Decision

One Vision Housing Limited (4804) - Regulatory Judgement: 15 April 2026

Updated 15 April 2026

Applies to England

Our Judgement

	Grade/Judgement	Change	Date of assessment
Consumer	C1 Our judgement is that overall the landlord is delivering the outcomes of the consumer standards. The landlord has demonstrated that it identifies when issues occur and puts plans in place to remedy and minimise recurrence.	First grading	April 2026
Governance	G2 Our judgement is that the landlord meets our governance requirements but needs to improve some aspects of its governance arrangements to support continued compliance.	Downgrade	April 2026
Viability	V1 Our judgement is that the landlord meets our viability requirements and has the financial capacity to deal with a wide range of adverse scenarios.	Assessed and unchanged	April 2026

Reason for publication

We are publishing a regulatory judgement for One Vision Housing Limited (One Vision Housing) following an inspection completed in April 2026.

This regulatory judgement confirms a consumer grade of C1, a governance downgrade of G2 and a financial viability grade of V1.

Prior to this regulatory judgement, the governance and financial viability grades for One Vision Housing were last updated in December 2024 following a stability check to confirm a G1 grade for governance and a V1 grade for financial viability. This is the first time we have issued a consumer grade in relation to this landlord.

Summary of the decision

From the assurance gained during the inspection, based on the evidence provided by One Vision Housing, our judgement is that overall One Vision Housing is delivering the outcomes of the consumer standards. Based on this assessment, we have concluded a C1 grade for One Vision Housing. 

Our judgement is that One Vision Housing meets our governance requirements but needs to improve some aspects of its governance arrangements to support continued compliance, specifically in relation to board reporting and oversight of the safety and quality outcomes for tenants, and aspects of its stress testing. Based on this assessment we have concluded a G2 grade for One Vision Housing.

Our judgement is that One Vision Housing meets our financial viability requirements and has the financial capacity to deal with a wide range of adverse scenarios. One Vision Housing has a strong financial profile, and its stress testing demonstrates that financial capacity is built into its business plan. One Vision Housing has provided appropriate assurance that it has access to sufficient liquidity and adequate funding in place. Based on this assessment, we have concluded a V1 grade for One Vision Housing.

How we reached our judgement

We carried out an inspection of One Vision Housing to assess how well it is delivering the outcomes of the consumer standards and meeting our governance and financial viability requirements, as part of our planned regulatory inspection programme. During the inspection, we considered all four of the consumer standards: Neighbourhood and Community Standard, Safety and Quality Standard, Tenancy Standard, and the Transparency, Influence and Accountability Standard.

During the inspection we observed a board meeting and tenant scrutiny group, spoke with tenants, held meetings with One Vision Housing including its non-executive directors, interviewed staff, and reviewed a wide range of documents provided by One Vision Housing.

Our regulatory judgement is based on a review of all the relevant information we obtained during the inspection as well as analysis of information supplied by One Vision Housing in its regulatory returns and other regulatory engagement activity.

Summary of findings  

Consumer – C1 – April 2026

In relation to the Safety and Quality Standard, One Vision Housing provided evidence-based assurance that it provides good quality, well maintained and safe homes for tenants and is delivering the outcomes of the Safety and Quality Standard. This includes ensuring its homes meet the Decent Homes Standard and taking all reasonable steps to ensure the health and safety of its tenants.

We saw evidence that One Vision Housing keeps an accurate and up-to-date record of the condition of its homes and uses this information to inform the provision of well-maintained and safe homes for tenants.

We gained assurance that One Vision Housing provides an effective, efficient and timely repairs, maintenance and planned improvements service. One Vision Housing demonstrated that it tailors its repairs service to the diverse needs of tenants and prioritises work accordingly.

Regarding the Neighbourhood and Community Standard, we gained assurance that One Vision Housing works with relevant partners, including the local authority, police, safeguarding partners and local charities, to deter and tackle anti-social behaviour and hate incidents. One Vision Housing has a robust approach to the handling of anti-social behaviour with clear policies and reporting procedures in place.

In relation to outcomes in our Tenancy Standard, One Vision Housing has evidence that it allocates and manages its homes to ensure all properties are let in a fair and transparent way. We gained assurance that One Vision Housing actively works to promote tenant sustainability, with risk assessments of new tenancies and tailored support provided where appropriate.

We gained assurance that One Vision Housing is delivering the outcomes of the Transparency, Influence and Accountability Standard. One Vision Housing demonstrated that it treats tenants with fairness and respect and has a strong understanding of tenants’ diverse needs. During the inspection, we saw how One Vision Housing uses relevant information to assess whether its services deliver fair and equitable outcomes for tenants and to tailor these services as required.

