Corporate report

Equality Information Report 2016

Published 31 January 2017

Applies to England and Wales

1. Our staff

The equality and diversity figures in this report are based on a headcount total of 4,536 members of staff on 31 March 2016 and are taken from Land Registry’s Human Resources (HR) system unless otherwise stated. Staff on loan and not paid directly by Land Registry are not included in the analysis, nor are agency staff/contractors.

This covers:

Table 1: Declaration rates held for Land Registry workforce

Characteristic	% of workforce with data
Gender	100%
Age	100%
Ethnic origin	96%
Disability	98%
Religion and belief	80%
Sexual orientation	80%

1.1 Overall workforce

The data presented here shows Land Registry’s workforce by protected characteristic at 31 March 2016.

This tells us that:

• women accounted for 60% of the workforce
• 75% of the workforce were aged between 40 to 59
• part-time workers comprised 36% of the workforce

Figure 1: Workforce composition by gender, disability, ethnicity, working pattern, sexual orientation and age.

1.2 Diversity data by grade

The data presented here shows Land Registry’s workforce by grade as percentages in relation to the protected characteristics and working pattern as at 31 March 2016.

There are 10 pay grades within Land Registry which are shown in the table below with the Civil Service equivalent grade.

Table 2: Grade structure

Land Registry grade	Civil Service grade
Senior Civil Service (SCS)	SCS
Senior Registration Administrator 1 (SRA1)	Grade 6
Senior Registration Administrator Lawyer (SRAL)	Grade 7
Senior Registration Administrator 2 (SRA2)	Grade 7
Senior Registration Executive (SRE)	Senior Executive Officer (SEO)
Registration Executive 1 (RE1)	Senior Executive Officer (SEO)
Registration Executive 2 Upper (RE2U)	Higher Executive Officer (HEO)
Registration Executive 2 Lower (RE2L)	Executive Officer (EO)
Registration Officer (RO)	Administrative Officer (AO)
Registration Assistant (RA)	Administrative Assistant (AA)
Apprentice (APP)	Apprentice

Land Registry sets its own internal targets for the immediate feeder grades for the SCS. The targets for the year 2015/16 are shown in Table 3.

Table 3: Land Registry targets 2016

	A APP/RA/RO (AA/AO/APP)	B RE2L/U (EO/HEO)	C RE1/SRE (SEO)	D SRA2/1 (G6/7)	E SRAL (G7 Legal)
Women: at 31.03.15	56%	64%	41%	44%	50%
Women: target 2016			40%	40%
Women: at 31.03.16	57%	64%	41%	46%	54%
Black and minority ethnic (BME): at 31.03.15	8%	4%	4%	5%	10%
BME: target 2016		5%	5%	6%
BME: at 31.03.16	9%	4%	4%	3%	7%
Disabled*: at 31.03.15	11%	8%	5%	6%	8%
Disabled*: at 31.03.16	14%	9%	6%	8%	8%
*overall disability target is 8% excluding Senior Civil Service (SCS)

This tells us that:

• the majority of the workforce (78%) were in grades RE2L and RE2U
• no SCS had declared a disability
• less than 1.1% of those aged between 20 to 29 were in grades higher than RE2U

Figure 2.1: Percentage of Land Registry staff across grades

Figure 2.2: Gender distribution by grade

Figure 2.3: Age distribution by grade

Figure 2.4: Disability distribution by grade

Figure 2.5: Ethnicity distribution by grade

Figure 2.6: Working pattern distribution by grade

1.3 Recruitment

The data below shows the percentage of applicants at different stages of the recruitment process for vacancies advertised Civil Service-wide and externally which were filled between 1 April 2015 and 31 March 2016. This is shown against their status in relation to each of the following protected characteristics: gender, ethnicity and disability. The raw data is provided by Civil Service Resourcing.

This tells us that:

• the success rate for applicants with a disability had increased in comparison to last year (4.2%)
• the percentage of female applicants appointed was higher than the percentage for male

Figure 3.1: Percentage of applicants at different stages of the recruitment process by gender

Gender	% of applications received	% of rejected after sift (online test and screening)	% of appointed
Female	43.2%	42.0%	53.2%
Male	55.6%	57.0%	46.0%
Unknown	1.2%	1.0%	0.8%

The success rate for males was 8.0% and 11.9% for females.

