Decision

Your Housing Group Limited (L4203) - Regulatory Judgement: 25 March 2026

Updated 25 March 2026

Applies to England

Our Judgement

	Grade/Judgement	Change	Date of assessment
Consumer	C2 Our judgement is that there are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed.	First grading	March 2026
Governance	G1 Our judgement is that the landlord meets our governance requirements.	Assessed and unchanged	March 2026
Viability	V2 Our judgement is that the landlord meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance.	Assessed and unchanged	March 2026

Reason for publication

We are publishing a regulatory judgement for Your Housing Group Limited (YHG) following an inspection completed in March 2026.

This regulatory judgement confirms a consumer grade of C2, a governance grade of G1 and a financial viability grade of V2.

Prior to this regulatory judgement, the governance and financial viability grades for YHG were last updated in November 2024 following a stability check and responsive engagement to confirm a G1 grade for governance, and a V2 grade for financial viability. This is the first time we have issued a consumer grade in relation to this landlord.

Summary of the decision

From the assurance gained during the inspection, based on the evidence provided by YHG, our judgement is that there are some weaknesses in YHG delivering the outcomes of the consumer standards and improvement is needed, specifically in relation to outcomes in our Safety and Quality Standard. Based on this assessment, we have concluded a C2 grade for YHG.

Our judgement is that YHG meets our governance requirements. YHG has provided evidence to demonstrate the effectiveness of its governance arrangements. YHG continues to effectively manage the risks of its activities, allowing it to deliver its strategic and charitable objectives. Based on this assessment, we have concluded a G1 grade for YHG.

Our judgement is that YHG meets our financial viability requirements and has the financial capacity to deal with a reasonable range of adverse scenarios. However, YHG’s financial performance reflects the investment it is making in existing tenants’ homes and to develop new homes, and it needs to manage the risks related to these activities. Based on this assessment, we have concluded a V2 grade for YHG. 

How we reached our judgement

We carried out an inspection of YHG to assess how well it is delivering the outcomes of the consumer standards and meeting our governance and financial viability requirements, as part of our planned regulatory inspection programme. During the inspection, we considered all four of the consumer standards: Neighbourhood and Community Standard, Safety and Quality Standard, Tenancy Standard, and the Transparency, Influence and Accountability Standard.

During the inspection we observed a board meeting and a Customer Connect Panel meeting, spoke with tenants, held meetings with YHG including its non-executive directors, and reviewed a wide range of documents provided by YHG.

Our regulatory judgement is based on all the relevant information we obtained during the inspection as well as analysis of information supplied by YHG in its regulatory returns and other regulatory engagement activity.

Summary of findings  

Consumer – C2 – March 2026

During the inspection, YHG provided evidence-based assurance that it has appropriate systems in place to ensure the health and safety of its tenants in their homes and associated communal areas.

We saw evidence that YHG keeps an accurate record of the condition of its homes at an individual property level through physical surveys and has a process for keeping this information up to date and ensuring its accuracy. YHG demonstrated that it uses its understanding of the quality and safety of its tenants’ homes to make decisions on future investment to maintain and improve its homes. YHG’s board has adequate oversight of the quality and safety of tenants’ homes.   

YHG provided evidence that it is improving the timeliness and effectiveness of its repairs, maintenance and planned improvement service. This work is ongoing, with more time required to show sustained improvements, particularly in relation to repairs timeframes. We will continue to work with YHG as it strengthens this area. YHG has demonstrated that it takes the views of its tenants into account when planning improvements to the service, and that it provides its tenants with sufficient information about the status of repairs. YHG will continue to ensure its tenants receive appropriate information about the repairs, maintenance and planned improvement service as it continues to improve performance.

YHG evidenced that it meets the required outcomes in the Transparency, Influence and Accountability Standard. YHG captures and uses relevant information to understand the diverse needs of its tenants and the communities in which it operates. We saw evidence of YHG appropriately tailoring its services according to tenants’ needs and delivering equitable services across a wide range of people and places.

YHG offers a wide range of meaningful opportunities for tenants to influence and scrutinise its strategies, policies and services. It has different mechanisms and groups and can evidence tangible outcomes that have improved YHG’s policies and services. YHG’s board has clear oversight of tenant engagement activities.

We gained assurance that YHG provides accessible information to tenants about its services, the standards tenants can expect to receive and how YHG is performing against these standards.

YHG has demonstrated that it treats tenants fairly and with respect. It has made changes to its approach to complaints handling to ensure that it handles complaints fairly, effectively and appropriately. We have seen evidence that YHG learns from complaints to enable it to improve services. YHG has a plan in place to improve its handling of complaints, and we will continue to work with YHG to seek assurance over the delivery of this improvement.

In relation to the Tenancy Standard, we have seen evidence that YHG allocates its homes in a fair and transparent way, it has processes in place to support tenancy sustainability and has controls in place to ensure it is delivering required outcomes.

