Guidance

School complaints procedure 2011

This document is intended to help schools draw up a complaints procedure or to review their existing procedure if they wish.

This publication was withdrawn on

This document has been replaced by the ‘School complaints procedure’ departmental advice.

Document

School complaints procedure 2011

Details

Since 1 September 2003 governing bodies of all maintained schools and maintained nursery schools in England were required to have in place a procedure to deal with complaints relating to the school and to any community facilities or services that the school provides.

The majority of schools already had a complaints procedure in place, generally based on local authority or Diocesan Board models. This document is intended to help schools draw up a complaints procedure if they have not already done so, or to review their existing procedure if they wish.

Published 15 September 2011