Insolvency Service customer standards

The standards you can expect from the Insolvency Service



The Insolvency Service is committed to understanding what all customers need from us and we welcome all your views and suggestions. We want our customer standards to be clear and measurable. We try hard to meet our targets in every case, and we regularly monitor and report our performance.

Published 13 August 2015
Last updated 21 July 2016 + show all updates
  1. Amended to reflect changes made to complaints procedure
  2. First published.