Corporate report

Pension Age Disability Payment: Service Level Agreement

Published 23 April 2025

Applies to England, Scotland and Wales

Key personnel	Name	Role
Author	[Redacted]	[Redacted]
Owner	Stephanie Devenny	Deputy Director, Finance and Corporate Services, Social Security Scotland
Owner	Martin Brown	DWP Director for Retirement Services
Owner	Helga Swidenbank	DWP Director of Disability Services, Working Age and move to Universal Credit (UC)
Owner	Vikki Knight	DWP Director for Fraud and Error Policy

1. Parties

1.1 This Service Level Agreement (hereafter referred to as ‘this Agreement’) is entered into between the Secretary of State for Work and Pensions of Caxton House, Tothill Street, London, SW1H 9NA and the Scottish Ministers of, St Andrew’s House, Regent Road, Edinburgh EH1 3DG acting in some instances through Social Security Scotland.

1.2 References to the Scottish Government (SG), the Scottish Ministers or Social Security Scotland will, as appropriate, be read as also including reference to each of the other entities.

1.3 References to Secretary of State for Work and Pensions shall be read as including reference to the Department for Work and Pensions (DWP), as appropriate, and vice versa.

2.  Scope and Principles

2.1 This Agreement sets out the provisions of the relationship between Scottish Ministers and DWP in relation to Pension Age Disability Payment (PADP) and ‘the Services’ DWP will provide to support this. The Services are described in Annexes 1 to 20(a).

2.2 Pension Age Disability Payment will replace Attendance Allowance for eligible client’s resident in Scotland and will be administered by Social Security Scotland. Pension Age Disability Payment Pilot commenced on 21 October 2024 opening for new applications limited to five (5) Local Authority areas, Argyll and Bute, Highland, Orkney Islands, City of Aberdeen and Shetland Islands. This will be extended to further pilot areas from 24 March 2025 and will be introduced nationally across Scotland from 22 April 2025. All existing Attendance Allowance cases in Scotland will be transferred by DWP to Social Security Scotland, from 24 February 2025.  

2.3 DWP will cease to process new Attendance Allowance claims for client’s resident in the pilot areas. DWP will continue to process new Attendance Allowance claims in Scotland outside of these areas until the Scotland-wide introduction of Pension Age Disability Payment on 22 April 2025.

2.4 DWP will continue to deliver the Attendance Allowance operational service for existing claims until full case transfer of Attendance Allowance claims in Scotland to Social Security Scotland is completed. This arrangement is covered by the terms of the Attendance Allowance Agency Agreement, as referenced in Section 4 (Derivation) of this Agreement.

2.5 Under the associated Data Sharing Agreement, DWP will provide necessary data to support Social Security Scotland’s new Pension Age Disability Payment application process where this interacts with reserved benefits administered by DWP

2.6 DWP and Scottish Ministers shall work in partnership to ensure that the Services are delivered in accordance with the terms of this Agreement.

2.7 The partnership will seek continuous improvement in delivery standards including sharing lessons from delivery of the Services insofar as relevant.

2.8 Each Party will act transparently and will work in a practical way in regards to reaching mutual agreement on any issues that may arise.

3. Duration

3.1 This Agreement shall become effective on the date on which DWP first deliver the Services as outlined in Annexes 1 to 20(a). Subject to termination by either Party, it shall remain in force until full case transfer of all Attendance Allowance cases in Scotland is completed (‘the Term’). This Agreement is subject to review by each Party on or before the date twelve (12) months after the Commencement Date of Pension Age Disability Payment or when deemed appropriate and agreed by each Party.

3.2 This Agreement may be varied, by mutual written agreement of each Party at any time during the term. Variations to this Agreement will be agreed by each Party and no work will be undertaken until principles for funding the work are agreed.

3.3 For the avoidance of doubt, any variations agreed between the parties must be put forward in writing and shall form an amendment to this Agreement.

3.4 In the event of DWP or Scottish Ministers choosing to terminate this Agreement, DWP and Scottish Ministers shall prepare and agree an appropriate exit plan for the termination of the Services which will seek to ensure no impact on the delivery of Pension Age Disability Payment, or reserved benefits impacted by the delivery of Pension Age Disability Payment.

