and encourage more operators to take part.

These resource materials have been prepared to assist operators in making improvements to stations for the security of staff and passengers. They contain information which may be useful in improving the physical environment and management of any station - from a busy, major, urban interchange to one in a small, quiet, rural community.

For stations that fall short of the scheme’s accreditation standard there is a new category of ‘working towards accreditation’. This category recognises the efforts that are being made by some operators to get such stations to meet the standard, and provides them with the guidance and support to do so.

The scheme guidance pack includes:

Guideline 1 overview of the Secure Stations Scheme

An overview of the scheme, including an explanation of the criteria for accreditation, costs and benefits to the operator, and the assessment process.

Guideline 2 design and crime

Guidelines for design and management to reduce opportunities for crime and provide reassurance for passengers, including specifically those design and management features that will be assessed for accreditation under the scheme.

Guideline 3 managing a secure station

A design and management audit by which operators can make their own early assessment of whether they comply with the design and management requirements of the scheme, or where there is need for improvement, and which will require endorsement by the British Transport Police Crime Reduction Officer (CRO).

Guideline 4 recording and monitoring of crimes and other incidents

The procedure for obtaining recorded crime data from the British Transport Police. For accreditation under the scheme, operators will need to supply crime data expressed in the context of passenger throughput figures.

Guideline 5 passenger perceptions

The procedure for obtaining passenger views about the station. This has been revised, subsequent to the review, to enable operators to make greater use of the results of the National Passenger Survey (NPS). The NPS provides independent, reliable and consistent data that enables national comparisons to be made, and its use will reduce costs for operators.

Guideline 6 the whole journey: involving other organisations

Guidelines for working in partnership with other agencies, including other public transport operators, local authorities, the police and Crime and Disorder Reduction Partnerships, to address issues relating to the security of passengers across the whole journey.

Guideline 7 working towards accreditation

A procedure for working towards accreditation by which operators who manage stations that do not meet the accreditation standard can get support and recognition for their efforts to make the necessary improvements to them.

Guideline 8 tackling crime at stations in high crime and socially excluded areas perceptions

Guidelines for tackling crime at stations in high crime and socially excluded areas to see what actions have been undertaken at similar stations to reduce crime and improve personal security.

Finally, there is a record sheet to record your passenger survey results and crime data, and an application form to be signed off by you, your local British Transport Police Crime Reduction Officer and the British Transport Police Independent Accreditor.

Published 16 July 2012