Request for three years figures for FOI requests, SARs and complaints received by IPO
Published 1 November 2023
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This publication is available at https://www.gov.uk/government/publications/request-for-figures-on-foi-requests-sars-and-complaints-received-by-ipo/request-for-three-years-figures-for-foi-requests-sars-and-complaints-received-by-ipo
Date of release:
7 January 2021.
Information released:
1) How many Freedom of Information requests were received in the following calendar years? Of these requests, what % were responded to within regulatory deadlines?
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2017 144 requests, 100% answered on time
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2018 115 requests, 100% answered on time
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2019 102 requests, 96% answered on time
Is a case management system or other software service used to manage these requests? If so please state which software / system is used.
N/A.
2) How many Subject Access Requests or other requests under GDPR/Data Protection legislation were received in the following calendar years? Of these requests, what % were responded to within regulatory deadlines?
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2017 1 SAR, answered on time. (Possibly an incomplete record.)
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2018 4 SARs, answered on time. (Possibly an incomplete record.)
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2019 5 SARs, answered on time
Is a case management system or other software service used to manage these requests? If so, please state which software / system is used.
N/A.
3) How many written (letter, email, webform submission) complaints and other enquiries were received in the following calendar years?
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2017 3560 Pieces of feedback received, 169 of which were complaints
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2018 3997 Pieces of feedback received, 169 of which were complaints
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2019 3267 Pieces of feedback received, 111 of which were complaints
Please note that the complaint figures for 2017 and 2018 have been checked and are indeed coincidentally identical. Please note also that ‘feedback’ can include anything from a customer making an enquiry, to suggestions on what new services customers would like to see or compliments to our staff.
Is a case management system or other software service to manage these requests? If so, please state which software / system is used.
We don’t use any software specifically designed as case management software. We use a SharePoint database to log the feedback, track responses from different teams, etc.