Guide to Customs Clearance in Portugal
Updated 2 September 2021
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This publication is available at https://www.gov.uk/government/publications/portugal-prisoner-pack/guide-to-customs-clearance-in-portugal
1. Disclaimer
This information has been prepared by the British Consular Services in Portugal to assist UK nationals. The British Embassy does not accept any liability arising for any loss or damage suffered through using this information.
2. Packages from non-EU countries
2.1 Step 1: Email/letter or SMS
Email/letter or SMS from post office (CTT) in Portugal. Package withheld, pending completion of customs clearance procedures: ‘Desalfandegamento’
2.2 Step 2: Go to CTT website
Click on ‘Idioma’ at the bottom of the page to change the language to English. Choose ‘Customs clearance’ from the menu/tools (site reverts to Portuguese).
2.3 Step 3: Register online
Click ‘registe-se aqui’, go to your email and activate your account. Log in and click ‘EN’ for English, then choose ‘Start’. Click ‘Add New Object’, and on ‘Tracking Number insert ‘Nº do objeto’ which is in your email/letter/SMS.
2.4 Step 4: Origin/value of goods
Complete the missing information. If necessary, correct “Nature of Shipment”: “comercial” if it is a purchase; “não comercial”=”oferta” if it is a gift sent by relatives or friends. Gifts under €45 are tax-free.
2.5 Step 5: Receive your parcel
You can check the status of your parcel on the CTT website and receive alerts by email or SMS. If you have any questions, contact the CTT information helpline on: (+351) 21 047 16 16