YHG can evidence that it is delivering the outcomes of the Neighbourhood and Community Standard. YHG demonstrated that it takes a proportionate approach to working in partnership with relevant organisations to deter and tackle anti-social behaviour and hate incidents in the neighbourhoods in which it provides homes.

We will continue to actively engage with YHG to monitor its progress in improving its delivery of the outcomes of our consumer standards. 

Governance – G1 – March 2026

Based on evidence gained from the inspection, we have concluded that we have appropriate assurance that YHG’s governance arrangements enable it to effectively manage its risks and adequately control the organisation, allowing it to deliver its strategic objectives.

YHG’s board has a clear corporate strategy and business plan that align with its organisational purpose and focus on tenants and their homes. These are regularly reviewed by its board. Arrangements for reporting on and scrutinising strategic delivery, oversight of financial risks and building safety are in place. There is evidence that YHG assures itself that its services deliver value for money, including through structured service reviews and the divestment of non-core activities.

YHG has provided assurance that it has established clear roles, responsibilities and accountabilities within its leadership and governance structure. There is evidence that the relationship between the board and committees is working in line with its delegations. Board members’ skills, experience and knowledge are aligned to the activities of the organisation and there is a structured approach to developing and appraising skills and succession planning. The effectiveness of its governance has been reviewed by an independent third party, and YHG reviews compliance with its code of governance on an annual basis.

YHG provided assurance that its governance arrangements ensure oversight and control of financial and operational business planning and decision making. Its board has a clear understanding of the challenges and risks facing the organisation and the wider sector.

An appropriate risk management and control framework, aligned with the organisation’s activities and strategic risks, is in place. There is evidence of YHG’s board providing appropriate challenge of strategic risks and the mitigations in place. There is assurance that controls are operating effectively. YHG’s board and its committees are active and gain appropriate levels of assurance from a range of sources.

There is evidence that YHG’s approach to stress testing reflects its own view of risk. Stress testing and mitigation planning are owned by the board, and reporting provides the board with oversight of the impact that financial and non-financial risks may have on YHG’s future financial forecasts.

Viability – V2 – March 2026

Based on evidence gained from the inspection, we have assurance that YHG’s financial plans are consistent with, and support, its financial strategy. YHG has an adequately funded business plan, sufficient security in place, and is forecast to continue to meet its financial covenants under a reasonable range of adverse scenarios. Forecast covenant headroom on the group’s tightest interest cover covenant will need to be managed carefully to ensure continued compliance.

YHG’s recent financial performance indicates it has delivered a sustainable financial position throughout a period of economic uncertainty, and it continues to forecast a positive operating margin. YHG plans to continue with significant investment in its current homes, including building safety works, and is also developing new homes.   

YHG anticipates surpluses from the sale of some of its properties, including homes developed for sale. While it is not reliant on these sales for covenant compliance, they represent a risk to delivering the planned financial position. We have assurance that YHG has reporting and oversight in place to manage the risks of its sales programme. In the short to medium term YHG anticipates the disposal of certain non-core business activities, which are forecast to generate significant cash inflows.    

When set in the context of economic pressures, the above factors impact on YHG’s capacity to respond to adverse events, but we have seen evidence that YHG has the financial capacity to deal with a reasonable range of adverse scenarios. 

Background to the judgement

About the landlord

According to the 2025 statistical data return, YHG owns 26,314 social homes and operates across the North West, Yorkshire and the Midlands.

Our role and regulatory approach

We regulate for a viable, efficient, and well governed social housing sector able to deliver quality homes and services for current and future tenants.  

We regulate at the landlord level to drive improvement in how landlords operate. By landlord we mean a registered provider of social housing. These can either be local authorities, or private registered providers (other organisations registered with us such as non-profit housing associations, co-operatives, or profit-making organisations). 

We set standards which state outcomes that landlords must deliver. The outcomes of our standards include both the required outcomes and specific expectations we set. Where we find there are significant failures in landlords which we consider to be material to the landlord’s delivery of those outcomes, we hold them to account. Ultimately this provides protection for tenants’ homes and services and achieves better outcomes for current and future tenants. It also contributes to a sustainable sector which can attract strong investment. 

We have a different role for regulating local authorities than for other landlords. This is because we have a narrower role for local authorities and the Governance and Financial Viability Standard, and Value for Money Standard do not apply. Further detail on which standards apply to different landlords can be found on our standards page. 

We assess the performance of landlords through inspections and by reviewing data that landlords are required to submit to us. In Depth Assessments (IDAs) were one of our previous assessment processes, which are now replaced by our inspections programme from 1 April 2024. We also respond where there is an issue or a potential issue that may be material to a landlord’s delivery of the outcomes of our standards. We publish regulatory judgements that describe our view of landlords’ performance with our standards. We also publish grades for landlords with more than 1,000 social housing homes. 

The Housing Ombudsman deals with individual complaints. When individual complaints are referred to us, we investigate if we consider that the issue may be material to a landlord’s delivery of the outcomes of our standards.  

For more information about our approach to regulation, please see Regulating the Standards.

Further information  

 

• Regulating the standards 

• Regulatory standards for landlords