Post Office Capture financial redress data as of 28 November 2025
Published 8 December 2025
© Crown copyright 2025
This publication is licensed under the terms of the Open Government Licence v3.0 except where otherwise stated. To view this licence, visit nationalarchives.gov.uk/doc/open-government-licence/version/3 or write to the Information Policy Team, The National Archives, Kew, London TW9 4DU, or email: psi@nationalarchives.gov.uk.
Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned.
This publication is available at https://www.gov.uk/government/publications/post-office-capture-financial-redress-data-for-2025/post-office-capture-financial-redress-data-as-of-28-november-2025
The Capture Redress Scheme has been open for applications since 29 October 2025. The scheme is open to postmasters who experienced a financial shortfall as a result of using the Capture software.
Scheme progress
As of 28 November 2025, the Department for Business and Trade (DBT) has received 56 complete applications.
A complete application means DBT has received sufficient information to progress the claim onto the next stage, which includes eligibility assessment. This includes undergoing ID checks, disclosure from Post Office Ltd and eligibility checks.
Of the 56 complete claims, there are:
- 52 claims undergoing eligibility assessment
- 4 claims that have been deemed eligible
On confirmation of eligibility, the claimant is entitled to a preliminary payment of £10,000. An independent panel then processes these claims before the claimant receives their full offer of financial redress.
Chart 1: a stacked bar chart showing the current eligibility stages for the complete claims received under the Capture Redress Scheme. Note there are currently 0 claims deemed ineligible, so this is not included in the chart.
View the web accessible version of Chart 1.
Eligible claims data for Capture Redress Scheme
| Stage | Claims deemed eligible | Preliminary payments made | Offers made | Offers accepted | Claims paid |
|---|---|---|---|---|---|
| Capture Redress Scheme: all claims | 4 | 0 | 0 | 0 | 0 |
Information correct as of 28 November 2025.
In future publications, changes from last month’s publication will be shown in square brackets. A [-] will indicate no change since last month.
Web accessible table
Completed claims
| Application stage | Number of applicants |
|---|---|
| Claims undergoing eligibility assessment | 52 |
| Claims deemed eligible | 4 |
| Total | 56 |