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Guidance

Pensions and insurance tracing and Bulk Letter Forwarding service

DWP can send information from pension, insurance companies and solicitors to customers using the tracing and letter forwarding service.

Updates to this page

From:
Department for Work and Pensions
Published:
2 September 2013
Last updated:
31 July 2026
Show all updates

  1. Updated 'Bulk Letter Forwarding service: guidance' to add a link to the DML1000 form.

  2. Replaced the 'Request response for customer traces form' ODS form BLF1015 with the interactive PDF form DML1000 and updated Bulk Letter Forwarding service: guidance.

  3. Published revised versions of the 'Request response for customer traces (BLF1015)' and 'Request response for customer traces (BLF1015): Visual aid' forms. Both forms have been updated with a new email address:<bulkletterforwarding.servicesenquiries@dwp.gov.uk>

  4. Updated Bulk Letter Forwarding service, sections 1: About the Bulk Letter Forwarding service, 2: Complete the relevant forms, 3: Attaching your letter, 6: Send the letter to the Bulk Letter Forwarding service and 8: Contact.

  5. Updated the 'Bulk Letter Forwarding Service Guidance'. Replaced the wording ‘We cannot forward letters on behalf of Debt Collection Agencies or Commercial Tracing Agencies’ with ‘We cannot forward letters on behalf of Debt Collection Agencies, Commercial Tracing Agencies or in respect of matrimonial and divorce matters’.

  6. Updated the 'Bulk Letter Forwarding Service Guidance' and removed 'Request an individual response for each customer' (BLF1010). Replaced the wording 'Request a Bulk reply for multiple queries' (BLF1015) with 'Request response for customer traces' (BLF1015). Also added 'Request response for customer traces (BLF1015): Visual aid' document.

  7. Updated the opening times of the Bulk Letter Forwarding service to 8am to 6pm Monday to Friday.

  8. Replaced the guidance and the BLF1010 and BLF1015 forms with updated versions, following a change in address and phone numbers.

  9. Changed Bulk Letter Forwarding (BLF) phone number to: 0800 15 13198.

  10. Published revised Bulk Letter Forwarding Service leaflet with added information on 'boxes of work' on page 4.

  11. Changed the postal address of the Bulk Letter Forwarding Service to - Department for Work and Pensions, Bulk Letter Forwarding Service, Mail Handling Site A, Wolverhampton, WV98 2DU

  12. Revised the bulk letter forwarding PDF - changes to payment of invoices using Automatic Credit Transfer (ACT) bank details.

  13. Removed the Bulk Letter Forwarding customer charter. It is included in the DWP customer charter.

  14. First published.

Documents

Bulk Letter Forwarding service: guidance

HTML

Request response for customer traces form (DML1000)

Ref: DML1000

PDF, 133 KB, 4 pages

Sample letter

PDF, 28.9 KB, 1 page

Details

DWP provides a tracing and letter forwarding service for pension, insurance companies and solicitors to forward beneficial information to customers, usually about pensions or insurance policies. This is called the Bulk Letter Forwarding service.

Every effort must have been made to trace the person concerned before asking us to forward any letters. There is a charge for this service.

If you need this form or the sample letter in a different format contact bulkletterforwarding.servicesenquiries@dwp.gov.uk.

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