Figure 3.2: Percentage of applicants at different stages of the recruitment process by ethnicity

Ethnic origin	% of applications received	% of rejected after sift (online test and screening)	% of appointed
BME	21.7%	23.9%	13.6%
Non-BME	75.7%	73.1%	85.7%
Unknown	2.7%	3.0%	0.8%

The success rate for applicants from a BME background was 6.1% and 11.0% for applicants who indicated that were non-BME.

Figure 3.3: Percentage of applicants at different stages of the recruitment process by disability

Disability	% of applications received	% of rejected after sift (online test and screening)	% of appointed
Disabled	5.0%	4.9%	4.2%
Non - disabled	91.6%	91.7%	94.3%
Unknown	3.3%	3.4%	1.5%

The success rate for applicants with a disability was 8% compared with 10% for non-disabled applicants.

1.4 Promotion

The data analysis presented here shows employees promoted in relation to the protected characteristics: disability, ethnic origin and gender during the period 1 April 2015 to 31 March 2016 (calculations based on employees as at 31 March 2016). Working pattern has also been included.

Between 1 April 2015 and 31 March 2016, 66 staff at Land Registry gained promotion.

This tells us that:

• the gap between percentage of group promoted for each of the characteristics (male/female, disabled/non-disabled, BME/white) had increased
• employees from a BME group had a higher percentage of promotions than those from the white ethnic group.

Figure 4.1: Promotion by gender

Gender	% of promotions	% of total headcount	% of group promoted
Female	51.5%	60.5%	1.2%
Male	48.5%	39.5%	1.8%
Total	100%	100%	-

Figure 4.2: Promotion by ethnicity

Ethnic origin	% of promotions	% of total headcount	% of group promoted
BME	6.1%	4.3%	2.1%
White	83.3%	85.4%	1.4%
Total	89.4%	89.7%	-

Figure 4.3: Promotion by disability

Disability	% of promotions	% of total headcount	% of group promoted
Disabled	3.0%	9.1%	0.5%
Non-disabled	89.4%	83.7%	1.6%
Total	92.4%	92.8%	-

Figure 4.4: Promotion by working pattern

Working Pattern	% of promotions	% of total headcount	% of group promoted
Full-time	84.9%	63.8%	1.9%
Part-time	15.2%	36.2%	0.6%
Total	100%	100%	-

Definition of terms used in the table above:

• % of promotions:
  percentages shown are the number of employees promoted by protected characteristic over the total number of employees promoted
• % of total headcount:
  organisational profile for protected characteristic
• % of group promoted:
  percentages shown are the number of employees promoted by protected characteristic over the total number of employees in the organisation that have declared the protected characteristic. An even distribution is shown where the figures for the protected characteristic and outside the protected characteristic are equal

1.5 Development opportunities

The data analysis presented here shows employees who were on temporary promotion between 1 April 2015 and 31 March 2016 in relation to the protected characteristics: disability, ethnic origin and gender (calculations based on employees as at 31 March 2016). Working pattern has also been analysed.

There were 159 employees recorded as being on temporary promotion for any period during 2015/16.

This tells us that:

• the percentage of female employees on temporary promotions were similar to male
• the percentage of disabled staff on temporary promotions were lower than last year and at a lower level to the representation of the workforce, however the percentage of unknowns should be taken into account.

