Research and analysis

Money claims research summary

Qualitative research on court customers' views and experiences of starting and defending money claims.


Money claims research summary


The document summarises the findings on:

  • awareness and knowledge of money claims among the public and lawyers
  • where users find guidance information
  • how they choose whether to go online
  • their experiences of being involved in a claim
  • recommendations for improving the process

The research involved workshops and interviews with staff and stakeholders, and 81 interviews with customers.

Published 16 January 2014