Decision

Regenda Limited (4653) - Regulatory Judgement: 27 May 2026

Updated 27 May 2026

Applies to England

Our Judgement

	Grade/Judgement	Change	Date of assessment
Consumer	C1 Our judgement is that overall the landlord is delivering the outcomes of the consumer standards. The landlord has demonstrated that it identifies when issues occur and puts plans in place to remedy and minimise recurrence.	First grading	May 2026
Governance	G1 Our judgement is that the landlord meets our governance requirements.	Upgrade	May 2026
Viability	V2 Our judgement is that the landlord meets our viability requirements. It has the financial capacity to deal with a reasonable range of adverse scenarios but needs to manage material risks to ensure continued compliance.	Assessed and unchanged	May 2026

Reason for publication

We are publishing a regulatory judgement for Regenda Limited (Regenda) following an inspection completed in May 2026.

This regulatory judgement confirms a consumer grade of C1, a governance upgrade to G1 and a financial viability grade of V2.

Prior to this regulatory judgement, the governance and financial viability grades for Regenda were last updated in December 2025 following a stability check to confirm a G2 grade for governance and a V2 grade for financial viability. This is the first time we have issued a consumer grade in relation to this landlord.

Summary of the decision

From the evidence and assurance gained during the inspection, our judgement is that overall Regenda is delivering the outcomes of the consumer standards. Based on this assessment, we have concluded a C1 grade for Regenda. 

Our judgement is that Regenda meets our governance requirements. Regenda has provided evidence to demonstrate the effectiveness of its governance arrangements and that it continues to effectively manage the risks of its activities, allowing it to deliver its strategic and charitable objectives. Based on this assessment, we have concluded a G1 upgrade for Regenda.

Our judgement is that Regenda meets our financial viability requirements but needs to manage material risks to ensure continued compliance. This includes the need to invest in its existing homes together with the risks associated with its development programme. Based on this assessment, we have concluded a V2 grade for Regenda.

How we reached our judgement

We carried out an inspection of Regenda to assess how well it is delivering the outcomes of the consumer standards and meeting our governance and financial viability requirements, as part of our planned regulatory inspection programme. During the inspection, we considered all four of the consumer standards: Neighbourhood and Community Standard, Safety and Quality Standard, Tenancy Standard, and the Transparency, Influence and Accountability Standard.

During the inspection we observed a board meeting and Resident Voice Panel, spoke with tenants, held meetings with Regenda including its non-executive directors, interviewed staff, and reviewed a wide range of documents provided by Regenda.

Our regulatory judgement is based on a review of all the relevant information we obtained during the inspection as well as analysis of information supplied by Regenda in its regulatory returns and other regulatory engagement activity.

Summary of findings  

Consumer – C1 – May 2026

In relation to the Safety and Quality Standard, Regenda provided evidence-based assurance that it has appropriate systems in place to ensure the health and safety of its tenants in their homes and associated communal areas. We saw evidence that processes are in place to manage damp and mould effectively, and that Regenda investigates, identifies and repairs hazards within required timescales.

We saw evidence that Regenda keeps an accurate and up to date record of the condition of its homes through physical surveys and has a process for keeping this information up to date. Regenda uses its understanding of the quality and safety of its tenants’ homes to make decisions on the planning of future investments to maintain and improve its homes.

Regenda provides an effective, efficient and timely repairs, maintenance and planned improvements service and continues to implement actions to improve the service and outcomes for tenants. We saw evidence that gave us assurance that Regenda’s approach to repairs is informed by relevant information and the needs of its tenants, and that it makes use of tenants’ information to tailor its services appropriately.

We gained assurance that Regenda is delivering the required outcomes in relation to the Neighbourhood and Community Standard. Regenda has made improvements to tackle anti-social behaviour and demonstrated how it works with local partners to deter and tackle anti-social behaviour and hate incidents in the neighbourhoods where it provides social housing.

In relation to the Tenancy Standard, we saw evidence that Regenda works in partnership to meet identified local housing need. Regenda reviews its lettings and allocations policy regularly to ensure all properties are let in a fair and transparent way. Regenda has demonstrated that it offers tenancies or terms of occupation that are compatible with the purpose of the accommodation, the needs of individual households, the sustainability of the community, and the efficient use of its housing stock. We saw evidence that Regenda supports tenants to sustain tenancies.

In relation to the Transparency, Influence and Accountability Standard, we gained assurance that Regenda is delivering the required outcomes. Regenda has taken steps to improve its understanding of its tenants, including increasing its understanding of vulnerable tenants. The board will need to ensure it has assurance that its understanding of its tenants continues to improve and that this information continues to be used effectively to understand how services could be adapted to support individual tenants.

