By Claire Durrant, Elaine Winter and Darren Yaxley
This report presents finding from the 20th wave of the Local Authority (LA) Omnibus Survey. The survey takes place every six months and attempts to survey Housing Benefit (HB) managers in every LA in Great Britain. This wave of the survey concentrated solely around the administration of the Local Housing Allowance (LHA) and included questions on:
- financial management
- fraud and error.