We gained assurance that One Vision Housing gathers tenants’ views and that tenants have meaningful opportunities to influence and scrutinise strategies, policies and services. We saw evidence that the Customer Scrutiny Panel is tenant-led and empowered to make recommendations that lead to changes in how One Vision Housing delivers its services. One Vision Housing also offers other ways for tenants to provide feedback and influence through special interest groups and surveys.

We saw evidence that One Vision Housing provides accessible information to tenants about its services and performance through a range of channels. Through the inspection, we gained assurance that One Vision Housing handles complaints fairly, effectively, and promptly and learns from its complaints to continually improve service.

Governance – G2 – April 2026

Based on evidence gained from the inspection, we have assurance that One Vision Housing meets our governance requirements but needs to improve some aspects of its governance arrangements to support continued compliance.

We saw evidence that One Vision Housing’s board provides strategic scrutiny and challenge. One Vision Housing has a well-established risk management strategy with defined board appetite for risks aligned to its strategic objectives and it maintains robust oversight of its most significant risks. However, this needs to be strengthened in relation to certain aspects of the safety and quality of its homes, particularly the management of damp and mould and non-decency of its homes. One Vision Housing will need to improve how its board reporting and internal controls framework supports the board to identify and manage emerging and escalated risks on its strategic risk register, including on repairs and maintenance, and identify and understand trends in outcomes for tenants. One Vision Housing has begun implementing changes to strengthen its reporting framework. Our regulatory engagement with One Vision Housing will continue while these improvements develop to support its governance arrangements.

The board regularly completes self-assessments and reviews its skills. The last external review of governance was completed in October 2024 with recommendations completed by May 2025.

We gained assurance that One Vision Housing exercises effective financial and operational control over its subsidiary and other group companies, with the protection of social housing assets considered within decision making and financial arrangements. However, stress testing needs to be strengthened to ensure the board has oversight of mitigations for all scenarios where there are risks to continued covenant compliance.

Value for money objectives are clearly articulated and embedded within the organisation’s operations.  

Viability – V1 – April 2026

One Vision Housing continues to meet our viability requirements and has the financial capacity to deal with a wide range of adverse scenarios.

Based on the evidence gained through the inspection we have concluded that there is appropriate assurance that One Vision Housing’s financial plans are consistent with and support the delivery of its strategic objectives. One Vision Housing has provided evidence that it has an adequately funded business plan, sufficient security in place to support its financial plans and is forecast to meet its financial covenants under a wide range of adverse scenarios.

We have assurance that One Vision Housing’s board has good oversight of covenant compliance, and there is evidence of strong levels of forecast headroom with no reliance on sales income.

Background to the judgement

About the landlord

One Vision Housing manages 13,265 social homes throughout the Northwest, including the Liverpool City Region, West Lancashire and Cheshire.

One Vision Housing is a member of the Sovini Group. The Sovini Group is set up with Sovini Limited as the unregistered parent that provides central services to the group.

One Vision Housing has one active trading subsidiary Sovini Developments Limited which manages the development programme across the group.

At 31 March 2025 One Vision Housing employed 174 full-time equivalent staff, with a turnover of £82m. One Vision Housing plans to develop 985 homes over the next five years.

Our role and regulatory approach

We regulate for a viable, efficient, and well governed social housing sector able to deliver quality homes and services for current and future tenants.  

We regulate at the landlord level to drive improvement in how landlords operate. By landlord we mean a registered provider of social housing. These can either be local authorities, or private registered providers (other organisations registered with us such as non-profit housing associations, co-operatives, or profit-making organisations). 

We set standards which state outcomes that landlords must deliver. The outcomes of our standards include both the required outcomes and specific expectations we set. Where we find there are significant failures in landlords which we consider to be material to the landlord’s delivery of those outcomes, we hold them to account. Ultimately this provides protection for tenants’ homes and services and achieves better outcomes for current and future tenants. It also contributes to a sustainable sector which can attract strong investment. 

We have a different role for regulating local authorities than for other landlords. This is because we have a narrower role for local authorities and the Governance and Financial Viability Standard, and Value for Money Standard do not apply. Further detail on which standards apply to different landlords can be found on our standards page. 

We assess the performance of landlords through inspections and by reviewing data that landlords are required to submit to us. In Depth Assessments (IDAs) were one of our previous assessment processes, which are now replaced by our inspections programme from 1 April 2024. We also respond where there is an issue or a potential issue that may be material to a landlord’s delivery of the outcomes of our standards. We publish regulatory judgements that describe our view of landlords’ performance with our standards. We also publish grades for landlords with more than 1,000 social housing homes. 

The Housing Ombudsman deals with individual complaints. When individual complaints are referred to us, we investigate if we consider that the issue may be material to a landlord’s delivery of the outcomes of our standards.  

For more information about our approach to regulation, please see Regulating the standards

Further information

• Regulating the standards

• Regulatory standards for landlords