Corporate report

Issue briefing: HMRC's 10-year modernisation programme

These issue briefings set out the progress made in HMRC's 10-year programme to become a tax authority for the future.



HM Revenue and Customs (HMRC) is delivering a 10-year modernisation programme to create a tax authority fit for the future, committing to high-quality jobs and the creation of new regional centres serving every region and nation in the UK.

In 2015 we published an issue briefing that explained how we will have fewer, more modern, offices where highly-skilled staff will provide customers with better services.

We’ve published an update this year to demonstrate our progress, with a focus on our Locations Programme, which is fundamentally transforming the working environments for HMRC staff.

Published 12 November 2015
Last updated 8 January 2019 + show all updates
  1. Added Welsh language translation of new issue briefing.
  2. Published new issue briefing to give an update on progress of HMRC's transformation programme.
  3. Added Welsh translation.
  4. First published.