Corporate report

Listening and learning: the Ombudsman's review of NHS (England) complaint handling 2009 to 2010

This document contains the following information: Listening and learning: the Ombudsman's review of NHS (England) complaint handling 2009 to 2010.

• From: The Parliamentary and Health Service Ombudsman
• Published: 19 October 2010

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Listening and learning: the Ombudsman's review of complaint handling by the NHS in England 2009-10 third report of the Health Service Commissioner for England, session 2010-11 - Full Text

Ref: ISBN 9780102969191, HC 482

PDF, 804 KB, 62 pages

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Details

This document contains the following information: Listening and learning: the Ombudsman’s review of complaint handling by the NHS in England 2009 to 2010.

This paper was laid before Parliament in response to a legislative requirement or as a Return to an Address and was ordered to be printed by the House of Commons.

Published 19 October 2010