Issue briefing: a new service for those needing the most help
HMRC is introducing a new service for customers who need extra help to get their taxes and entitlements right.
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The service will offer customers who need extra help more in-depth support on the phone and a mobile advisory service if they need a face-to-face appointment. The new service will replace our network of Enquiry Centres. This briefing explains how we will introduce this service across the whole of the UK in the summer.