Figure 5.1: Temporary promotion by gender

Gender	% of promotions	% of total headcount	% of group promoted
Female	59.7%	60.5%	3.5%
Male	40.3%	39.5%	3.6%
Total	100%	100%	-

Figure 5.2: Temporary promotion by ethnicity

Ethnic origin	% of promotions	% of total headcount	% of group promoted
BME	5.0%	4.3%	4.1%
White	88.1%	85.4%	3.6%
Total	93.1%	89.7%	-

Figure 5.3: Temporary promotion by disability

Disability	% of promotions	% of total headcount	% of group promoted
Disabled	3.8%	9.1%	1.5%
Non-disabled	93.1%	83.7%	3.9%
Total	96.9%	92.7%	-

Figure 5.4: Temporary promotion by working pattern

Working Pattern	% of promotions	% of total headcount	% of group promoted
Full-time	77.4%	63.8%	4.3%
Part-time	22.6%	36.2%	2.2%
Total	100	100	-

Definition of terms used in the table above:

• % of promotions:
  percentages shown are the number of employees promoted by protected characteristic over the total number of employees promoted
• % of total headcount:
  organisational profile for protected characteristic
• % of group promoted:
  percentages shown are the number of employees promoted by protected characteristic over the total number of employees in the organisation that have declared the protected characteristic. An even distribution is shown where the figures for the protected characteristic and outside the protected characteristic are equal

1.6 Maternity leave

The data presented in this section shows the choices made by staff at the end of maternity leave between 1 April 2015 and 31 March 2016. There were 32 members of staff whose maternity leave ended in this period.

This tells us that:

• no staff chose to leave after their maternity leave ended
• 53% returned on the same hours
• 41% returned on reduced hours
• 6% decided to take a career break

Figure 6.1: Number of staff returned from maternity leave

1.7 Leavers

The data analysis presented here shows the reasons why employees leave the organisation in relation to each of the following protected characteristics: gender, ethnicity and disability. Working pattern has also been included. Between 1 April 2015 and 31 March 2016, 191 staff left Land Registry.

This tells us that:

• overall the main reason for leaving was retirement
• broken down by protected characteristics, the main reason for leaving was retirement for all, except for those who declared under BME, where the main reason was resignation
• from those who left the organisation, 12% had an unknown disability status and 14.1% had an unknown ethnicity status

Figure 7.1: Percentage of total leavers by reason

Figure 7.2: Percentage of reason for leaving by gender in relation to total number of leavers in that group

Gender	% Dismissal	% Redundancy	% Resignation	% Retirement	% Other
Female	1.0%	3.9%	36.3%	41.2%	17.6%
Male	2.2%	7.9%	18.0%	51.7%	20.2%

Figure 7.3: Percentage of reasons for leaving by indicated ethnicity in relation to total number of leavers in that group

Ethnicity	% Dismissal	% Redundancy	% Resignation	% Retirement	% Other
BME	0.0%	16.7%	41.7%	16.7%	25.0%
White	2.0%	6.0%	25.8%	50.3%	15.9%
Unknown	0.0%	0.0%	33.3%	33.3%	33.3%

Figure 7.4: Percentage of reasons for leaving by indicated disability in relation to total number of leavers in that group

Disability	% Dismissal	% Redundancy	% Resignation	% Retirement	% Other
Disabled	0.0%	14.3%	28.6%	28.6%	28.6%
Non-disabled	1.9%	5.8%	27.3%	50.6%	14.3%
Unknown	0.0%	0.0%	30.4%	26.1%	43.5%

Figure 7.5: Percentage of reason for leaving by working pattern in relation to total number of leavers in that group

Working Pattern	% Dismissal	% Redundancy	% Resignation	% Retirement	% Other
Full-time	2.1%	6.4%	29.8%	38.3%	23.4%
Part-time	1.0%	5.2%	26.0%	54.2%	13.5%

1.8 Performance markings

The information below shows the distribution of top performance markings by the protected characteristics: gender, ethnicity, disability and age. We have also included the results on working pattern. The 2015/16 performance management process comprised 3 performance ratings and the distribution is shown in the table below.

Table 4: Distribution of performance ratings 2015/16

Rating	% Distribution
Exceeded	15.8%
Met	80.7%
Must improve	3.4%

This tells us that:

• the distribution of performance rating was relatively similar to last year, with a 0.8% increase in Exceeded rating, a 0.1% decrease in Met rating and a 0.7% decrease in Must Improve rating
• there was a decrease in the percentage of staff receiving a top performance marking for grades APP, RO, RE2(L) and SRE
• the percentage of BME staff receiving a top performance marking decreased by 2.7% and non-BME increased by 1.2%

Figure 8.1: Top performance markings by gender

Figure 8.2: Top performance markings by ethnicity

Figure 8.3: Top performance markings by disability

Figure 8.4: Top performance markings by grade

Figure 8.5: Top performance markings by working pattern

Figure 8.6: Top performance markings by age

1.9 Training and development

Land Registry is committed to developing its workforce and ensuring all staff have access to training and development. Data is collected from Civil Service Learning and from information collected at a local office level.

