The analysis explores staff and customers' experiences and views of the implementation and delivery of the PL Pathways programme.
By Rosalind Tennant, Mehul Kotecha and Nilufer Rahim
When Pathways to Work was originally introduced in 2003 and later extended in 2005 and 2006, the programme was delivered by Jobcentre Plus on behalf of Department for Work and Pensions (DWP). In the extension to the remaining areas in Great Britain (the 15 phase 1 districts in December 2007 and the 16 phase 2 districts in April 2008), the delivery of the programme was contracted out to private companies and third sector organisations. The programme in these areas is commonly known as Provider-Led (PL) Pathways to Work.
This study was conducted by the National Centre for Social Research and is qualitative in nature. The research methods comprised in-depth interviews and group discussions with staff and customers of PL Pathways to Work. Field work was conducted between April and September 2009.
The analysis explores staff and customers’ experiences and views of the implementation and delivery of the PL Pathways programme. This report seeks to add to the findings from the early implementation study of PL Pathways (DWP research report No 595).