3.5 Each Party will provide twelve (12) months’ notice of termination in writing.

4.  Derivation

4.1 This Agreement forms an annex to the ‘Memorandum of Understanding (MoU) between Scottish Ministers (SM) and Secretary of State for Work and Pensions (SSWP) on joint working arrangements covering the implementation of devolved provisions in the Scotland Act 2016 relating to Social Security and Employment Support Services in Scotland’, and is to be read in conjunction with the following documents, and any subsequent arrangements which are agreed and support this Agreement, insofar as they are not replaced or terminated in the future.

Document	Version/Date
Concordat between the Department for Work and Pensions and the Scottish Government	March 2020
Memorandum of Understanding and Supplementary Agreements on Devolution between the United Kingdom Government, the Scottish Ministers, the Welsh Ministers and the Northern Ireland Executive Committee (MoU on Devolution)	October 2013
Memorandum of Understanding (MoU) between Scottish Ministers (SM) and Secretary of State for Work and Pensions (SSWP) on joint working arrangements covering the implementation of devolved provisions in the Scotland Act 2016 relating to Social Security and Employment Support Services in Scotland (SM/SSWP Single MoU) and the following Annexes: - Attendance Allowance Agency Agreement - [Redacted]	January 2023
Memorandum of Understanding Between The Secretary of State for Work and Pensions and The Scottish Ministers acting through the Scottish Government and on behalf of Social Security Scotland in relation to benefit accounting and reconciliation services provided to the Scottish Ministers	March 2020
The agreement between the Scottish Government and the United Kingdom Government on the Scottish Government’s fiscal framework	August 2023
Scottish Devolution: A Framework for Audit and Accountability	March 2019
Scottish Devolution: Financial Arrangements for Formal Agreements	October 2023
DWP and SG Joint Communications Framework	December 2023
[Redacted]	[Redacted]
[Redacted]	[Redacted]

5.  Revision To This Agreement 

5.1 DWP agrees to inform Scottish Ministers as soon as reasonably practicable in advance of any potential changes that may impact on or require changes to the Services.

5.2 Each Party would need to agree whether a revision to this Agreement is required. Subject to Paragraph 3.2 and 3.3 above.

5.3 Any mutually agreed minor changes or amendments to this Agreement will be dealt with through normal means of communications, by the single point of contacts (SPoCs).

SPoCs for each Party are as follows:

SG SPoC	DWP SPoC
[Redacted]	[Redacted]

5.4 Where more significant change is required, the SPoCs will apply the appropriate Business as Usual (BAU) change control processes. Where the change is agreed, it will be incorporated into this Agreement as an amendment following any review as detailed in 3.2 and 3.3 above.

6. Disputes

6.1 In the first instance DWP and Scottish Ministers will notify each other of any issues, concerns or complaints regarding any matter covered by this agreement.

SPoCs for each Party are as follows:

SG	DWP
[Redacted]	[Redacted]

6.2. The process for dispute resolution is outlined in Section 6 (Escalation) of the ’SM/SSWP Single MoU’, as referenced in Section 4 (Derivation) of this Agreement.

7.  Roles and Responsibilities

7.1 Scottish Ministers will, as set out in this Agreement:

7.1.1 Be responsible for payment to DWP for ‘the Services’ in accordance with Paragraph 15 (Financial Arrangements).

7.1.2 Inform DWP as soon as reasonably practicable if they become aware of any deficiency in the quality of the Services delivered under this Agreement and seek to agree steps to resolve such issues.

7.1.3 Work in partnership with DWP in respect of any potential changes to the delivery of Pension Age Disability Payment as these may impact on the Services.

7.1.4 Be responsible for the effective identification and management of risks arising from the delivery of the Services.

7.2 For the avoidance of doubt, each Party acknowledges that Scottish Ministers shall at all times retain the responsibility for Pension Age Disability Payment and its delivery.

7.3 DWP will, as set out in this Agreement:

7.3.1 Deliver the Services in accordance with this Agreement.

7.3.2 Work in partnership with Scottish Ministers in respect of any potential impacts and changes that may affect or require changes to the Services.

7.3.3 Inform Scottish Ministers as soon as reasonably practicable if they become aware of any deficiency in the quality of the Services delivered under this Agreement and take steps to resolve such issues.

