Prisoner communications policy: PSI 49/2011

Rules and guidance for prison staff on how to help prisoners stay in touch with family members, friends, legal professionals and support services.

Applies to England and Wales



This prison service instruction (PSI) contains information and guidance for prison staff about their role in helping prisoners stay in contact with other people during their time in prison.

It covers when and how prisoners can keep in touch with friends, family, professional advisers and support services:

  • by post
  • by phone

This is a current PSI. It came into effect on 1 October 2011. It was last updated in January 2024.

Published 1 November 2018
Last updated 4 January 2024 + show all updates
  1. Prisoner communication services: PSI 49/2011 updated

  2. PSI updated.

  3. PSI updated.

  4. PSI updated.

  5. PSI updated.

  6. First published.