Research and analysis

Migration to PAYE Real Time Information: customer experience research

Research conducted of employers to explore issues of interest to HMRC and to look in more depth at any problems employers had experienced.


PAYE Real Time Information Main Migration Customer Experience Research

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PAYE Real Time Information (RTI) is a key government programme which aims to improve the way in which employers submit PAYE information about their employees to HM Revenue and Customs (HMRC). The RTI system is designed to deliver benefits to HMRC, employers and employees.

This research focuses on employers’ experience of the end of the first full year of national implementation. The research was conducted in June, July and August 2014.

Published 17 December 2014