7.3.4 Be responsible for the effective identification and management of risks arising from the delivery of the Services.

8. Service Delivery Standards

8.1. The Services will be delivered in accordance with the Service Delivery Standards set out below. Contact will be made between SPoCs through email inboxes as follows:

8.1.1 Where a clerical Attendance Allowance claim has been received by Social Security Scotland after the Commencement Date of Pension Age Disability Payment from a resident in Scotland, England or Wales, Social Security Scotland will follow the process to provide DWP with the relevant information, as detailed in Annex 1.

8.1.2 Where a clerical Pension Age Disability Payment application has been received by DWP after the Commencement Date of Pension Age Disability Payment from a resident in Scotland, England or Wales, DWP will follow the process, as detailed in Annex 2.

8.1.3 Where a clerical Attendance Allowance claim has been received by DWP from a resident in Scotland after the Commencement Date of Pension Age Disability Payment, DWP will follow the processes, as detailed in Annexes 3 and 3(a).

8.1.4 Where a resident in Scotland makes a new application to Pension Age Disability Payment to Social Security Scotland and/or Pension Age Disability Payment has been awarded when Attendance Allowance, Disability Living Allowance Working Age or Disability Living Allowance 65+ award is held, Social Security Scotland and DWP will provide each other with relevant information, as detailed in Annexes 4 and 5.  

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.5 Where an Attendance Allowance claim or dispute with DWP is outstanding and a new application has been received to Pension Age Disability Payment at Social Security Scotland, Scottish Ministers and DWP will follow the process to provide each other with relevant information, as detailed in Annex 6.

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.6 Where a resident in Scotland makes a new application to Pension Age Disability Payment and either Constant Attendance Allowance or Armed Forces Independence Payment interest is identified, Social Security Scotland will request details of the Awards from DWP to prevent overlapping benefits.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.7 Where Social Security Scotland require DWP to provide case transfer paper forms and evidence to support case transfer, Social Security Scotland and DWP will follow the process to provide each other with relevant information, as detailed in Annex 7.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.8 When a client reports a new or change to Special Rules for End of Life (SREL) during case transfer and DWP have not made an award under SREL, DWP will accelerate transfer to Social Security Scotland to consider Special Rules Terminal Illness (SRTI).  Both Parties will follow the process detailed in Annex 8.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.9 Where Scottish Ministers identify an issue with a DWP Global Unique Identifier (GUID), Scottish Ministers and DWP will follow the process to provide each other with Relevant information, as detailed in Annexes 9 and 9(a).

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.10 Where a client moves abroad on a temporary basis, prior or during case transfer Social Security Scotland and DWP will follow the process as detailed in Annex 10.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.11 Where a client has requested the use of a foreign language, Social Security Scotland and DWP will follow the process as detailed in Annex 11.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.12 Where an Attendance Allowance claimant returns to Scotland from residing abroad and Genuine Sufficient Link is a consideration during case transfer, Scottish Ministers and DWP will follow the process to provide each other with relevant information, as detailed in Annex 12.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.13 When a client provides updated information that they have moved into or moved out of Alternative Accommodation during the case transfer, Social Security Scotland and DWP will follow the process as detail in Annex 13.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.14 When a suspension is input or removed from Attendance Allowance during case transfer, DWP and Social Security Scotland will follow the process as detailed in Annex 14.

SPoC as follows:

Social Security Scotland Inbox
[Redacted]

8.1.15 Where Armed Forces Independence Payment (AFIP) cases are identified during case transfer, Social Security Scotland and DWP will follow the process to provide each other with relevant information, as detailed in Annex 15.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.16 Where Social Security Scotland identify cases with a payability/overlapping benefit code, both Parties will follow the process as detailed in Annex 16.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.17 Where a change of circumstances has been identified that requires case transfer to be stopped, Social Security Scotland and DWP will follow the process to provide each other with the relevant information as detailed in Annex 17.

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.18 Where Electronic Exchange of Social Security Information (EESSI) cases are identified, Scottish Ministers and DWP will follow the process to provide each other with relevant information, as detailed in Annexes 18 to 18(b).

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.19 Where a new appointee or a change to appointee is identified, Scottish Ministers and DWP will follow the processes to provide each other with relevant information, as detailed in Annexes 19 to 19(c).

