Service family accommodation: military chain of command charter

The charter lists the responsibilities in the provision and maintenance of service family accommodation in the UK.

This publication was withdrawn on

This publication was archived on 1 December 2014. This document is now out of date following the introduction of the National Housing Prime contract for service family accommodation (SFA) in the UK.

New details can be found at



The charter lists the responsibilities of the military chain of command and DIO Service Delivery Accommodation in the provision of service family accommodation (SFA), SFA estate related maintenance and community living issues in the UK.

Published 6 August 2009
Last updated 25 November 2013 + show all updates
  1. Added revised customer guides as team has changed from DIO Operations Accommodation to DIO Service Delivery (SD) Accommodation.
  2. First published.