Correspondence

Local Government and Social Care Ombudsman: Complaint Handling Code

The Parliamentary Under-Secretary of State for Housing and Local Government, Baroness Taylor of Stevenage, has written to local authority leaders about the Local Government and Social Care Ombudsman’s Complaint Handling Code.

• From: Ministry of Housing, Communities and Local Government
• Published: 28 August 2025

Applies to England

Documents

Local Government and Social Care Ombudsman: Complaint Handling Code

PDF, 193 KB, 2 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.

If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email alternativeformats@communities.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Details

The Local Government and Social Care Ombudsman has published guidance on fair and effective complaints handling for local authorities. Good complaints processing can quickly put things right for members of the public and can help improve public services.

In their Triennial Review, the Ombudsman proposed making this Complaint Handling Code mandatory. The Parliamentary Under-Secretary of State for Housing and Local Government has written to council leaders encouraging councils to voluntarily adopt the Complaint Handling Code’s principles.

The government response to the Triennial Review has also been published on GOV.UK.

Published 28 August 2025