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	See client advisor guidance to identify correct mailbox

8.1.20 Scottish Ministers and DWP will confirm with the other Party the control measures associated with Keeping Customer Interactions Safe (KCIS)/Unacceptable Actions (UA) cases, as detailed in Annex 20 and 20(a).             

SPoCs for each Party are as follows:

Social Security Scotland Inbox	DWP Inbox
[Redacted]	[Redacted]

8.1.21 Details of the specific data being shared can be found in the associated Data Sharing Agreements.

8.1.22 The turnaround time for responding to dedicated email enquiries relating to the processes, as detailed in Annexes 1 to 18(b) will be as soon as reasonably practicable and within 5 working days. For any enquiries, which are complex and are off system the turnaround time will be 10 working days.

8.1.23 The turnaround time for responding to dedicated email enquiries relating to appointees will be as soon as reasonably practicable and within 5 working days, as detailed in Annexes 19 to 19(c).

8.1.24 The turnaround time for responding to dedicated enquiries relating to  Keeping Customer Interactions Safe/Unacceptable Actions Control Measures will be 2 working days, as detailed in Annexes 20 to 20(a).

8.1.25 The agent-to-agent email service will be available from 8.00 am to 5.00 pm Monday to Friday excluding Public and Privilege holidays.

8.1.26 DWP will respond to Social Security Scotland within 24 hours for any exception cases, which will be dealt with by Social Security Scotland dedicated officers.

8.2. Escalation will be between SPoCs at team management level, between Social Security Scotland and DWP operational teams in appropriate cases including, but not limited to:

8.2.1 Where Service Delivery Standards have not been met.

8.2.2 Where there are cases when the normal Service Delivery Standards would have an unacceptable impact on the client.

8.2.3 When Social Security Scotland business continuity plans are invoked which would result in a higher number of anticipated enquiries to DWP.

SPoCs for each Party are as follows:

SG Escalation SPoC	DWP Escalation SPoC
[Redacted]	[Redacted]

9. Fraud

9.1 Fraud processes are being developed in a test and learn environment and are under continuous review by DWP and Social Security Scotland. Each Party should refer to their operational guidance for current processes.

9.2 The agreed method to transfer referrals will be as detailed in the associated Data Sharing Agreement. There will be no transfer of referrals that cannot be conducted by email.

9.3 As soon as each Party identifies a fraud interest affecting the other Party, all necessary information shall be sent over as soon as reasonably practicable.

9.4 DWP Referrals will be in the form of PDF documents which will be transferred by email.

DWP transfer to Social Security Scotland
[Redacted]

9.5. Social Security Scotland will provide an intelligence report to DWP which will be transferred by email:

Social Security Scotland transfer to DWP
[Redacted]

10. Management Review

10.1 Each Party will act transparently and work in a practical way in the spirit of co-operation, trust, respect and confidentiality in regard to any issues that may arise. In general, the working arrangements covered by this Agreement should be reviewed at least every twelve (12) months during the period this Agreement is in place. This may involve meetings between each Party at a working level.

11. Evaluation

11.1 Each Party agrees that no personal data will be shared for the purposes of evaluation.

11.2 Scottish Ministers will be wholly responsible for the evaluation of Pension Age Disability Payment. Each Party will work together to ensure the agreed service standards are delivered.

12. Complaints

12.1 Each Party will follow their defined Business as Usual Customer/Client complaints procedures.

13. Service Design and Delivery

13.1 It is understood by each Party that the design of the Services will evolve. Each Party agrees to inform the other as soon as reasonably practicable of any changes with its own legislation relating to Pension Disability Payment that may impact on or require changes to the delivery of Pension Age Disability Payment or the Services.

13.2 Scottish Ministers will deliver Pension Age Disability Payment while seeking continuous improvement in delivery as part of BAU processes. Each Party will work to ensure cost-effective delivery; subject to the overarching financial arrangements as described in the ‘Scottish Devolution: Financial Arrangements for Formal Agreements’ as referenced in Section 4 (Derivation) of this Agreement.

14. Communications

14.1 Communications in relation to Pension Age Disability Payment will be as in the agreed document ‘DWP and SG Joint Communications Framework’ as referenced in Section 4 (Derivation) of this Agreement.

