Research and analysis

Personal tax: improving customers experience of dealing with HMRC

Report on improving Personal tax customers' experience of dealing with HM Revenue and Customs.

• From: HM Revenue & Customs
• Published: 24 January 2013

Documents

Report on improving Personal Tax customers' experience of dealing with HMRC

Ref: HMRC Reserach Report 236

PDF, 70.1 KB, 5 pages

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Details

This research report presents findings from a qualitative study with individual taxpayers to explore the key drivers of satisfaction and dissatisfaction with their experience of contacting HM Revenue and Customs through a range of channels.

Published 24 January 2013