Regenda has demonstrated that it offers a range of meaningful opportunities for tenants to influence its strategies, policies and services. We gained assurance that tenant feedback and insight is used to improve service outcomes and influence decision making, and that Regenda provides accessible information to tenants about its services.

We saw evidence that complaints are addressed fairly, promptly and effectively. We also saw evidence that performance information on complaints is regularly reviewed, and how Regenda has used this information to improve services.

Governance – G1 – May 2026

Following an In Depth Assessment in 2024, we issued a governance grade of G2 to Regenda due to weaknesses in its risk management and internal control frameworks, including stress testing.

During the inspection which completed in May 2026, Regenda demonstrated that it has strengthened its risk management and control frameworks, which align to its strategic risks, including within its subsidiaries. We saw evidence of robust stress testing against key risks and combinations of risks, with appropriate challenge and scrutiny by its board, and comprehensive mitigations in place.

Regenda regularly reviews its service delivery through a programme of internal audits and periodic external governance reviews to improve services to its residents. The most recent external governance review was carried out in 2025, and Regenda has implemented its recommendations.

Board members’ skills, experience and knowledge are aligned with Regenda’s operations, and skills appraisals are carried out to manage its succession planning. We saw evidence of this through board observations, meetings with non-executive directors and the executive team, as well as reviewing relevant documents including meeting minutes.

Regenda maintains clear roles, responsibilities and accountabilities within its leadership and governance structure. We have assurance that its board and committees work in line with its delegations and that the board periodically considers the adequacy of its governance structure.

Viability – V2 – May 2026

Based on the evidence gained through the inspection we have concluded that we have sufficient assurance that Regenda’s financial plans are consistent with and support its financial strategy. Regenda has provided evidence that it has an adequately funded business plan and sufficient security in place to support its financial plans.

Regenda faces material exposures that it needs to manage. It is investing in its existing homes to improve their quality and energy efficiency alongside developing new homes. With weakening financial performance and increased spending requirements on existing homes, Regenda’s capacity to manage adverse events is reduced.

Background to the judgement

About the landlord

Regenda is the parent of the group and owns and manages around 10,300 social homes. Regenda owns around 500 homes that are managed by other landlords, and manages around 100 homes for other landlords. The majority of Regenda’s homes are in the North West.

The group includes Redwing Living, an RSH registered provider that owns around 105 homes. There are seven active non-registered subsidiaries within the group. The most significant of these are M&Y Maintenance and Construction, a construction company, and Ecogee, an energy company.

At 31 March 2025, Regenda employed 767 full-time equivalent staff at the group level. Group turnover for the year ended 31 March 2025 was £110m.

Regenda plans to begin development of 372 new homes between 2026 and 2029 under its current corporate plan.

Our role and regulatory approach

We regulate for a viable, efficient, and well governed social housing sector able to deliver quality homes and services for current and future tenants.  

We regulate at the landlord level to drive improvement in how landlords operate. By landlord we mean a registered provider of social housing. These can either be local authorities, or private registered providers (other organisations registered with us such as non-profit housing associations, co-operatives, or profit-making organisations). 

We set standards which state outcomes that landlords must deliver. The outcomes of our standards include both the required outcomes and specific expectations we set. Where we find there are significant failures in landlords which we consider to be material to the landlord’s delivery of those outcomes, we hold them to account. Ultimately this provides protection for tenants’ homes and services and achieves better outcomes for current and future tenants. It also contributes to a sustainable sector which can attract strong investment. 

We have a different role for regulating local authorities than for other landlords. This is because we have a narrower role for local authorities and the Governance and Financial Viability Standard, and Value for Money Standard do not apply. Further detail on which standards apply to different landlords can be found on our standards page. 

We assess the performance of landlords through inspections and by reviewing data that landlords are required to submit to us. In Depth Assessments (IDAs) were one of our previous assessment processes, which are now replaced by our inspections programme from 1 April 2024. We also respond where there is an issue or a potential issue that may be material to a landlord’s delivery of the outcomes of our standards. We publish regulatory judgements that describe our view of landlords’ performance with our standards. We also publish grades for landlords with more than 1,000 social housing homes. 

The Housing Ombudsman deals with individual complaints. When individual complaints are referred to us, we investigate if we consider that the issue may be material to a landlord’s delivery of the outcomes of our standards.  

For more information about our approach to regulation, please see Regulating the Standards.

Further information

• Regulating the standards

• Regulatory standards for landlords