15. Financial Arrangements

15.1 DWP will recharge Scottish Ministers agreed costs associated with the delivery of the Services. The agreed financial arrangements and costs are contained in the ‘Scottish Devolution: Financial Arrangements for Formal Agreements’ as referenced in Section 4 (Derivation) of this Agreement.

16. Audit Arrangements

16.1 DWP and Scottish Ministers will abide by the principles of audit and accountability as set out in the document ‘Scottish Devolution: A Framework for Audit and Accountability’ as referenced in Section 4 (Derivation) of this Agreement.

16.2 DWP and Scottish Ministers remain subject to their overall existing accountabilities to, respectively, the UK and Scottish Parliaments, and their associated audit bodies.

16.3 DWP and Scottish Ministers will abide by the principles in ‘The Agreement between the Scottish Government and the United Kingdom Government on the Scottish Government fiscal framework’ as referenced in Section 4 (Derivation) of this Agreement: Paragraph 29 which states that ‘All costs incurred by the UK Government where the Scottish Government is expected to meet the cost will be subject to Audit’.  

16.4 DWP, Social Security Scotland, National Audit Office and Audit Scotland have agreed the Special Purpose Audit Framework is being used as set out in the ‘Financial Arrangements for Formal Agreements’ document, as referenced in Section 4 (Derivation) of this Agreement.         

17. Data Processing

17.1 Further details of the data controller, and roles and responsibilities of Scottish Ministers and DWP in relation to the sharing of personal data, are set out in the associated Data Sharing Agreement.

18. Freedom of Information Requests, Parliamentary Questions, Ministerial Correspondence and ‘Treat Official’ Correspondence

18.1 Each Party is to follow existing processes and obligations for requests to that Party, and having regard to the ‘MoU on Devolution’ as well as the ‘Concordat between the Department for Work and Pensions and the Scottish Government’ as referenced in Section 4 (Derivation) of this Agreement.

18.2 Each Party will assist and cooperate with each other where appropriate to enable each to meet its obligations.

18.3 This agreement does not supersede any legal obligations under the Freedom of Information Act 2000 (FOIA) and the Freedom of Information (Scotland) Act 2002 (FOI(S)A).

SG FOI(S)A contact	DWP FOI Contact
FoI@socialsecurity.gov.scot	Freedom-of-information-request@dwp.gov.uk

19. Data Subject Requests

19.1 When either Party receives a right of access request from a data subject requesting copies of data shared by the other Party, they will for any relevant information they hold as an independent data controller and in line with Article 15 of the UK GDPR and ICO’s UK GDPR guidance on the right of access:

• confirm that they are processing any such personal data
• provide a copy of the personal data held; and provide other supplementary information as appropriate

19.2 In addition, if it appears the data subject is requesting information held by the other Party, they will also at the same time return the request to the sender with details of the correct address (of the other Party) as soon as reasonably practicable and within regulatory deadlines. The request itself must not be forwarded.

19.3 Details on how to make an access request to DWP can be found in the DWP Information Charter.

19.4 Details on how to make an access request to Scottish Ministers can be found in the Social Security Scotland Privacy Notice. 

19.5 Details of the specific data being shared can be found in the associated Data Sharing Agreement.

Address details for each Party are as follows:

Social Security Scotland Data Protection Team
Data Protection Officer
PO Box 10298
Dundee
DD1 9FS

Email – dataprotectionofficer@socialsecurity.gov.scot

DWP Right of Access Request
Right of Access Gateway Team
Post Handling Site A
Wolverhampton
WV98 2EF

Email – [Redacted]

20. Business Continuity

20.1 If DWP or Social Security Scotland business continuity plans are invoked which affect the Services, the Party invoking their business continuity plan will advise the other Party of the issue, impact and resulting action as soon as reasonably practicable. Individual continuity plans are in place in DWP and Social Security Scotland and communication points of contact are in place in respective business continuity teams.

