Independent report

Regulation of Property Agents: working group report

Report by the working group, chaired by Lord Best, containing recommendations for government on a new regulatory framework for property agents.


Regulation of Property Agents: working group report

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.


Chaired by Lord Best, since October 2018, the working group made up of industry and consumer experts, have examined the options available for raising standards across the property agent sector.

The working group has made recommendations on:

  • a model for an independent property-agent regulator, including how it will operate and how it will enforce compliance
  • a single, mandatory and legally-enforceable Code of Practice for property agents
  • a system of minimum entry requirements and continuing professional development for property agents
  • clarifying processes and charges for leaseholders
Published 18 July 2019