This tells us that:

• the diversity analysis in regards to receiving training was in line with the workforce profile
• the percentage of female, disabled or part-time employees who received training were similar to those not in those categories

Figure 9.1: Training and development received by staff shown by gender

Gender	% of training received	% of total headcount	% of group received training
Female	62%	60%	73%
Male	38%	40%	69%

Figure 9.2: Training and development received by staff shown by ethnicity

Ethnicity	% of training received	% of total headcount	% of group received training
BME	3%	4%	57%
White	87%	85%	73%
Other	0.3%	0.4%	47%
Unknown	10%	10%	69%

Figure 9.3: Training and development received by staff shown by disability

Disability	% of training received	% of total headcount	% of group received training
Disabled	9%	9%	69%
Non-disabled	84%	84%	72%
Unknown	7%	7%	70%

Figure 9.4: Training and development received by staff shown by work pattern

Working Pattern	% of training received	% of total headcount	% of group received training
Full-time	63%	64%	71%
Part-time	37%	36%	73%

Definitions of the terms in the table above:

• % of training received:
  percentages shown are the number of employees who received training by protected characteristic over the total number of employees who received training
• % of total headcount:
  organisational profile for protected characteristic
• % of group received training:
  percentages shown are the number of employees who received training by protected characteristic over the total number of employees in the organisation that have declared the protected characteristic. An even distribution is shown where the figures for the protected characteristic and outside the protected characteristic are equal

1.10 Grievances and disciplinary

Five formal grievances were raised during 2015/16.These figures do not include informal grievances which are dealt with by management at a local level and are not recorded centrally.

It is difficult to draw any conclusions as the numbers are so small. However three grievances were raised by female staff members and one by a member of staff who had declared themselves as from a minority ethnic background.

Ten formal disciplinary cases were recorded centrally in Land Registry. Again, the numbers are too small to draw conclusions but three involved female staff, one member of staff who had declared themselves as from a minority ethnic background.

1.11 Employee engagement

The results are taken from the Civil Service People Survey conducted in October 2015. Overall there were 2,624 returns which is a 60% response rate. At the end of the survey staff were asked to complete a diversity monitoring form, which is voluntary. Not all members of staff who completed the survey itself disclosed their diversity information and of those who did fill out the diversity monitoring section, not all staff filled in all categories. From the data that was available, the following table shows their engagement indexes cores.

This tells us that:

• the engagement index score for each group increased from 2014, with the exception of staff who had declared their sexual orientation as lesbian, gay or bisexual (LGB)

Table 5: Engagement index score 2015 by characteristic

	Engagement Index 2014	Engagement Index 2015	Change 2014-2015
Land Registry	49	53	+4
Disabled	45	47	+2
Female	54	56	+2
BME	46	58	+12
LGB	48	46	-2
Part-time	47	51	+4

2. Steps taken to ensure due regard to the Public Sector equality duty

2.1 How Land Registry delivers diversity

There are both external and internal drivers for diversity. The aim is to drive behavioral and cultural change and to articulate the business case for diversity across the service. The following summarises the various ways in which we deliver diversity and how we measure our success.

Governance structure

The Diversity Panel chaired by the Head of Diversity provides strategic direction. This includes monitoring progress against equality objectives along with setting accountabilities and leadership for Land Registry’s diversity agenda. The group is comprised of Diversity Board Champions and chairs of our diversity staff networks, along with representatives from HR and Digital Services.

