Transparency data

Local land charges live service data

Information about local land charges live service data.

• From: HM Land Registry
• Published: 10 May 2023
• Last updated: 16 April 2024
  Show all updates

  1. 16 April 2024

     Added the cost per transaction data.

  2. 10 April 2024

     Updated completion rate and customer satisfaction (feedback forms).

  3. 29 January 2024

     Updated completion rate and customer satisfaction (feedback forms). Added customer satisfaction (Survey 2023).

  4. 10 May 2023

     First published.

Applies to England and Wales

Documents

Completion rate

CSV, 1.06 KB

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Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email customersupport@mail.landregistry.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Customer satisfaction (feedback forms)

CSV, 1.7 KB

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This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email customersupport@mail.landregistry.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Customer satisfaction (Survey 2023)

CSV, 129 Bytes

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This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email customersupport@mail.landregistry.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Cost per transaction

CSV, 227 Bytes

View online

This file may not be suitable for users of assistive technology.

Request an accessible format

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email customersupport@mail.landregistry.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

These files include:

• completion rate – the proportion of completed transactions made using the search service, relative to the number of started transactions
• customer satisfaction – taken from the in-service feedback form; plus a targeted satisfaction survey of registered service users
• cost per transaction – taken from the total search volumes for local land charges, compared with the cost of hosting and supporting the service