Guidance

Redundancy Payments Service claim validation

Published 8 December 2020

Applies to England, Scotland and Wales

© Crown copyright 2020

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This publication is available at https://www.gov.uk/government/publications/redundancy-payments-service-claim-validation/redundancy-payments-service-claim-validation

You may receive a letter from the Insolvency Service’s Redundancy Payments Service (RPS). We may contact you to make sure you’ve made a legitimate claim for redundancy related payments, or requesting confirmation that you’ve submitted a claim.

1. What we’ll ask for

In our letter, we’ll ask you to contact us at customer@insolvency.gov.uk.

We may ask you to confirm your:

  • name
  • address
  • date of birth
  • National Insurance number

There will be a reference number starting LN on the letter. Please quote this reference in the subject line when contacting us.

2. Check a letter or email is genuine

2.1 Letters

All our letters will have the Insolvency Service logo in the top left hand corner. The Insolvency Service logo also appears at the top of this webpage.

The letter will ask you to contact us to confirm your details.

If we send you a letter, and you do not contact us, any payments you’re owed relating to your redundancy may be delayed or we may reject your claim.

2.2 Emails

Emails from RPS will be sent from an email address ending @insolvency.gov.uk or InsolvencyService@public.govdelivery.com.

If you have not received a letter from us, but think your information may have been used in a redundancy claim, please contact us using our online form to confirm your details.

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