The Diversity Working Group, led by the Head of Diversity, proactively identifies and raises diversity-related issues which affect staff and customers so they can be considered and addressed. The group acts as advisers to the organisation on the equality analysis process and identify solutions to mitigate impact where necessary. This group is comprised of members of the Black Asian and Minority Ethnic (BAME) Employee Network, the Disability Employee Network (DEN), the Lesbian Gay Bisexual and Transgender & Allies (LGBT) Network and the Women’s Network.

In addition to our Diversity Panel and Working Group, Land Registry has diversity champions at senior management team level. Our diversity champions act as leaders for diversity and equality. This includes acting as role models, taking action when appropriate and addressing behaviours when necessary.

Strategic equality objectives

Our equality objectives enable Land Registry to focus attention on the priority equality issues to enable the delivery of improvements in policy-making, service delivery and employment. Actions under our equality objectives are reviewed annually and the Diversity Panel monitors progress against how well we succeed in meeting the objectives.

We want to be ambitious and therefore have set two strategic overarching equality objectives, which form part of our Land Registry Business Plan. The equality objectives are four-year goals.

Internal equality objective: to drive a culture of inclusion and respect within Land Registry and positively seek to improve engagement with staff with protected characteristics. The action plan that sits behind the overall objective for 2015/16 is split into the following key areas:

• improve knowledge of our workforce
• challenge cultural attitudes within performance management
• increase the diversity of our workforce through recruitment, talent and promotion practises so that it better reflects society
• deliver Removing Barriers programme framework
• ensure Land Registry change programmes and policy reviews fully consider diversity implications
• work with staff at all levels, up to and including the Land Registry Board, to increase personal learning and development of diversity and inclusion
• prepare evidence for new equality objectives 2016-2020

External equality objective: to equip our staff to identify, anticipate and satisfy our customers’ diverse needs by delivering products, services and channels at a cost we can both afford. The action plan that sits behind the overall objective for 2013/14 is split into the following key areas:

• customer understanding – improve understanding of the impacts of Land Registry’s service on diverse customer groups
• new services – ensure new digital services are accessible and useable by the widest range of customers, dealing effectively with those customers who cannot use digital services
• customer handling and service – improve the delivery of customer service and handling in line with the requirements of the Equality Act 2010 (EA) to diverse groups of customers.

2.2 Progress on strategic equality objectives

We have continued to deliver our strategic equality objectives which form part of the Land Registry Business Plan.

Research with our employees with disabilities has been a key project this year. This research identified concerns around workplace culture, performance management, attendance management and workplace adjustments. The findings of this research now forms part of our revised strategic equality objectives. In response to the initial finding of the research we introduced Workplace Adjustment Passports for all employees with workplace adjustments in place, and line managers attended workshops on objective setting for performance-related workplace adjustments.

We have continued to run a number of campaigns or opportunities for employee involvement with the diversity and inclusion agenda. We have increased our employee declaration levels across the organisation and we gained external recognition for our work in this area at the 2015 Employers Network for Equality and Inclusion (ENEI) Awards. In addition our declaration video has been recognised as best practice across the Civil Service.

Our diversity networks have continued to play a proactive role in supporting diversity and inclusion issues for the organisation. This has included delivering successful history month campaigns, and introducing a round of coffee morning events at local offices. We have also launched a new Women’s Network. Primarily this network is aimed at increasing the number of women in our information technology directorate, but we aim to extend the network across Land Registry in 2016.

We have reviewed the role of local diversity champions which opened up this opportunity to more junior staff. New champions are in place and a conference was held in October to support them in their new role. Over the past 12 months champions have promoted diversity activities, for example Birkenhead Office staff have run Dementia Friend training, workshops delivered by the Alzheimer’s Society to staff and managers, and the Time to Talk mental health awareness. Our staff at Leicester Office held a lunchtime event to celebrate Diwali.

Finally our external equality objective has focused on ensuring we deliver the best service to our diverse customers. This has included analysis of diverse user needs for the development of new services, along with assisted digital. We have undertaken usability testing at the Government Digital Service (GDS), pop-up research in customer information centres in local offices and local libraries, and testing with a pool of users. We have also reviewed our guidance for staff dealing with vulnerable customers.

