New Zealand: medical facilities
Updated 30 December 2025
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Disclaimer
The following resource regarding medical facilities/practitioners has been prepared by the British High Commission Wellington for the convenience of British nationals who may require these services and assistance in New Zealand. It is provided on the understanding that we (the British High Commission Wellington) do not assume or undertake any legal responsibility, to you, or those affected, if you choose to take it into account when instructing a medical facility or practitioner.
Further and alternatively, we cannot accept any liability to any person or company for any financial loss or damage arising from the use of this information or from any failure to give information.
Our aim is to provide our customers with as much relevant information to enable them to make better-informed decisions, but our lists are not recommendations and should not be treated as such.
Health
In a life-threatening situation or emergency, call 111 or visit the local hospital’s emergency department. They will assess and treat patients who have serious injuries or illnesses.
For non-emergency treatment, please see this list of locations to find your nearest public hospital or healthcare provider.
To locate a GP go to Healthpoint or phone Healthline NZ.
Healthline NZ is a free, 24/7 over-the-phone, expert health service in New Zealand. They can be contacted on 0800 611 116.
Reciprocal health agreements exist between New Zealand and the United Kingdom. Under these, British citizens normally resident in the UK, who travelled to New Zealand on a British passport and are in NZ on a temporary basis (i.e. holiday) may be entitled to limited subsidised treatment.
This does not cover pre-existing conditions or treatment that does not require prompt attention.
Visitors should arrange comprehensive medical insurance before they travel to New Zealand as, if they are not covered under the reciprocal agreements, costs for treatment can be very high and bills can mount up quickly.
For British citizens who hold a valid work, residence, partnership or student visa you can check if you meet the eligibility criteria for publicly funded health and disability services from the Ministry of Health.
You should always bring your passport with you to hospital appointments.
Some visa types may provide eligibility for additional or alternative health services. See Health New Zealand.
Mental health services
Mental health services are provided in each region. Generally, you will need to start with your GP to get a referral but there are also emergency services and Mental health crisis assessment teams. There are several phone services that you can contact directly, for help with mental health issues. See the website link to the Ministry of Health Mental wellbeing pages to find out what to do in an emergency and other support including phone and online services and information.
Complaints about local health services
If you are not happy about a health and disability service, you can make a complaint to the Office of the Health and Disability Commissioner.
You can call them for free on 0800 11 22 33.
Feedback
If you decide to use any of the service providers on this list, we would like to hear from you. While there is no obligation on your part to provide feedback on the services you receive, any feedback you can give us is helpful. You can send feedback by using our online feedback form.