Post Office Capture financial redress data as of 19 December 2025
Updated 5 January 2026
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The Capture Redress Scheme has been open for applications since 29 October 2025. The scheme is open to postmasters who experienced a financial shortfall as a result of using the Capture software.
Scheme progress
As of 19 December 2025, the Department for Business and Trade (DBT) has received 110 complete applications.
A complete application means DBT has received sufficient information to progress the claim onto the next stage, which includes eligibility assessment. This includes undergoing ID checks, disclosure from Post Office Ltd and eligibility checks.
Of the 110 complete applications, there are:
- 90 claims undergoing eligibility assessment
- 20 claims that have been deemed eligible
On confirmation of eligibility, the claimant is entitled to a preliminary payment of £10,000. An independent panel then processes these claims before the claimant receives their full offer of financial redress.
Chart 1: a stacked bar chart showing the current eligibility stages for the complete claims received under the Capture Redress Scheme. Note there are currently 0 claims deemed ineligible.
View the web accessible version of Chart 1.
Eligible claims data for Capture Redress Scheme
| Stage | Claims deemed eligible | Preliminary payments made | Offers made | Offers accepted | Claims paid |
|---|---|---|---|---|---|
| Capture Redress Scheme: all claims | 20 [+16] | 4 [+4] | 1 [+1] | 0 [-] | 0 [-] |
Information correct as of 19 December 2025.
Changes from last month’s publication are shown in square brackets ([-] indicates no change since last month).
Web accessible table
Completed claims
| Application stage | Number of applicants |
|---|---|
| Claims undergoing eligibility assessment | 90 |
| Claims deemed eligible | 20 |
| Total | 110 |