Guidance

Resolving complaints on immigration services: best practice

This publication was withdrawn on 28 July 2015

This document was withdrawn on 28 July 2015 as the guidance is no longer current. Current guidance on resolving complaints is available here.

• From: Office of the Immigration Services Commissioner
• Published: 3 April 2006

Best practice guidance from the Office of the Immigration Services Commissioner (OISC) on resolving complaints you may receive.

Document

Resolution of complaints: OISC guide v4

PDF, 32.7KB, 4 pages

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Details

This guidance explains best practice from OISC for how to resolve clients’ complaints quickly.

Document information

Published: 3 April 2006

From: Office of the Immigration Services Commissioner