Report on 97 qualitative interviews with Jobcentre Plus staff to give an insight into staff perceptions for implementing the equality duties.
By Rosie Gloster, Joy Oakley, Maria Sigala and Annette Cox
Like all public sector organisations, Jobcentre Plus and the Department for Work and Pensions (DWP) as a wider organisation are obliged to eliminate discrimination and promote equality within their workforce, amongst their customers and the wider stakeholders with whom they interact. Revised equality duties which will cover seven equality strands will come into force in 2011. However, at present the duties cover race, gender and disability.
This report draws on 97 qualitative interviews with Jobcentre Plus staff to provide insight into staff perceptions of their individual and collective responsibilities for implementing the equality duties, views about the training and support they had received about the equality duties and to capture their experiences of working with customers, employers, other partners and colleagues in upholding this legislation.