Research into intermediating trade with Northern Ireland (2022)
Qualitative research to better understand the Northern Ireland intermediary market.
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This report was commissioned under the Conservative administration (2010 to 2024), and conducted in 2022.
Research into intermediating trade with Northern Ireland
HMRC Research Report 817.
Qualitative research conducted by Ipsos between June and July 2022.
Prepared by Ipsos (Alice Stratton, Kathleen Bailey, and Shahil Parmar) for HMRC.
Acknowledgments: Ipsos would like to thank all the people who gave up their time to take part in the qualitative interviews and supported with report review.
Disclaimer: The views in this report are the authors’ own and do not necessarily reflect those of HMRC.
HMRC commissioned an independent research agency, Ipsos, to undertake qualitative research with customs intermediaries.
Ipsos conducted 30 interviews between June and July 2022 to understand the Northern Ireland customs intermediaries market attitudes and behaviours and to explore perceptions of the Trader Support Service (TSS) offer alongside considerations around future support. The research aimed to understand:
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perceptions and experiences of customs intermediaries facilitating trade with Northern Ireland
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useful support identified for previous customs changes and details of any additional support that would be useful in the event of further customs changes
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capacity of the Northern Ireland market