Decision

Broadland Housing Association Limited (L0026) - Regulatory Judgement: 26 November 2025

Updated 26 November 2025

Applies to England

Our Judgement

	Grade/Judgement	Change	Date of assessment
Consumer	C2 Our judgement is that there are some weaknesses in the landlord delivering the outcomes of the consumer standards and improvement is needed.	Based on previous assessment	April 2025
Governance	G1 Our judgement is that the landlord meets our governance requirements.	Assessed and unchanged	November 2025
Viability	V2 Our judgement is that the landlord meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance.	Assessed and unchanged	November 2025

Reason for publication

We are publishing a regulatory judgement for Broadland Housing Association Limited (Broadland) following a stability check completed in November 2025.

This regulatory judgement confirms a governance grade of G1 and a financial viability grade of V2. Broadland has a consumer grade of C2 from a planned inspection completed in April 2025

Summary of the decision

Based on the relevant information and evidence we reviewed in carrying out the stability check, our judgement is that Broadland meets our viability requirements and has the financial capacity to deal with a reasonable range of adverse scenarios. However, it needs to manage material risks to ensure continued compliance. We have therefore concluded the landlord’s grade is unchanged and issue a V2 grade for Broadland.

From the stability check, there is no evidence to indicate a change in governance grade is required. Broadland’s governance grade remains G1.

This regulatory judgement is based on a stability check which does not include a reassessment of Broadland’s delivery of the outcomes of our consumer standards.

Prior to this regulatory judgement, the landlord’s most recent consumer, governance and viability grades were C2, G1 and V2, which were issued in April 2025 following an inspection.

During the inspection, we considered all four of the consumer standards: the Neighbourhood and Community Standard, the Safety and Quality Standard, the Tenancy Standard, and the Transparency, Influence and Accountability Standard.

During the inspection we observed a board meeting, spoke with tenants, held meetings with Broadland including with its non-executive directors and reviewed a wide range of documents provided by Broadland. 

How we reached our judgement

We carried out a stability check of Broadland as part of our annual stability check programme.

Our judgement about how well Broadland is delivering the viability outcomes of our Governance and Financial Viability Standard is based on a review of a range of documents provided by Broadland, as well as analysis of information supplied by Broadland in its regulatory returns.

In confirming Broadland’s governance grade as part of the stability check, our work was limited to verifying that the information contained in Broadland’s regulatory returns did not appear inconsistent with its existing published governance grade.

Our stability checks do not assess a landlord’s delivery of the outcomes of our consumer standards.

Summary of findings

Consumer – C2 – April 2025

Below are the findings of our most recent regulatory judgement about Broadland’s delivery of the outcomes of our consumer standards, which assessed Broadland’s consumer grade as C2. The regulatory judgement was issued in April 2025 following a programmed inspection.

During the inspection, Broadland provided evidence-based assurance that it has appropriate systems in place to ensure the health and safety of its tenants in their homes and associated communal areas. There is evidence that Broadland keeps an accurate record of the condition of its homes at an individual property level through physical surveys and has a process for keeping this information up to date. Broadland demonstrated that it uses its understanding of the quality and safety of its tenants’ homes to make decisions on future investment to maintain and improve homes.

Broadland has demonstrated a focus on improving the timeliness and effectiveness of its repairs service. However, this is an ongoing process, and further time is required to demonstrate sustained improvement to repairs timeframes and satisfaction with the service. Broadland has demonstrated that it takes the views of its tenants into account when planning improvements around the service.  

Broadland demonstrated that it is working in partnership with appropriate partners to deter and tackle anti-social behaviour (ASB) and hate incidents in the neighbourhoods where it provides homes. However, Broadland recognises that continued improvements are required in the reporting mechanisms of ASB and we saw evidence that steps are being taken to address this.  

In relation to the Tenancy Standard, Broadland provided evidence that it is letting homes fairly. There are a range of measures in place to support tenancy sustainment including helping tenants to access financial support, request aids and adaptations and assisting with applications to move homes.   

There are some weaknesses in Broadland’s approach in delivering the outcomes of the Transparency, Influence and Accountability Standard that require improvement. We gained assurance that Broadland treats its tenants with fairness and respect and Broadland also demonstrated that it understands the diverse needs of its tenants. We saw evidence of meaningful opportunities for tenants to influence Broadland’s strategies, policies and services, however, further work is required to develop effective scrutiny arrangements. This work is ongoing and we will continue to work with Broadland as it strengthens its approach in this area. 

