School complaints procedure 2011
This document is intended to help schools draw up a complaints procedure or to review their existing procedure if they wish.
Documents
Details
Since 1 September 2003 governing bodies of all maintained schools and maintained nursery schools in England were required to have in place a procedure to deal with complaints relating to the school and to any community facilities or services that the school provides.
The majority of schools already had a complaints procedure in place, generally based on local authority or Diocesan Board models. This document is intended to help schools draw up a complaints procedure if they have not already done so, or to review their existing procedure if they wish.