Transparency data

Corporate scorecard summary 2023 - 2024

Updated 3 May 2024

1. Corporate scorecard summary page 2023-2024 (cumulative year to date performance)

These tables show actual year to date cumulative performance for the following measures. Data are extracted from live administrative systems and therefore some figures for Q1 may be revised in future updates.

1.1 Activity Drivers: Key Volumes

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Redundancy Payment Claims from individuals (RP1 forms)	Application numbers	19,377	40,899	65,223	85,592
Debt Relief Order (DRO) applications	Application numbers	7,153	15,468	24,087	32,514
Director Conduct Reports (sifted in)	Report numbers	3,170	6,304	9,172	11,933
Bankruptcy Orders (debtor applications and creditor petitions)	Case numbers	1,854	3,833	5,740	7,921
Compulsory Liquidation Winding Up Orders	Case numbers	645	1,379	2,178	2,991

1.2 Supporting those in financial distress

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Debt relief orders determined within 2 working days	Percentage	98%	99%	98%	99%
Bankruptcy orders sought by individuals made within 2 working days	Percentage	95%	95%	94%	95%
Average processing time for redundancy payments claims	Number of days	11	10	9	10

1.3 Tackling financial wrongdoing

Enforcement Outcomes

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Civil and criminal company director disqualifications obtained	Defendant numbers	266	570	896	1,222
Civil and criminal company director Disqualification tariff	Average years	8.1	8.4	8.6	8.6
Defendants convicted of criminal offences	Defendant numbers	22	38	59	86
Criminal offence sentence: Unpaid Work	Total hours	1,080	1,895	2,405	4,790
Criminal offence sentence: Imprisonment (incl. suspended)	Total months	395	531	742	1,157
Criminal offence sentence: Confiscation Order	Monetary value	£0	£280,163	£547,797	£547,797
Criminal offence sentence: Rehabilitation Order	Total days	75	90	105	185
Live company investigations completed	Case numbers	33	71	101	139
Winding up orders as a result of live company investigation	Volume	23	30	35	45
Bankruptcy and Debt Relief restrictions obtained	Defendant numbers	32	55	88	134
Bankruptcy restriction tariff	Average years	8.1	8.0	8.2	8.2

More than three-quarters of allegations made against disqualified directors were related to:

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
COVID-19 financial support scheme abuse	Allegation Numbers	168	381	639	810
Unfair treatment of the crown	Allegation Numbers	44	88	137	156

Note that directors may have multiple allegations made against them, and will be counted once for each allegation.

The majority of allegations made against defendants with a bankruptcy restriction were related to:

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
COVID-19 financial support scheme abuse	Allegation Numbers	20	32	50	89

Note that defendants may have multiple allegations made against them, and will be counted once for each allegation.

Work in progress: Identified for Investigation

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Company cases identified for investigation (civil director disqualification)	Case numbers	992	1,758	2,594	3,786
Cases identified for criminal investigation	Case numbers	42	80	123	129
Companies identified for Live investigations under Companies Act 1985	Case numbers	45	115	169	236
Bankruptcy restriction cases identified for investigation	Defendant numbers	174	401	623	800

Work in progress: Under Investigation

Measure title	Units	As at 30 Jun 2023	As at 30 Sep 2023	As at 31 Dec 2023	As at 31 Mar 2024
Company cases under investigation (civil director disqualification)	Case numbers	1,194	1,116	866	844
Cases under criminal investigation	Case numbers	186	181	201	189
Live companies under investigation (Companies Act 1985)	Case numbers	45	32	40	51
Bankruptcy restriction defendants under investigation	Defendant numbers	105	105	112	107

Work in progress: Post Investigation Enforcement Action

Measure title	Units	As at 30 Jun 2023	As at 30 Sep 2023	As at 31 Dec 2023	As at 31 Mar 2024
Civil company defendants post investigation / in Enforcement action (director disqualifications)	Defendant numbers	762	831	857	744
Criminal defendants post investigation / in Enforcement action	Defendant numbers	251	277	269	289
Live companies post investigation / in Enforcement action	Case numbers	18	23	15	11
Bankruptcy restriction defendants post investigation / in Enforcement action	Defendant numbers	53	53	46	54

Work in progress: Concluded

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Company case investigations for civil director disqualifications concluded	Case numbers	316	633	976	1,202
Criminal case investigations concluded	Case numbers	24	61	98	124
Live company investigations under Companies Act 1985 concluded	Case numbers	33	71	101	139
Bankruptcy restriction investigations concluded	Defendant numbers	34	60	92	118

1.4 Customer Service

Measure title	Units	Q1 Year to date	Q2 Year to date	Q3 Year to date	Q4 Year to date
Distributions made to debtors and creditors	Monetary value	£12.5m	£25.1m	£41.1m	£58.7m
Time in Queue: calls to the agency enquiry lines answered within two minutes	Percentage	70%	77%	79%	84%
Service Level: calls to agency enquiry lines that are successfully answered	Percentage	95%	95%	96%	96%