Guidance

School complaints procedure 2011

This document is intended to help schools draw up a complaints procedure or to review their existing procedure if they wish.

From:
Department for Education
Published
15 September 2011

This publication was withdrawn on

This document has been replaced by the ‘School complaints procedure’ departmental advice.

Documents

School complaints procedure 2011

Ref: DFE-32001-2011

PDF, 238 KB, 18 pages

Details

Since 1 September 2003 governing bodies of all maintained schools and maintained nursery schools in England were required to have in place a procedure to deal with complaints relating to the school and to any community facilities or services that the school provides.

The majority of schools already had a complaints procedure in place, generally based on local authority or Diocesan Board models. This document is intended to help schools draw up a complaints procedure if they have not already done so, or to review their existing procedure if they wish.

Published 15 September 2011