2.3 Diversity improvements for 2016/17

To ensure we continue to mainstream the diversity agenda across Land Registry, our strategic equality objectives are due to be refreshed as per the Equality Act 2010 (Specific Duties) Regulations 2011. We have made positive progress on our equality objectives; however there are still low levels of minority ethnic employees across our workforce, concerns around perceived inequalities in appraisal outcomes, and lower levels of engagement from our under-represented groups.

Progress on our customer-facing activities has been good. Analysis of diverse user needs is in place for the development of new services, including Assisted Digital, and is required as part of the GDS approvals process. Therefore work on ensuring equality of access for all customers in regards to new services will be integrated into the digital roadmap. This will negate the requirement for a standalone equality objective.

Additionally, issues relating to customer handling and alternative formats will form part of business as usual.

Our proposed equality objectives for 2016 to 2018 aim to focus on these key areas and consist of the following three objectives:

• objective one: To increase the diversity of the workforce by ensuring volume recruitment exercises reflect the economic active population in strategic locations
• objective two: To challenge inequalities within performance management
• objective three: To enhance the professional capability of our people through a greater application of diversity and inclusion approaches

In addition, objective one will form part of our organisational key performance indicators and will be owned by HR.

Our proposed objectives will also ensure Land Registry meets its requirements under the Civil Service Talent Action Plan which sets out concrete measures to remove barriers and ensure the most talented people succeed and reach the top positions, regardless of who they are and what their background is.

3. List of figures and tables

Find out the graphs, charts and tables you need:

• Table 1: Declaration rates held for Land Registry workforce
• Table 2: Grade structure
• Table 3: Land Registry targets 2016
• Table 4: Distribution of performance ratings 2015/16
• Table 5: Engagement index score 2015 by characteristic
• Figure 1: Workforce composition by gender, disability, ethnicity, working pattern, sexual orientation and age
• Figure 2.1: Percentage of Land Registry staff across grades
• Figure 2.2: Gender distribution by grade
• Figure 2.3: Age distribution by grade
• Figure 2.4: Disability distribution by grade
• Figure 2.5: Ethnicity distribution by grade
• Figure 2.6: Working pattern distribution by grade
• Figure 3.1: Percentage of applicants at different stages of the recruitment process by gender
• Figure 3.2: Percentage of applicants at different stages of the recruitment process by ethnicity
• Figure 3.3: Percentage of applicants at different stages of the recruitment process by disability
• Figure 4.1: Promotion by gender
• Figure 4.2: Promotion by ethnicity
• Figure 4.3: Promotion by disability
• Figure 4.4: Promotion by working pattern
• Figure 5.1: Temporary promotion by gender
• Figure 5.2: Temporary promotion by ethnicity
• Figure 5.3: Temporary promotion by disability
• Figure 5.4: Temporary promotion by working pattern
• Figure 6.1: Number of staff returned from maternity leave
• Figure 7.1: Percentage of total leavers by reason
• Figure 7.2: Percentage of reason for leaving by gender in relation to total number of leavers in that group
• Figure 7.3: Percentage of reasons for leaving by indicated ethnicity in relation to total number of leavers in that group
• Figure 7.4: Percentage of reasons for leaving by indicated disability in relation to total number of leavers in that group
• Figure 7.5: Percentage of reason for leaving by working pattern in relation to total number of leavers in that group
• Figure 8.1: Top performance markings by gender
• Figure 8.2: Top performance markings by ethnicity
• Figure 8.3: Top performance markings by disability
• Figure 8.4: Top performance markings by grade
• Figure 8.5: Top performance markings by working pattern
• Figure 8.6: Top performance markings by age
• Figure 9.1: Training and development received by staff shown by gender
• Figure 9.2: Training and development received by staff shown by ethnicity
• Figure 9.3: Training and development received by staff shown by disability
• Figure 9.4: Training and development received by staff shown by work pattern

4. For further information

If you require this document in an alternative format or more detailed information regarding raw equality data, please contact:

Diversity Team
HR Service Centre
PO Box 10452
Castle Wharf House
2 Canal Street
Nottingham
NG1 9JR

Email: CMS.HRsupportdesk@landregistry.gov.uk

Telephone: 0300 006 2523