Broadland provides a range of relevant and accessible information to tenants, including about its performance. Broadland’s approach to complaints handling is also clear and in line with the requirements of the Transparency, Influence and Accountability Standard, with published learning from complaints outcomes included in its quarterly newsletter to tenants. 

We continue to actively engage with Broadland to monitor its progress in improving its delivery of the outcomes of our consumer standards.

Governance – G1 – November 2025

From the stability check, there is no evidence to indicate that a change in governance grade is required.

Prior to this regulatory judgement, we issued a regulatory judgement in April 2025 following a programmed inspection with Broadland. Below are the findings in that judgement about Broadland’s delivery of our governance requirements.

Based on evidence gained through the inspection there is assurance that Broadland’s governance arrangements enable it to effectively manage its risks and adequately control the organisation, allowing it to deliver its objectives.  

Broadland’s board has a clearly articulated corporate plan and strategies, and during the inspection, we saw evidence that Broadland’s board proactively reviews its approach to delivering against its purpose. 

Broadland was able to provide evidence that roles, responsibilities and accountabilities within its leadership and governance structure are both well-defined and effective. The relationship between the board and committees is working in line with its delegations to strengthen assurance in key areas of risk and compliance. Board member skills, experience and knowledge are appropriate for the activities of the organisation, and there is a structured approach to succession planning and skills appraisal.    

Continuing governance improvement is evidenced through annual effectiveness reviews and in-depth periodic external governance reviews. The most recent external review took place in 2022, and we saw evidence of the recommendations being implemented as a result.  

Broadland has demonstrated that there is an appropriate risk management and control framework that aligns to its strategic risks. There is evidence that this is set by the board and that risks are being managed effectively in practice. 

Broadland also demonstrated board ownership of stress testing and mitigation strategies, as well as how this is used to inform decisions, supplementing the wider control framework. Reporting to board provides sufficient detail for the board to ensure effective oversight.  

Viability – V2 – November 2025

Based on evidence gained from the stability check, we have assurance that Broadland meets the viability requirements of the Governance and Financial Viability Standard.

Broadland’s financial plan is consistent with and supports its financial strategy. Broadland has an adequately funded financial plan, with sufficient security in place to support its plan and it continues to meet its financial covenants.

However, Broadland is increasing its investment in existing stock which weakens its financial performance and impacts upon Broadland’s capacity to respond to adverse events. There is also a degree of reliance upon sales proceeds to support covenant headroom.

Background to the judgement

About the landlord

According to the 2025 statistical data return Broadland owns 5,630 homes across Norfolk and the north of Suffolk.

Our role and regulatory approach

We regulate for a viable, efficient, and well governed social housing sector able to deliver quality homes and services for current and future tenants.  

We regulate at the landlord level to drive improvement in how landlords operate. By landlord we mean a registered provider of social housing. These can either be local authorities, or private registered providers (other organisations registered with us such as non-profit housing associations, co-operatives, or profit-making organisations). 

We set standards which state outcomes that landlords must deliver. The outcomes of our standards include both the required outcomes and specific expectations we set. Where we find there are significant failures in landlords which we consider to be material to the landlord’s delivery of those outcomes, we hold them to account. Ultimately this provides protection for tenants’ homes and services and achieves better outcomes for current and future tenants. It also contributes to a sustainable sector which can attract strong investment. 

We have a different role for regulating local authorities than for other landlords. This is because we have a narrower role for local authorities and the Governance and Financial Viability Standard, and Value for Money Standard do not apply. Further detail on which standards apply to different landlords can be found on our standards page. 

We assess the performance of landlords through inspections and by reviewing data that landlords are required to submit to us. In Depth Assessments (IDAs) were one of our previous assessment processes, which are now replaced by our inspections programme from 1 April 2024. We also respond where there is an issue or a potential issue that may be material to a landlord’s delivery of the outcomes of our standards. We publish regulatory judgements that describe our view of landlords’ performance with our standards. We also publish grades for landlords with more than 1,000 social housing homes. 

The Housing Ombudsman deals with individual complaints. When individual complaints are referred to us, we investigate if we consider that the issue may be material to a landlord’s delivery of the outcomes of our standards.  

For more information about our approach to regulation, please see Regulating the Standards.

Further information

• Regulating the standards

• Regulatory standards for landlords