Guidance

Pensions and insurance tracing and bulk letter forwarding service

DWP can send information from pension, insurance companies and solicitors to customers using the tracing and letter forwarding service.

Documents

Bulk Letter Forwarding Service leaflet

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Request an individual response for each customer (BLF1010)

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Request a bulk reply for multiple queries (BLF1015)

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Sample letter

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Details

DWP provides a tracing and letter forwarding service for pension, insurance companies and solicitors to forward beneficial information to customers, usually about pensions or insurance policies. This is called the Bulk Letter Forwarding Service.

Every effort must have been made to trace the person concerned before asking us to forward any letters. There is a charge for this service.

Published 2 September 2013
Last updated 28 March 2018 + show all updates
  1. Changed the postal address of the Bulk Letter Forwarding Service to - Department for Work and Pensions, Bulk Letter Forwarding Service, Mail Handling Site A, Wolverhampton, WV98 2DU
  2. Revised the bulk letter forwarding PDF - changes to payment of invoices using Automatic Credit Transfer (ACT) bank details.
  3. Removed the Bulk Letter Forwarding customer charter. It is included in the DWP customer charter.
  4. First published.