Resolving complaints on immigration services: best practice

Best practice guidance from the Office of the Immigration Services Commissioner (OISC) on resolving complaints you may receive.

This publication was withdrawn on

This document was withdrawn on 28 July 2015 as the guidance is no longer current. Current guidance on resolving complaints is available here.


Resolution of complaints: OISC guide v4

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This guidance explains best practice from OISC for how to resolve clients’ complaints quickly.

Published 3 April 2006