21. Technical Capabilities

21.1 Each Party will, as soon as reasonably practicable, inform the other Party of any proposed changes to its IT environment that would impact on the delivery of Pension Age Disability Payment. Each Party will thereafter cooperate with the other to minimise the impact such changes will have on delivery of Pension Age Disability Payment. [Redacted]

22. Signatories

Signed: –

Print Name: Stephanie Devenny

Date: 05/02/2025

A duly authorised officer for and on behalf of the Scottish Ministers

Signed: –

Print Name: Martin Brown

Date: 11/02/2025

A duly authorised officer for and on behalf of the Secretary of State for the Department for Work and Pensions

Signed: –

Print Name: Helga Swidenbank

Date: 06/02/2025

A duly authorised officer for and on behalf of the Secretary of State for the Department for Work and Pensions

Signed: –

Print Name: Vikki Knight  

Date: 11/02/2025 

A duly authorised officer for and on behalf of the Secretary of State for the Department for Work and Pensions

ANNEX 1: AA claim pack sent to Social Security Scotland [Redacted]

ANNEX 2: PADP New Application sent to DWP [Redacted]

ANNEX 3: AA Claim sent to DWP [Redacted]

ANNEX 3(a): Customer makes AA Claim - lives in PAPD postcode area [Redacted]                                                                                                                                   

ANNEX 4: Scottish resident makes new application to PADP [Redacted]

ANNEX 5: PADP awarded when AA or DLAWA or DLA65+ award held [Redacted]

ANNEX 6: DWP outstanding dispute against new claim disallowance [Redacted]

ANNEX 7: Clerical information required by Social Security Scotland [Redacted]

ANNEX 8: Accelerated Transfer – SREL [Redacted]

ANNEX 9: GUID [Redacted]

ANNEX 9(a): GUID [Redacted]

ANNEX 10: Absence Abroad [Redacted]

ANNEX 11: Foreign Language [Redacted]

ANNEX 12: Genuine Sufficient Link [Redacted]

ANNEX 13: Alternative Accommodation [Redacted]

ANNEX 14 -Temporary suspension of AA [Redacted]

ANNEX 15: Armed Forces Independence Payment [Redacted]

ANNEX 16: Payability Code Required [Redacted]

ANNEX 17: Stop Case Transfer [Redacted]

ANNEX 18: EESSI - Send Non Competency Notice [Redacted]

ANNEX 18(a): EESSI - Request for Information [Redacted]

ANNEX 18(b): EESSI - Receive Non Competency Notice [Redacted]

ANNEX 19: Process for a new Appointee [Redacted]

ANNEX 19(a): Process for a new Appointee [Redacted]

ANNEX 19(b): Notification of a change of Appointee [Redacted]

ANNEX 19(c): Notification of a change of Appointee [Redacted]

ANNEX 20: KCIS/UA [Redacted]

ANNEX 20(a): KCIS/UA [Redacted]

ANNEX 21: Glossary of Terms

The Glossary defines various words, abbreviations and phrases which have specific meanings in the context of this Agreement. Unless otherwise provided or the context otherwise requires, the following expressions have the meanings set out below.

Term	Definition
AA	Attendance Allowance (delivered by DWP)
Alternative Accommodation	Accommodation that provides :- Nursing Care, Personal Care or Personal Support
Commencement Date of Pension Age Disability Payment	The date in 2024 on which Scottish Ministers begin delivery of Pension Age Disability Payment
DLAWA	Disability Living Allowance Working Age
DLA65+	Disability Living Allowance over 65
DWP	Department for Work and Pensions
FOIA	Freedom of Information Act 2000
FOI(S)A	Freedom of Information (Scotland) Act 2002
GUID	Global Unique Identifier
KCIS	Keeping Customer Interactions Safe
Resident in Scotland	Ordinarily resident in Scotland or either in the EEA or Switzerland with a genuine and sufficient link to Scotland.
PADP	Pension Age Disability Payment
Public & Privilege holiday	All public and privilege dates in England and Scotland including regional specific dates in Social Security Scotland Agency.
SADLA	Scottish Adult Disability Living Allowance
Service Delivery Standards	The service delivery standards to be met by Scottish Ministers and DWP for the delivery of the Services as set out at Para 8.
Services	Has the meaning set out in Para 2
SG	Scottish Government
SLA	Service Level Agreement
SREL	Special Rules for End of Life
SRTI	Special Rules for Terminal Illness
SM/SSWP Single MoU	Memorandum of Understanding between Scottish Ministers and the Secretary of State for Work and Pensions dated January 2023 as amended.
SM	Scottish Ministers
SPoC	Single Point of Contact
Term	Has the meaning set out in Para 3
UA	Unacceptable Actions
UK GDPR	UK General Data Protection Regulations