Finding from the 22nd wave of the Local Authority Omnibus Survey.
This report presents finding from the 22nd wave of the Local Authority Omnibus Survey. The survey takes place every six months and attempts to survey Housing Benefit managers in every LA in Great Britain.
The survey is divided into sections which are individually commissioned by DWP Policy and Research Analysis teams, for wave 22 these were:
- Direct payments and LHA safeguards
- Discretionary Housing Payments
- customer satisfaction
- decision notices