Correspondence
Letter from HMRC’s First Permanent Secretary to the Chair of the Treasury Committee regarding customer service issues
Jim Harra's response to the Chair of the Treasury Committee following a recent incident which affected some of HMRC's phone lines and online services.
Documents
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Jim Harra, HMRC Chief Executive and First Permanent Secretary, has written to the Chair of the Treasury Committee in response to questions following a recent incident which affected some of HMRC’s phone lines and online services. Throughout the incident, most of our customer-facing online services, such as Self Assessment online filing, were unaffected and remained available.
Published 8 December 2022