Research on the use of the Goods Vehicle Movement Service 2024
Qualitative research into how traders, intermediaries, hauliers and drivers use the Goods Vehicle Movement Service (GVMS) when importing goods into the UK.
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This report was commissioned under the Conservative administration (2010 to 2024), and conducted between 2023 and 2024
In 2023, HMRC commissioned Ipsos to conduct qualitative research to examine how traders, intermediaries, hauliers and drivers use the Goods Vehicle Movement Service (GVMS) when importing goods into the UK through South-East facing ports. The aim of the research was to understand the user journeys of different types of GVMS users, as well as identify any challenges encountered by GVMS users, and potential areas for improvements to GVMS.
Forty qualitative depth interviews were conducted with GVMS users in December 2023 and January 2024. Interviews were conducted across the 4 main GVMS user categories, involved either in creating or using Goods Movement References (GMRs) as part of the GVMS process. Interviews with traders, intermediaries, and hauliers were conducted via MS Teams. Interviews with drivers were conducted on the Eurotunnel and on ferries between Dover and Calais.